7.0 - 11.0 years

19 - 25 Lacs

bengaluru

Work from Office

Hello Everyone, Optum is hiring Genesys Support Lead at Bangalore who can join us on short notice. Role & responsibilities SME Level Expertise , Product level knowledge on Genesys OnPrem/CXOne/ Amazon Connect Innovation mindset Provide support for P1 and P2 issues Communication and Outage Management Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets Work with L2 resources to get the RCA for P1 and P2 issues Update KT for any new Issues and set up process to proactive alert and fix for issues Mentor L1 and L2 team for any issues that they need help and guidance Identify any potential issues in platform and propose the fix/solution with team Moni...

Posted 2 hours ago

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EY - GDS Consulting - AIA - Genesys - Staff EY

1.0 - 3.0 years

0 Lacs

hyderabad, telangana, india

On-site

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Staff Genesys IVR Developer Job Description: We are seeking an experienced Senior Genesys IVR Developer to join our team and contribute to the development of our IVR and multichannel self-service systems. The ideal candidate will have a strong background in the Genesys platform, particularly Genesys Cloud CX Architect, and will focus on implementing technologies that enhance the customer experience. This role requires hands-on experience in building and maintainin...

Posted 2 weeks ago

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