839 Google Jobs - Page 22

About the Role: OSTTRA India The Role: Professional Services Analysis The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you The Business Analyst [BA] will work with other teams and clients to agree the scope of any new business requirements and translate these requirements to a format that will be understood by the technical team for implementation. Initial focus will be on the legacy MarkitSERV TradeSTP product , this will expand to other products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities Solution Design Account-abilities Escalate to the business strategy team and/or product team if any product or service enhancements may be required. Create any required message transformation specifications (In or outbound messages) Participate in gathering product enhancements requests from both clients and professional Services. Partner with Customer Success/Relationship Management team to gather any new client requirements for additional services or enhancements to existing services. Work with teams from legacy MarkitSERV, DealHub and Traiana to agree most appropriate solution for new message flows What Were Looking For: Domain Knowledge High level understanding of Financial Markets workflows Experience working with external customers Come with a desire to collaborate Able to handle multiple workstreams simultaneously Be adaptable to different scenarios The desire to develop your knowledge, skills, and abilities Familiar with services provided by Osttra advantage Technical Skills Proficient in Microsoft Office / Google Docs / Excel & Visio + Google Docs Understanding of XSLT Understanding of XML Understanding of FIX protocol Experience with Jira Experience with a PSA system, such as Kimble or Monday.com The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader inderivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks,providinga proven suite of Credit Risk, Trade Workflow and Optimisation services.Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operationalrisk andoptimiseprocessingtodrive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprisingall trading relationships and paradigms, connectedusingpowerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job Summary This position provides input and support for full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and support the achievement of objectives. He/She provides knowledge, development, maintenance, and support for applications. Responsibilities: Generates application documentation. Contributes to systems analysis and design. Designs and develops moderately complex applications. Contributes to integration builds. Contributes to maintenance and support. Monitors emerging technologies and products. Primary Skills: Intermediate level with NET programming language Intermediate level with Structured Query Language (SQL) Intermediate level with unit testing, performance testing, and integration testing Solid understanding of data structures, programming logic, and design Solid understanding of application design patterns Embrace CI/CD and code automation Experience working as part of an Agile/Scrum Team Excellent written & verbal communication skills Excellent attention to detail Secondary Skills: Frontend UI development skills (Angular, JavaScript, TypeScript) No SQL / Document Databases (Couchbase) Messaging (Active MQ) Application Containerization (Kubernetes, Red Hat Open Shift) Experience with public cloud (e.g., Google, Azure) Willingness to learn new technologies Qualifications: 4-6 years of experience Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics or related field

SUMMARY Job Title: Technical Support Service Desk Location: Coimbatore Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 5 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

SUMMARY Job Title: Technical Support Service Desk Location: Hyderabad Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 5 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

Key Skills: DevOps, Google, AWS Cloud, Azure Cloud, Cloud, Google Cloud Platform, Azure Devops Roles and Responsibilities: Design, implement, and manage cloud-based infrastructure using AWS, Azure, or Google Cloud Platform (GCP). Automate infrastructure provisioning and configuration using tools like Terraform and Ansible. Build and maintain CI/CD pipelines using Jenkins, Azure DevOps, or similar tools. Work with Docker and Kubernetes for containerization and orchestration of services. Collaborate with development and operations teams to ensure smooth and efficient software delivery. Monitor system performance and reliability; implement tools and processes for incident response and problem resolution. Ensure infrastructure security and compliance best practices are followed. Develop and maintain scripts for automation and system management using Bash, Python, or other scripting languages. Skills Required: Proven experience (3 to 18 years) in DevOps Engineering or Site Reliability Engineering (SRE). Hands-on experience with one or more cloud platforms: AWS, Azure, or GCP. Proficiency in scripting languages such as Bash, Python, or PowerShell. Expertise in Docker, Kubernetes, Terraform, Jenkins, CI/CD, and Ansible. Strong understanding of networking, monitoring, and system security best practices. Excellent troubleshooting, communication, and collaboration skills. Education : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and .Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2-4 years’ experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable .NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the .NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider, Amazon Web Services (AWS) Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in .NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7442 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor

Job Summary We are seeking a highly experienced Principal Architect with 10 to 14 years of experience to join our team. The ideal candidate will have expertise in Vertex AI Project Stakeholder Management Google APIGEE Risk Management Delivery Management Cloud Storage Google Data Studio and Looker. This role requires domain experience in Utilities and offers a hybrid work model with day shifts. Responsibilities Lead the design and implementation of complex architectural solutions using Vertex AI and Google APIGEE. Oversee project stakeholder management to ensure alignment with business objectives and successful project delivery. Provide risk management strategies to identify assess and mitigate potential risks throughout the project lifecycle. Manage delivery processes to ensure timely and efficient completion of projects. Utilize Cloud Storage solutions to manage and store data securely and efficiently. Develop and maintain data visualizations and reports using Google Data Studio and Looker. Collaborate with cross-functional teams to ensure seamless integration of architectural solutions. Conduct regular reviews and assessments of architectural frameworks to ensure they meet industry standards and best practices. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of architectural processes. Provide technical guidance and mentorship to junior team members. Ensure compliance with regulatory requirements and industry standards in the Utilities domain. Communicate effectively with stakeholders to provide updates on project progress and address any concerns. Drive innovation and stay updated with the latest technological advancements in the field. Qualifications Possess a strong background in Vertex AI and Google APIGEE with hands-on experience. Demonstrate expertise in project stakeholder management and risk management. Have a proven track record in delivery management and cloud storage solutions. Show proficiency in creating data visualizations and reports using Google Data Studio and Looker. Exhibit domain knowledge and experience in the Utilities sector. Display excellent communication and collaboration skills. Hold a relevant certification in cloud architecture or a related field. Certifications Required Google Professional Cloud Architect Certified Project Management Professional (PMP)

Skill – Aks , Istio service mesh ,CICD Shift timing - Afternoon Shift Location - Chennai, Kolkata, Bangalore Excellent AKS, GKE or Kubernetes admin experience. Good troubleshooting experience on istio service mesh, connectivity issues. Experience with Github Actions or similar ci/cd tool to build pipelines.Working experience on any cloud, preferably Azure, Google with good networking knowledge. Experience on python or shell scripting. Experience on building dashboards, configure alerts using prometheus and Grafana.

About Team: IT Team is responsible for overseeing IT Assets (hardware and software) issuance and allocations to the respective users. Our motto is Getting IT Right Every time and our expectation is that we will ensure that all our end users across all grades (full-time MGs), interns, off rolls, SG) have access to the best IT assets which will help the users in delivering their duties to their fullest abilities and thereby contributing to the ever-increasing growth of the organization. Title IT Program Manager (Finance) About the role Work with the IT Head and drive the following key KPIs Usage Monitoring: Track the usage of key licenses and proactively highlight any potential overage risks. Building up the consumption and tracking up the best renewal requirements. Cost Provisioning: Assist accounting team in closure of books through timely and correct provisioning of usage and cost actualisation for P&L management. Cost projection and planning for high value tools and software. Budget Tracking: Work with product and engineering teams to prepare the company wide budgets. Track the actual expenditure vs budgeted and appraise the management of any deviation Evaluate budget planning and cost management for various licenses, softwares, API and other cloud services. Contract Negotiation: Work with the purchase team in negotiating and structuring the contracts of different IT related services. Check with business for any renewal requirement of IT related tools and softwares. Optimization Employ AI tools to drive ongoing enhancements in processes, systems, and tracking Superpowers/ Skills that will help you succeed in this role Degree in Finance with 5+ years of experience Excellent verbal and written communication abilities across all levels of an organization Cohesively work with a lot of people, across functional teams every day Advanced Microsoft Excel skills and experience with other financial systems such as SAP, Anaplan Proficiency with AI tools including ChatGPT, Google Gemini, and Notebook LM

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People Management Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Excellent written communication and organizational skills Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practices Customer Support OperationsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Oversee day-to-day operations Monitor team performance and report on metrics Recognize top performance and reward accomplishments Focus on skill enhancement and career development of direct reportees Review daily updates with the team on progress made on metrics Queue management, ensuring SLAs are met, completing RCAs on misses with action plan Stakeholder management (Internal & External) Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements Flexible in handling adhoc tasks without impacting core job Analyse volume trends and optimise staffing and shifts accordingly Conduct skill/Ops interviews for analysts Be an innovation scout Able to implement lean methodologies, wherever applicable Successfully undertake regular product and process tests to ensure knowledge meets clients requirement for support Deliver the performance review to the team members monthly and document them accordingly, as per the requirements agreed. Responsible for any PIPs (Performance Improvement Plans) and PEP (Performance Excellence Plan), Coaching sessions, etc. Work closely with Quality Team to ensure continuous improvement on individual and program level Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People ManagementBasic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)Excellent written communication and organisational skillsAbility to develop and deliver client-focused solutions to customer needs through on-going, superior support interactionsCritical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessaryComfortable with a rapidly changing environmentAbility to learn, retain and apply large amounts of product, procedure, policy, and system informationAbility to adapt and adjust communication style when dealing with customers with different cultures and practices Digital Marketing AnalyticsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effortOversee day-to-day operationsMonitor team performance and report on metricsRecognize top performance and reward accomplishmentsFocus on skill enhancement and career development of direct reporteesReview daily updates with the team on progress made on metricsQueue management, ensuring SLAs are met, completing RCAs on misses with action planStakeholder management (Internal & External)Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvementsFlexible in handling adhoc tasks without impacting core jobAnalyse volume trends and optimise staffing and shifts accordinglyConduct skill/Ops interviews for analystsBe an innovation scoutAble to implement lean methodologies, wherever applicableSuccessfully undertake regular product and process tests to ensure knowledge meets clients requirement for supportDeliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed Responsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc.Work closely with Quality Team to ensure continuous improvement on individual and program levelWork directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Assoc Manager Qualifications: Any Graduation Years of Experience: Minimum 10+ Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 8+ years of experience in operations and people managementExperience managing digital marketing or technical support teamsDeep understanding of Google Ad Manager or similar ad tech platformsStrong financial acumen ability to track budgets, profitability, and forecastingExcellent client management and communication skillsHigh-level stakeholder engagement across internal and external teamsAdvanced proficiency in data analysis tools (Excel, Sheets, Looker Studio, etc.)Proven ability to drive strategic initiatives and process improvementsExpertise in workforce planning, shift optimization, and productivity tracking Certification in Digital Marketing is preferred Roles and Responsibilities: Own and lead program delivery across multiple regions and shiftsMaintain end-to-end accountability for operational excellence, SLA adherence, and qualityServe as the primary point of contact for client escalations, meetings, and feedback loopsAnalyze financials to ensure profitability, cost control, and investment planningCollaborate closely with client stakeholders to align on KPIs and roadmap initiativesMentor team leads and mid-level managers to build leadership pipelineGuide team on prioritization of escalations, process gaps, and automation opportunitiesDrive quarterly planning, innovation pipeline, and strategic goals for the programPartner with QA, MIS, and Comms to ensure cohesive program successLead transformation and automation initiatives to increase efficiency and client value Qualification Any Graduation

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Responsibilities: Manage social media presence across platforms Monitor analytics & adjust strategies accordingly Create engaging content calendars Sales incentives Annual bonus

We are seeking a skilled and innovative Systems Engineer with a strong focus on the Google Cloud Platform (GCP) to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud-based infrastructure solutions, ensuring optimal performance and scalability for our ongoing projects. Responsibilities Design, configure, and maintain the GCP environment for the data mesh architecture project Develop infrastructure using an Infrastructure-as-Code approach on GCP Create CI/CD pipelines and automation with deployment models using GitHub Actions Collaborate with cross-functional teams to define cloud infrastructure requirements and ensure scalability, security, and reliability Implement continuous integration and deployment pipelines aligned with DevOps standards Document all aspects of GCP infrastructure and deployment processes Troubleshoot and resolve technical issues or performance inefficiencies on the GCP platform Optimize costs and consistently evaluate GCP resources for better performance Ensure compliance with security policies and recommend improvements where needed Perform regular monitoring, maintenance, and upgrades for cloud infrastructure Requirements 3-5 years of experience working with Google Cloud Platform services, including compute, storage, networking, and security Demonstrated background in designing and implementing scalable cloud infrastructure on GCP Proficiency in DevOps practices, CI/CD workflows, and automation using tools such as GitHub Actions Understanding of Infrastructure-as-Code frameworks such as Terraform or similar tools Strong analytical and problem-solving skills to address complex cloud-related challenges effectively Familiarity with cloud performance monitoring, security best practices, and cost optimization techniques

So, what’s the role all about? We are seeking a highly motivated and skilled DevOps Engineer to join our growing team with experience on cloud. You will play a vital role in bridging the gap between development and operations, ensuring seamless deployments and efficient infrastructure management for our cloud-based applications. You will possess expertise in DevOps methodologies, cloud platforms, and automation tools to enable rapid and reliable software delivery. How will you make an impact? Infrastructure Management: Provision and manage cloud infrastructure resources (e.g., VMs, containers, Kubernetes clusters) on platforms like AWS, Azure, or GCP. Implement IaC practices using tools like Terraform or Ansible to automate infrastructure provisioning and configuration. Monitor and troubleshoot infrastructure performance, ensuring scalability and high availability. CI/CD Pipelines: Design and implement CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps. Integrate automated testing and code deployment into the pipeline for continuous delivery. Optimize pipelines for efficiency and reliability. Version Control and Collaboration: Utilize Git for version control, collaborating effectively with developers on code changes and deployments. Ensure proper code review and approval processes are followed. Security and Compliance: Implement security best practices for cloud infrastructure and applications. Maintain compliance with relevant security standards and regulations. Automation: Develop and implement automation scripts for repetitive tasks using tools like Bash, Python, or PowerShell. Continuously improve automation processes for greater efficiency and productivity. Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools Interface with various R&D groups and with support tiers Have you got what it takes? Degree in Computer Science, Industrial/Electronic Engineering 8-12 years of experience of leading DevOps toolset adoption and environment provisioning – On premises and on cloud (AWS – Exp 4-5 yr) Should define and implement DevOps Strategy and Plan. Should have hands on experience in configuring and troubleshooting DevOps toolsets (including equivalent) – GitHub, Jenkins, Ansible, Jfrog, Maven, Ant, msbuild, Code security – dynamic and static scans, etc. Experience working with public cloud infrastructure and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins, Terraform, Docker, Kubernetes and Artifactory Exposure to set up DevOps on Cloud. Self-motivated and fast learner with a strong sense of ownership and drive Good interpersonal and communication skills; friendly disposition; work effectively as a team player Ability to work independently and collaboratively What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7190 Reporting into: Tech Manager Role Type: Individual Contributor

Job description Closing clients - from Business presentation to warm leads to eventually signing up clients. Handling a team of outbound marketing executives. Setting goals, guiding the team towards achieving those goals. Required Candidate profile IMMEDIATE JOINER. PLEASANT ATTITUDE. COMMUNICATION SKILLS. WILLINGNESS TO LEARN AND DEVELOP IN SALES AND MARKETING . Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.

So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and .Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 5-8 years’ experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable .NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the .NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider - Amazon Web Services (AWS) is must. Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in .NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7443 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor

Data Strategy & Data Governance Manager Join our team in Technology Strategy for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology Practice: Technology Strategy & Advisory, Capability Network Areas of Work: Data Strategy Level: Manager | Location: Bangalore / Gurgaon / Mumbai / Pune / Chennai / Hyderabad / Kolkata | Years of Exp: 10 to 15 years Explore an Exciting Career at Accenture Do you believe in creating an impactAre you a problem solver who enjoys working on transformative strategies for global clientsAre you passionate about being part of an inclusive, diverse and collaborative culture Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Technology Strategy & Advisory. The Practice- A Brief Sketch: The Technology Strategy & Advisory Practice is a part of and focuses on the clients most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. As part of this high performing team, you will work on the scaling Data & Analyticsand the data that fuels it allto power every single person and every single process. You will part of our global team of experts who work on the right scalable solutions and services that help clients achieve your business objectives faster. Business Transformation: Assessment of Data & Analytics potential and development of use cases that can transform business Transforming Businesses: Envisioning and Designing customized, next-generation data and analytics products and services that help clients shift to new business models designed for today's connectedlandscape of disruptive technologies Formulation of Guiding Principles and Components: Assessing impact to clients technology landscape/ architecture and ensuring formulation of relevant guiding principles and platform components. Product and Frameworks :Evaluate existing data and analytics products and frameworks available and develop options for proposed solutions. Bring your best skills forward to excel in the role: Leverage your knowledge of technology trends across Data & Analytics and how they can be applied to address real world problems and opportunities. Interact with client stakeholders to understand their Data & Analytics problems, priority use-cases, define a problem statement, understand the scope of the engagement, and also drive projects to deliver value to the client Design & guide development of Enterprise-wide Data & Analytics strategy for our clients that includes Data & Analytics Architecture, Data on Cloud, Data Quality, Metadata and Master Data strategy Establish framework for effective Data Governance across multispeed implementations. Define data ownership, standards, policies and associated processes Define a Data & Analytics operating model to manage data across organization . Establish processes around effective data management ensuring Data Quality & Governance standards as well as roles for Data Stewards Benchmark against global research benchmarks and leading industry peers to understand current & recommend Data & Analytics solutions Conduct discovery workshops and design sessions to elicit Data & Analytics opportunities and client pain areas. Develop and Drive Data Capability Maturity Assessment, Data & Analytics Operating Model & Data Governance exercises for clients A fair understanding of data platform strategy for data on cloud migrations, big data technologies, large scale data lake and DW on cloud solutions. Utilize strong expertise & certification in any of the Data & Analytics on Cloud platforms Google, Azure or AWS Collaborate with business experts for business understanding, working with other consultants and platform engineers for solutions and with technology teams for prototyping and client implementations. Create expert content and use advanced presentation, public speaking, content creation and communication skills for C-Level discussions. Demonstrate strong understanding of a specific industry , client or technology and function as an expert to advise senior leadership. Manage budgeting and forecasting activities and build financial proposals Qualification Your experience counts! MBA from a tier 1 institute 5 7 years of Strategy Consulting experience at a consulting firm 3+ years of experience on projects showcasing skills across these capabilities- Data Capability Maturity Assessment, Data & Analytics Strategy, Data Operating Model & Governance, Data on Cloud Strategy, Data Architecture Strategy At least 2 years of experience on architecting or designing solutions for any two of these domains - Data Quality, Master Data (MDM), Metadata, data lineage, data catalog. Experience in one or more technologies in the data governance space:Collibra, Talend, Informatica, SAP MDG, Stibo, Alteryx, Alation etc. 3+ years of experience in designing end-to-end Enterprise Data & Analytics Strategic Solutions leveraging Cloud & Non-Cloud platforms like AWS, Azure, GCP, AliCloud, Snowflake, Hadoop, Cloudera, Informatica, Snowflake, Palantir Deep Understanding of data supply chain and building value realization framework for data transformations 3+ years of experience leading or managing teams effectively including planning/structuring analytical work, facilitating team workshops, and developing Data & Analytics strategy recommendations as well as developing POCs Foundational understanding of data privacy is desired Mandatory knowledge of IT & Enterprise architecture concepts through practical experience and knowledge of technology trends e.g. Mobility, Cloud, Digital, Collaboration A strong understanding in any of the following industries is preferred:Financial Services, Retail, Consumer Goods, Telecommunications, Life Sciences, Transportation, Hospitality, Automotive/Industrial, Mining and Resources or equivalent domains CDMP Certification from DAMA preferred Cloud Data & AI Practitioner Certifications (Azure, AWS, Google) desirable but not essential

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call kishore 9176149292 for more info Thanks, kishore 9176149292

Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req Mumbai, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call vishnupriya 9962064796 for more info Thanks vishnupriya 9962064796

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call santoshi 9176198282 for more info Thanks, santoshi 9176198282

Seasoned Web Analytics Implementation practitioner with experience across products like Adobe Analytics with DTM/Launch and/or Google analytics etc. Ability to plan and implement methods to measure experiences, including Tag Management Solutions like Adobe Dynamic Tag Manager, Google Tag Manager. Demonstrable ownership of MVT/Optimization framework(s) actively influencing strategic decision making. Proven experience of testing, both A/B and MVT using tools such as Adobe Target, Google Web Optimizer etc. Primary Skill Competent technical understanding of web design and development methodologies i.e. HTML, CSS. Ability to lead analytics project(s) and ensure successful implementation Ability to lead web analytics training with the organization and ensure consistent processes are being followed Web analytics evangelist for the entire organization. Ability to drive and manage analytics and business teams through requirements gathering, solution design, planning and implementation, and reporting. Secondary Skills Bachelors degree in Information Systems, Computer Science, Data Science or prior experience in analytics development systems.

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Data Services Good to have skills : GCP Dataflow, Data EngineeringMinimum 2 year(s) of experience is required Educational Qualification : standard 15 years Summary :As a Data Engineer, you will be responsible for designing, developing, and maintaining data solutions for data generation, collection, and processing. Your role involves creating data pipelines, ensuring data quality, and implementing ETL processes to migrate and deploy data across systems. You will play a crucial part in the data management process. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Develop and maintain data solutions for data generation, collection, and processing.- Create data pipelines to streamline data flow.- Ensure data quality and integrity throughout the data lifecycle.- Implement ETL processes for data migration and deployment.- Collaborate with cross-functional teams to optimize data processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Data Services.- Good To Have Skills: Experience with Data Engineering and GCP Dataflow.- Strong understanding of cloud-based data services.- Experience in designing and implementing data pipelines.- Knowledge of ETL processes and data migration techniques. Additional Information:- The candidate should have a minimum of 2 years of experience in Google Cloud Data Services.- This position is based at our Bengaluru office.- A standard 15 years of education is required. Qualification standard 15 years

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production-ready quality. You will apply GenAI models as part of the solution, including deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the implementation of AI/ML models.- Conduct research on emerging AI technologies.- Optimize AI algorithms for performance and scalability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of natural language processing techniques.- Experience with cloud AI services like AWS SageMaker or Google AI Platform.- Knowledge of deep learning frameworks such as TensorFlow or PyTorch.- Hands-on experience in developing AI applications.- Familiarity with deploying AI models in production environments. Additional Information:- The candidate should have a minimum of 12 years of experience in Large Language Models.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education