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2 Job openings at Graeon.ai
Business Development Manager-Client Success

Raipur, Chhattisgarh, India

5 years

Not disclosed

On-site

Full Time

Key Responsibilities: Develop and implement effective sales strategies to achieve and exceed business targets in the IT solutions space. Identify and pursue new business opportunities through market research, cold calling, referrals, and networking within target industries. Regularly visit industrial and commercial business areas to identify potential clients and expand market reach. Build and maintain strong, long-term relationships with clients, including developing personal rapport and trust at all organizational levels. Conduct on-site client visits to understand business needs, provide consultations, and ensure continued engagement and satisfaction. Deliver tailored product presentations and demos, showcasing ERP, CRM, HRMS, and automation solutions relevant to the client’s industry. Negotiate contracts, pricing, and terms aligned with company standards and customer expectations. Work closely with internal product, marketing, and support teams to deliver complete and customized solutions. Generate client leads through satisfied customer referrals and word-of-mouth. Stay updated on market trends, competitor offerings, and sector-specific challenges in industries such as manufacturing, healthcare, textile, and automotive. Maintain accurate records of sales activities, client interactions, and pipeline progress using CRM tools. Qualifications & Skills: Education: Bachelor's degree in Business, Marketing, Information Technology, or a related field (preferred). Experience: 2–5 years of B2B sales experience in IT solutions, especially ERP, CRM, HRMS, or automation systems. Excellent interpersonal skills with the ability to build trust and long-lasting client relationships, both professionally and personally. Proven track record of meeting or exceeding sales targets, with strong negotiation and closing abilities. Confident in conducting market research, territory mapping, and direct client outreach. Ability to work independently while contributing effectively in team environments. Familiarity with CRM systems and data-driven sales reporting. Willingness to travel frequently for client meetings, area visits, and business development efforts. Show more Show less

Technical Project Manager - Client Success

Raipur, Chhattisgarh, India

0 years

None Not disclosed

Remote

Full Time

Job Title: Technical Project Manager We are looking for a client-focused, technically sound Project Manager to lead the end-to-end implementation of HRMS and ERP solutions for our clients. This role demands strong project management capabilities, technical acumen, and the ability to build lasting client relationships that support both smooth execution and future upselling of our products and services. Key Responsibilities Client & Project Ownership: Lead the complete lifecycle of HRMS/ERP implementation projects—from requirement gathering to successful go-live and post-deployment support. Act as the primary point of contact for clients during the project lifecycle, ensuring smooth coordination, delivery, and satisfaction. Regularly visit client sites (when required) for deployment, training, technical audits, or stakeholder reviews. Requirement Gathering & Documentation: Understand business and operational needs; translate them into detailed Process Requirement Documents (PRDs). Facilitate regular meetings with client stakeholders and internal business/technical teams. Prepare and manage project documentation: kickoff decks, status updates, risk logs, change requests, etc. Technical Coordination: Collaborate with developers and product teams to ensure timely and bug-free delivery. Provide on-site and remote technical support to address client issues and ensure software stability. Ensure optimal product configuration, testing, deployment, and client onboarding. Client Success & Relationship Management: Provide post-go-live support to ensure successful software adoption. Proactively maintain strong client relationships to build trust and ensure satisfaction. Identify upsell opportunities by understanding evolving client needs and promoting relevant modules or solutions. Required Skills and Qualifications Education: B.E/B.Tech/BBA/MBA or related field. Tools: Strong hands-on experience with MS Excel , AI Tools, Chat GPT project tracking tools, and documentation. Domain Knowledge: Solid understanding of HRMS, Payroll Systems, ERP modules, and client business processes. Soft Skills: Strong project planning, tracking, and execution capabilities. Excellent interpersonal, written, and verbal communication skills. Ability to simplify technical concepts for business users. Strong troubleshooting and analytical skills. Proactive mindset with a focus on client success and business growth.

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