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Graduate Engineer Trainee - Global Hardware Support

Graduate Engineer Trainee - Global Hardware Support

GreyOrange

0 - 2 years

8 - 11 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

unix computer science automation linux client servicing analytical internship monitoring sql technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Graduate Engineer Trainee

Gurgaon, India

GreyOrange is seeking a talented and motivated GET to support external customers for warehouse automation industry products. He will be responsible to provide level 3 support for allocated product lines as per decided SOPs. You are also responsible for knowledge sharing within the client service team and sharing relevant feedback with R&D.

Responsibilities:

Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
Should ensure maximum issues are resolved without L4/R&D involvement.
Should ensure adherence to committed SLAs for each reported issue.
Should follow ticketing SOPs and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
Should follow internal escalation matrix basis severity and resolution time.
Should ensure all relevant site specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
Should support CSMs in developing eminently capable and technically competent team of assistant client service managers and service engineers.
Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken.

Skill sets for fresher

Computer Science/IT Branch candidates who has done some project or internship in
Linux/Unix and SQL Server.
Should have basic knowledge of Web-servers and APIs.
CVs of ECE candidate who has good knowledge in the Embedded system in Linux/ Unix with basic SQL can be shortlisted.
Good communication skills and willing to work in rotational shifts.
Good analytical and reasoning skills

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Robotics / Automation

Gurgaon

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Graduate Engineer Trainee - Global Hardware Support