2 Governance Procedures Jobs

The Senior Analyst will be a key member of the GSRM team and will review Professional Services deals for accuracy, risk evaluation, mitigation, and strategic business consideration. The goal is to ensure that Global Services deals are developed and issued to a consistent level of quality, an acceptable level of risk, meeting strategic business goals, resulting in an approval recommendation and risk profile for all approval levels. The ideal candidate for this role will be able to identify and understand the strategic, holistic value proposition and business impact of professional services deals for Salesforce. They will review and evaluate selected professional services deals across all areas of commercial risk including business terms, solution structures, and pricing with an eye to accuracy, adherence to standards and executive direction, staffing adequacy, scope and delivery risk, labor estimates, and mitigation for these risk areas. The candidate will advise and coach sales teams on policies, process, risk evaluation, and mitigation, interfacing with other stakeholder organizations to ensure the best possible deals are released to the customer. They will work closely with the Global Deal Desk, Legal, Revenue Recognition, Professional Services Deal Teams, Sales Operations, and Technical Operations for an overall evaluation of services deals. The candidate will take ownership of multiple, concurrent deal review assignments and be responsible for the timely delivery of results, adhering to SLA requirements. The Senior Analyst should have a solid understanding of professional services business functions, including sales, project/program management, risk management, and consulting services operations. They should build a collaborative partner relationship with business leaders and various internal operational teams. The candidate should be intellectually curious and passionate about business drivers and issues, new processes, products, systems, and technologies. They should be comfortable making controversial decisions under high-pressure situations, with the ability to communicate sound rationale for deal objections in a poised, diplomatic, and effective manner. Additionally, the candidate should effectively maneuver through various organizations; influence, engage and inspire others; and maintain pace with the ever-changing and growing landscape at Salesforce. They should embody a can-do spirit, a sense of optimism, positivity, and commitment, and cultivate a culture of teamwork, trust, and mutual respect in a small, cohesive, high-performing, fun team environment. Possessing program and project management experience and the ability to manage multiple complex priorities in parallel is essential for this role. The Senior Analyst will also be responsible for developing and implementing competitive pricing models for cloud solutions, SaaS, IT services, and conducting market research and competitor benchmarking to optimize pricing strategies. They will establish contract management policies and governance procedures, collaborate with cross-functional teams to support deal desk operations, and ensure successful contract execution. This role additionally requires excellent problem-solving, time-management, and organizational skills. The candidate should be comfortable in a shifting environment, self-motivated, an independent worker that also possesses strong partnering and teamwork skills. Candidates must be able to accommodate variable and frequently unpredictable workloads that can happen at any time but are often associated with fiscal quarter or year-end boundaries. This position requires advanced communication skills to collaborate effectively within a large, matrixed organization and a high level of comfort with public speaking and presentations. Responsibilities: - Create Professional Services deal reviews and risk profiles with detailed accuracy, supporting KPIs, and risk mitigations that provide strategic benefits to Salesforce. - Partner and coach sales teams on policies and guidelines, processes, risk identification, and mitigation. - Document findings, risk, and key financial information once the deal review is complete and render a recommendation for deal approval. - Contribute to the sales feedback loop for sharing learned lessons enabling continuous improvement of deal development. - Create and deliver easily consumable presentations to large groups of stakeholders and executives that showcase actionable insights and recommendations to help drive services risk management strategy and operation. - Participate in internal GSRM projects or infrastructure development, as needed. Required Skills and Qualifications: - 5+ years experience in general professional services, program/project management, consulting operations, and progressive experience in a tech services environment (SaaS, Cloud services, etc.). - 2+ years experience in structuring, supporting, and/or selling professional services deals and contracts (PSA, SOW). - Strong understanding/working knowledge of professional services for technology companies, cloud technology preferred. - Basic understanding of Professional Services revenue recognition rules. - High level of ethics, independence, and professionalism. - Ability to travel up to 20%. - Excellent soft skills; Ability to successfully establish relationships and team with Professional Services Sales and Delivery Excellence. Preferred skills: - Background in Economics, Administrative Studies, Corporate Law, or a related field. - PMP/RMP/ACP certification highly desirable but not required. - Strong communication skills. Advanced/Proficient English. - Industry experience in CRM, Financial Services, Health Life Sciences, or Retail desirable. - Experience and conversant in Lean/Agile principles and techniques. - Experience with Salesforce products and functionality. - Professional Services Risk Management experience a plus.,

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees" well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Overview: The Fraud and Risk Analyst will primarily be responsible for managing the Fraud Risk and Cyber Risks of a campaign. This generally covers identifying the Fraud Risks, recommending and implementing preventative and detective controls, managing all fraud-related risks across operations and support teams, and monitoring key controls for the detection and continuous audit of fraud risks. Primary Responsibilities: - Conducting Risk Assessments and other Risk Management Related activities. - Ensuring Alignment of Security Controls to Regulatory Standards. - Conducting Investigation and assisting in Litigation as needed. - Partnering with both Operations and Clients to strengthen security controls. Requirements: - Conduct reviews for the identification of fraud risks and recommend controls for the detection and prevention of fraud. - Completes assignments as directed by the Fraud Prevention and Audit team. - Must stay current with new fraudulent activities that may breach TaskUs" security measures. - Recommend new technologies for fraud detection and prevention. - Develop internal control and governance procedures to ensure minimal risk of fraud. - Evaluate TaskUs and client applications for separation of duties issues and general internal control deficiencies which may contribute to fraud risk. - Provide reporting from continuous audit/monitoring initiatives once fraud risks and controls are mapped. - Work with IT and InfoSec engineers for the implementation of DLP and user activity monitoring controls. - Provide Fraud incident response support and fraud investigation. - Participate in fraud mapping exercises and continuous audit processes. - Maintain and update relevant system and process documentation and develop ad-hoc reports as needed. - Perform a variety of other fraud and risk-related tasks. - Perform necessary functions as needed by Management. DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/,