Job Title: IT Manager (Zoho Systems Coordinator) Location: Mumbai – Colaba Department: IT Experience Required: 5+ years Employment Type: Full-time About the Role We’re hiring an IT Manager who can oversee our IT infrastructure and coordinate the effective use of Zoho applications across departments. This role is ideal for someone who understands how Zoho tools work and can manage internal and external resources to resolve queries, optimize usage, and support system integration. Direct hands-on Zoho experience is a plus, but not mandatory —what matters is your ability to understand the tools and manage the coordination effectively . Key Responsibilities Manage company-wide IT infrastructure including networks, servers, hardware, and software. Ensure system security, uptime, and compliance with cybersecurity protocols. Act as the main point of contact for all Zoho-related queries (CRM, People, Books, Inventory, Recruit, Creator, etc.). Coordinate with Zoho partners/vendors for setup, troubleshooting, and improvements. Support departments like HR, Sales, Finance in aligning their processes with Zoho solutions. Assist in training teams and improving adoption of Zoho tools. Lead IT projects such as new software implementations, upgrades, and integrations. Handle vendor management for IT hardware, software, and service providers. What We’re Looking For Bachelor’s degree in IT, Computer Science, or a related field. Minimum 5 years of IT management experience. Strong knowledge of Zoho applications and their business use. Excellent coordination and communication skills to manage internal teams and external vendors. Experience in system implementation, troubleshooting, and IT support. Nice to Have Direct experience working on Zoho products like CRM, People, Recruit, Books, etc. Familiarity with Deluge scripting and Zoho APIs. Experience integrating Zoho with third-party tools (ERP, HRMS, etc.). Understanding of data security protocols and IT compliance. If you're tech-savvy, solution-oriented, and comfortable leading digital systems across departments, we'd love to meet you! Show more Show less

JOB DESCRIPTION Job Title: National Key Account Manager – E-commerce & Q-commerce Department: Sales Reports To: Head – Sales Location: Mumbai Experience Required: 5–10 years Education: MBA in Sales & Marketing or related field preferred About the Role We are seeking a dynamic and results-driven National Key Account Manager – E-commerce & Q-commerce to spearhead our online sales strategy across major digital platforms in India. This role demands strong commercial acumen, deep understanding of the e-commerce/Q-commerce ecosystem, and the ability to drive business growth while managing key accounts nationally. Key Responsibilities 1. National E-com & Q-com Strategy Develop and implement growth strategies for national-level e-commerce and q-commerce platforms. Identify suitable platforms, negotiate contracts, and drive platform-specific growth initiatives. Ensure optimized product listings, visibility, and conversion. 2. Performance Marketing & Campaign Execution Plan and lead national online performance marketing campaigns in coordination with internal marketing teams. Design and execute promotional strategies, partnerships, and digital activations tailored for each platform. 3. Business Performance & Data Analysis Track and analyze sales performance, traffic, conversions, and ROI across platforms. Leverage data insights to refine product assortment, pricing, and marketing strategies. Monitor daily/weekly/monthly dashboards and recommend action plans. 4. P&L Management Manage the P&L of the national e-commerce/q-commerce channel. Set sales targets, control budgets, and improve profitability metrics. Optimize cost structures through negotiation and data-driven planning. 5. Key Account & Stakeholder Management Build and maintain strong relationships with category managers and business teams across platforms like Blinkit, Zepto, Instamart, BigBasket, etc. Collaborate with vendors and partners for smoother execution of business strategies. 6. Competitive Intelligence & Market Trends Stay updated with industry trends, new launches, and competitor strategies. Provide periodic market insights and recommend counterstrategies to maintain competitive edge. 7. Cross-Functional Coordination Liaise with supply chain, operations, customer service, finance, and marketing teams to ensure seamless execution of plans. Drive alignment with business goals and ensure delivery excellence. Who We're Looking For Educational Background: MBA in Sales, Marketing, or a related discipline preferred. Experience: 5–10 years in E-commerce/Q-commerce or Key Account Management in FMCG. Industry Knowledge: Deep understanding of e-com business models and prior experience with platforms like Blinkit, Zepto, Instamart, and BigBasket. Track Record: Proven success in managing national key accounts and scaling digital business. Skills: Strong analytical, commercial, and strategic thinking skills. Excellent negotiation and relationship-building capabilities. Entrepreneurial mindset and ability to thrive in a fast-paced environment. Hands-on experience in managing P&L, campaign planning, and joint business plans. Preferred Experience Prior role as a Category Manager with an E-com/Q-com platform or as a Key Account Manager for digital channels in FMCG. Exposure to multi-category or food/FMCG brands .