Client Servicing Executive (Advertising)
Who Are We? Greek Alphabet Media is a marketing & advertising agency. We generally work with brands in D2C, FMCG, and less glamorous sectors (ex: Printing. Duh, whoever works in that) and help them make a dent through their content & marketing efforts. As a part of our team, you’d be working with an assortment of brands in segments like coffee, non-alcoholic beers, cocktail mixers, energy drinks, cycles, food packaging, dairy, and more. Clearly, you must’ve figured out that we’re into food & drinks, and our love extends beyond client briefs. To strengthen our growing team, we’re hiring for the following position: Job Title : Client Servicing Executive (Key Account Manager) Location Preferred : Pune/PCMC or Mumbai Min Experience Required : 2 years (if your profile showcases less than the required experience, it'd be rejected) Joining : Immediate (preferred) Please Note : Many people confuse being a Client Servicing Executive (Account Manager) with being a Postman (someone who gets client briefs, relays them to creative/execution team, and sends back the outcome). The two are not the same. As an Account Manager, you'll have to be proactive, assess work for its merits & shortcomings, ask difficult questions, and look at how do we improve what we do over time. If that's not your jam, this role and you wouldn't be a great fit. Role and Associated Responsibilities: Responsible for client accounts and the client-agency relationship. Work on strategy, ideation, and execution. Client servicing and management for on-time delivery. Ensuring the profitability and growth of client accounts. Manage internal teams by creating marketing and creative briefs and directing the strategic development of campaign and creative work. Communicate with internal teams and delegate tasks effectively. Evaluate creative work and offer constructive feedback. Lead a set of client accounts within an agency, ensuring they are profitable and growing. Take responsibility for the delivery of quality creative work that meets the client's needs and addresses their business problems. Study data from various sources to draw logical conclusions and suggest/take actions. Be in-tune with Billing and invoicing. Identifying growth areas & opportunities for the clients and cross-selling/upselling solutions to leverage those opportunities. Expectations from the Ideal Candidate - Proactive and curious to learn new technologies and platforms. Day-to-day problem solver. Passionate about advertising and marketing strategy. Willing to learn about the client's business and its nitty gritty, and how advertising can contribute to its success. Confident and should be ready to take charge when necessary. Good in communication skills. Ready to take charge and take accountability. The Right Candidate and Our Expectations Good communication skills, proactive, systematic way of working Should be able to read, understand, and communicate in English Should be motivated and inquisitive about new trends, technologies, platforms, and marketing avenues Should have an appetite for experimentation, risk, and learning Should be able to handle work pressure Should come up with ideas to solve problems and contribute to discussions. We are okay if you have a low score in your graduation or diploma. As long as you perform and contribute, we are good. Red Flags - This role & and you may not be a good fit if you’re: Not curious and keen about asking questions Not expressive and vocal about your opinion Always ‘doing-exactly-as-you’re-told’, even if the instructions are illogical or the logic behind them isn't explained Focused on doing 'just the bare minimum' every time Not interested in expressing your ideas in team discussions A ‘perfectionist’ and it gets in the way of you delivering good work or taking feedback Green Flags - Things that are important to us: Empathy - Be empathetic towards the end-users, your team-mates, your clients, your vendors (not an exhaustive list). Be open to understanding their struggles & reservations. The better we understand what motivates people, the better work we can do. You should be social media savvy - This means that you log onto your preferred social media platforms (IG, Twitter (X), etc) every day, consume content, even publish your 2 cents, and should be bombarding us with content that you vibe with. You should be excited about sharing photos/videos/stories about good and bad content & advertisements you see on digital, print, OTT, radio, etc. Communication - We prefer clear & honest communication. It’s okay to miss deadlines. But, it’s not okay to switch off your phone if we’re trying to reach you for a status check. Attention to Detail - We like people who can identify the minutest details associated with things. 'Wubba Lubba Dub Dub' - you’ll get brownie points if you tell us you read this phrase buried-in-the-fine-print. Sense of Ownership - When you take up a task, you give it your best shot and take responsibility for whatever happens with it. You’ll make mistakes, and that’s perfectly okay. Being accountable for the same is important. Sharing Your Thoughts - We’d prefer to hear frequently from you on the challenges you’re facing and how we can help you excel. We can’t read minds and need your feedback to understand how we can as a team do better. Making New Mistakes & Learning from Them - No one knows everything (especially not us) and it’s perfectly fine to make mistakes. However, once you’ve made a mistake and received feedback, we expect that you won’t make the same mistake again and again.
