2 Google Workplace Jobs

Designation - L1 Support Engineer Onboarding & Off-boarding Location - Mumbai, Pune, Gurgaon, Hyderabad, Chennai, Kochi Job Type: Rotational Shifts 24x7 Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and off-boarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations. This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements. Key Responsibilities : Execute onboarding and offboarding procedures for users across customer environments. Create, modify, and deactivate user accounts in Google Workspace. Manage user and channel access in Slack, including permissions and integrations. Handle user provisioning tasks in Jira and other ITSM ticketing tools. Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.). Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks. Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required. Maintain accurate records of account status and license allocations. Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory). Monitor ticket queues and complete tasks within defined SLAs. Participate in documentation of recurring tasks and suggest process improvements. Desired Profile : 02 years of experience in IT support, onboarding/offboarding, or helpdesk roles. Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console). Working knowledge of Slack user and workspace administration. Familiarity with Jira or equivalent ticketing systems. Basic knowledge of license management across common SaaS platforms. Strong attention to detail and ability to follow procedures precisely. Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays. Good written and verbal communication skills. Strong time management and task ownership abilities. Preferred Qualifications: Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode. Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc. Any certification in IT fundamentals or Google Workspace Admin is a plus. Experience working in customer-facing IT service environments. Why Join Us: Be part of a fast-paced, customer-focused IT team. Gain hands-on experience with leading enterprise SaaS and endpoint management tools. Opportunity to grow your skills and advance your career through continuous learning. About the Company: Ample is a 28 years old organisation. What does it mean for you? We are a stable organisation with with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10. • We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. • We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations: Globally revered brands in partnerships with Ample - in the enterprise and retail industry• You would be representing a brand that the market has revered and valued over two decades• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity. • Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine We live our vision and values: Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation. https://ample.co.in/

Key Responsibilities: Executive Support: Manage calendars, coordinate meetings, and handle travel arrangements for Director. Prepare and organize materials for meetings, presentations, and events. Serve as a point of contact for internal and external stakeholders on behalf of Director. Draft, proofread, edit and send reports, emails, and other documentation pertaining to Sourcing of the products and Sales on behalf of the Director. Operational Coordination: Support business operations by assisting with data analysis, reporting, and tracking key performance metrics of Business Development, Sales and Operations Departments. Assist with project management tasks, including planning, scheduling, and follow-up on action items. Collaborate with cross-functional teams to ensure timely execution of strategic initiatives. Communication & Stakeholder Management: Communicate effectively with internal teams, clients, and vendors to support operational activities. Assist in managing communications between Director and stakeholders to foster positive relationships. Support HR functions, including onboarding new team members, organizing team events, and managing employee engagement initiatives. Documentation & Records Management: Maintain comprehensive and organized records for all executive and operational documents. Ensure documentation is updated, archived, and easily accessible for quick reference. Track project milestones and deliverables, reporting progress to the executive team regularly. Process Improvement: Identify and implement improvements to optimize administrative processes and workflows. Assist in developing standard operating procedures to streamline operational tasks and enhance productivity. Preferred candidate profile Education: Bachelors degree in Business Administration, Operations Management, or a related field preferred. Experience: Minimum of 3-5 years of experience as an Executive Assistant or similar role in business operations, preferably in a fast-paced or startup environment. Skills: Excellent organizational, time management, and multitasking skills. Strong written and verbal communication abilities. High proficiency in MS Office Suite, Google Workspace, and project management tools (e.g., Asana, Trello). Familiarity with data analysis tools and CRM software is a plus. Other Attributes: High level of discretion, professionalism, and confidentiality. Ability to work independently, anticipate needs, and exercise sound judgment. A proactive attitude, with an eagerness to contribute to company goals. Perks and benefits Competitive salary and benefits package. Opportunities for professional growth and career advancement. Engaging and collaborative work culture. Flexible work environment with potential for hybrid work.