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Manager Customer Support Arya Omnitalk

8.0 - 12.0 years

0 Lacs

delhi

On-site

As a Manager Customer Support, you will be responsible for leading the customer support operations for GPS and telematics hardware. Your key responsibilities will include: - Managing a team of support executives and field engineers to ensure SLA-bound resolution of customer complaints. - Monitoring and analyzing support KPIs like device uptime, response time, first-time resolution, and customer satisfaction (CSAT). - Acting as a liaison between customers and internal teams (R&D, production, software development) to resolve product issues and suggest enhancements. - Overseeing the onboarding and training of customers, channel partners, and dealers on device functionality, mobile/web platforms...

Posted 1 month ago

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