Greenpedia Bike Share Private Limited

Customer Support Executive – MYBYK The role offers an attractive In-Hand Salary and involves managing customer interactions across multiple channels, delivering outstanding customer service related to the mobility industry. Join us for a great work environment with ample opportunities for career growth. Key Responsibilities: Resolve customer queries via chat with accuracy and empathy. Make outbound calls for service follow-up, customer engagement, and retention. Manage backend requests such as refunds, account updates, and technical escalations. Handle customer queries and feedback received through email and social media platforms. Log interactions, maintain proper documentation, and ensure timely follow-ups. Identify process gaps, share insights, and suggest improvements for better customer experience. Collaborate with team members and escalate complex issues to relevant departments when needed. Meet key performance metrics including response time, customer satisfaction, and resolution rates. Job Requirements: The minimum qualification for this role is 12th completed. Good communication skills in English (written & verbal) with a customer-first approach. Ability to multitask across chats, emails, calls, and backend operations. Problem-solving mindset with attention to detail and empathy.