Customer Service Domestic Voice Lead - BPS Hexaware Technologies

1.0 - 6.0 years

6 - 10 Lacs

mumbai, pune, chennai

Work from Office

Education Mandatory: Graduates from any stream or Global Equivalent degree. Desirable: NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. Should conduct analysis and drive initiatives to improve efficiency within team and CC overall.

Posted 1 week ago

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Senior Data Operations Analyst (Quality & Training) THE CAREER NEXT

2.0 - 4.0 years

10 - 14 Lacs

gurugram

Work from Office

Perform quality audits of records in the database Handle team queries and ensure compliance with global data standards Conduct quality review meetings & plan strategies to reduce errors Lead training sessions for new joiners and mentor team. Required Candidate profile Graduate with 2+ years of experience in data operations/quality Lean Six Sigma Green Belt certification Strong MS Office & research tools Excellent communication skills in English (verbal & written)

Posted Date not available

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