839 Google Jobs - Page 16

About the Job Were looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Senior Technical Associate, You Will Identify product issues and improvement opportunities Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations Serve as a point of contact for Partner escalations Conduct incident review and follow up on action items Identify and triage issue discovery and prioritization for large scale issues Use critical thinking to develop solutions to improve business performance and partner success Identify product and tool issues, bugs and other improvement opportunities Reproduce Issues and capture logs as needed Help Tier 1 and Tier 2 with any tool issues and to help address escalations Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported Ensure policies and procedures are followed on all tickets Handle VPN/Proxy Issues, Geo Filtering and speed bump issues Assess scope and impact of product level outages by assigning severity to our product outages and involving other teams as needed Maintain thorough knowledge of systems so that the information can be researched and proper information is given Learn and retain a thorough working knowledge of all existing and new process and procedures Attend team meetings/additional training sessions as scheduled Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Senior Technical Associate, You Have Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 3-4 years of experience in Technical Support Service industry Experience working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills Data analysis experience preferred Excellent communication skills both verbal and written communication with the ability to speak accurately, using proper grammar, good enunciation Ability to communicate and engage in discourse fluently Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting, and critical thinking Experienced in reporting and dashboard creation Experience with either Streaming, Gaming, Tooling, Membership and Billing, and any Cloud/SAAS Platforms Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships Knowledge and fair understanding of open connect/platforms High proficiency in escalation trend analysis and can identify incidents proactively Ability to create and write knowledge base articles as needed Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Identify opportunities for process improvement and efficiency gains within the issue triage workflow The ability to work a variety of shifts, including days, evenings and holidays

Support Role at Teleperformance : Job Title: Customer Support Executive International Voice (Permanent Work From Home) Company: Teleperformance Job Type: Full-Time (Remote) Experience Required: Minimum 6 Months in International Voice Process Salary: Up to 5 LPA Working Days: 5 Days a Week (Rotational Shifts) Job Description: Teleperformance is hiring experienced professionals for a Permanent Work From Home role in International Voice Customer Support . If you have prior experience handling international customers and seek a stable, remote opportunity with a global BPO leader, apply now! Roles and Responsibilities: Handle inbound/outbound calls from international customers. Resolve queries and provide accurate information in a timely manner. Maintain high customer satisfaction with excellent service delivery. Adhere to company guidelines and quality metrics. Eligibility Criteria: Minimum 6 months of experience in an International Voice Process is mandatory. Excellent verbal communication skills in English. Must have a personal laptop/desktop and high-speed internet connection . Comfortable with rotational shifts and week offs . Immediate joiners preferred. Work Requirements: Quiet and professional work-from-home setup. Laptop/Desktop with Windows 10 or above and antivirus installed. Broadband connection with minimum 30 Mbps speed. Perks & Benefits: Permanent Remote Work Fixed Salary up to 5 LPA 5 Days Working with 2 Rotational Week Offs Growth and Learning Opportunities in a Global Organization How to Apply: Apply now via Naukri.com

Heres a professional Job Description (JD) for your requirement at IntouchCX: Job Title: International Voice & Chat Process Executive Company: IntouchCX Location: Hyderabad (Work from Office) Experience Required: Minimum 6 months in International Voice or Chat Process Job Type: Full-Time Working Days: 5 Days a Week (Rotational Shifts) Shifts: Rotational (24/7 Support) Transport: 2-Way Cab Provided Job Description: IntouchCX is hiring experienced professionals for International Voice and Chat Process . If you have prior experience handling international customers and looking for a fast-growing global BPO, this is your opportunity! Roles and Responsibilities: Handle inbound and outbound customer queries through voice or chat channels. Provide excellent customer support and resolve issues in a timely manner. Ensure customer satisfaction and maintain quality service standards. Escalate unresolved queries to the appropriate internal teams. Eligibility Criteria: Minimum 6 months of experience in an international voice or chat process is mandatory. Excellent communication skills in English (both written and verbal). Graduate or Undergraduate with good technical and logical reasoning skills. Comfortable with rotational shifts and night shifts. Salary Package: International Voice Process: Up to 5 LPA International Chat Process: Up to 4.5 LPA Perks and Benefits: 2-Way Cab facility 5 Days Working (2 Rotational Week Offs) Professional Work Culture Growth Opportunities within the organization How to Apply: Interested candidates can apply through Naukri.com

FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity We are looking for a Cloud Architect with strong technical and leadership skills to join our dynamic team. In this role, you will architect/design, implement, and manage cloud infrastructure solutions using tools like ArgoCD, Crossplane, GitHub, Terraform and Kubernetes. You will also lead initiatives to improve our Cloud, GitOps best practices, mentor junior team members, collaborate with cross-functional teams, and drive initiatives to ensure our cloud environments are scalable, secure, and cost-effective. Sr Director, Global Technology Services What Youll Contribute Design, deploy, and manage scalable cloud solutions on public cloud platforms such as AWS, Azure, or Google Cloud. Architectural Design:Design robust and scalable architectures leveraging ArgoCD for GitOps and Crossplane / Terraformfor infrastructure management. Deployment Strategy:Develop and implement deployment strategies that leverage ArgoCD for automated application delivery. Infrastructure Management:Utilize Crossplane / Terraform to manage and provision cloud resources, ensuring alignment with best practices and organizational standards. Collaboration:Work closely with development, operations, and security teams to integrate infrastructure as code practices across the organization. Mentorship:Provide guidance and mentorship to team members on best practices in GitOps, CI/CD, and infrastructure management. Continuous Improvement:Evaluate and recommend tools and technologies that enhance our deployment processes and infrastructure management. GitHubEstablish and promote best practices for GitOps workflows, including branching strategies, pull requests, and code reviews Monitoring & Optimization:Design and implement Observability capability solutions to ensure platform performance, reliability, and scalability Implement infrastructure as code (IaaC) using tools like Terraform or Crossplane or similar. KubernetesResponsible to architect large clusters and operationally support it. Implement security best practices and ensure compliance with industry standards and regulations. SecurityExperience with security tools like Wiz / OPA / Kyverno along with in-depth knowledge of security principles and frameworks. What Were Seeking Proven experience as a Senior level engineer/Architect or similar role in a cloud-native environment Extensive experience with ArgoCD and Crossplane. GitHub Proficiency:Strong understanding of Git and GitHub workflows, including branching strategies and pull request management Infrastructure as Code:Experience with Infrastructure as Code (IaaC) tools (e.g., Terraform, Crossplane/Cloudformation etc) is a plus. Leadership experience with the ability to drive/guide and motivate a team. Proficiency in scripting languages (e.g., Python, Bash, Go) and automation tools (e.g., Jenkins, Ansible, ArgoCD, Crossplane, Github). Expert level knowledge in engineering and operational related tasks on containerization and orchestration tools (e.g., Docker, Kubernetes). Expert level knowledge in network concepts and implementation on AWS (VPC, WAF, etc.) Expert level knowledge in AWS, Kubernetes (EKS), Istio Service Mesh, API G/W Familiarity with observability, monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Cribl). Experience working on security related certifications like PCI Experience with workflow and issue management tools such as JIRA/ ServiceNow. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy

FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity We are looking for a Cloud Architect with strong technical and leadership skills to join our dynamic team. In this role, you will architect/design, implement, and manage cloud infrastructure solutions using tools like ArgoCD, Crossplane, GitHub, Terraform and Kubernetes. You will also lead initiatives to improve our Cloud, GitOps best practices, mentor junior team members, collaborate with cross-functional teams, and drive initiatives to ensure our cloud environments are scalable, secure, and cost-effective. Sr Director, Global Technology Services What Youll Contribute Design, deploy, and manage scalable cloud solutions on public cloud platforms such as AWS, Azure, or Google Cloud. Architectural Design:Design robust and scalable architectures leveraging ArgoCD for GitOps and Crossplane / Terraformfor infrastructure management. Deployment Strategy:Develop and implement deployment strategies that leverage ArgoCD for automated application delivery. Infrastructure Management:Utilize Crossplane / Terraform to manage and provision cloud resources, ensuring alignment with best practices and organizational standards. Collaboration:Work closely with development, operations, and security teams to integrate infrastructure as code practices across the organization. Mentorship:Provide guidance and mentorship to team members on best practices in GitOps, CI/CD, and infrastructure management. Continuous Improvement:Evaluate and recommend tools and technologies that enhance our deployment processes and infrastructure management. GitHubEstablish and promote best practices for GitOps workflows, including branching strategies, pull requests, and code reviews Monitoring & Optimization:Design and implement Observability capability solutions to ensure platform performance, reliability, and scalability Implement infrastructure as code (IaaC) using tools like Terraform or Crossplane or similar. KubernetesResponsible to architect large clusters and operationally support it. Implement security best practices and ensure compliance with industry standards and regulations. SecurityExperience with security tools like Wiz / OPA / Kyverno along with in-depth knowledge of security principles and frameworks. What Were Seeking Proven experience as a Senior level engineer/Architect or similar role in a cloud-native environment Extensive experience with ArgoCD and Crossplane. GitHub Proficiency:Strong understanding of Git and GitHub workflows, including branching strategies and pull request management Infrastructure as Code:Experience with Infrastructure as Code (IaaC) tools (e.g., Terraform, Crossplane/Cloudformation etc) is a plus. Leadership experience with the ability to drive/guide and motivate a team. Proficiency in scripting languages (e.g., Python, Bash, Go) and automation tools (e.g., Jenkins, Ansible, ArgoCD, Crossplane, Github). Expert level knowledge in engineering and operational related tasks on containerization and orchestration tools (e.g., Docker, Kubernetes). Expert level knowledge in network concepts and implementation on AWS (VPC, WAF, etc.) Expert level knowledge in AWS, Kubernetes (EKS), Istio Service Mesh, API G/W Familiarity with observability, monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Cribl). Experience working on security related certifications like PCI Experience with workflow and issue management tools such as JIRA/ ServiceNow. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy

International Customer Support Voice & SemiVoice Process Position: International Customer Support (Voice & SemiVoice) Location: Work from Office - PUNE Company: Top Multinational Company Employment Type: FullTime Experience Level: a Minimum of 6 months Experienced Education: Graduate or Undergraduate Package: Salary: Up to 5 Lakh per annum, based on experience and skills. Incentives: Performance-based incentives and 20k loyalty bonus Benefits: Two way cab facility. Key Responsibilities: Handle customer queries and complaints via both voice and semi voice channels. Deliver exceptional customer service for international clients. Resolve issues efficiently while maintaining a professional and friendly tone. Maintain accurate and detailed records of customer interactions. Work closely with internal teams to resolve issues and enhance customer satisfaction. Skills Required: Excellent English communication skills (both verbal and written). Strong problem solving and multitasking abilities. Customer service-oriented with good listening and empathy skills. Basic computer skills and good typing speed. Shifts: Must be willing to work in rotational shifts, including night shifts. Perks: Twoway cab facility. Generous performance-based incentives.semi-voice Growth opportunities within the company. Walk-in Interview Details: Time: 10:00 AM to 2:00 PM Call for Telephonic interview Jai Reaka: 9985097921 Alekya: 9985097921

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the Role: As aSenior DevOps Engineer, you will be responsible for drivingcontinuous integration and deployment (CI/CD), managing cloud-based infrastructure, and ensuringhigh availability, scalability, and securityof our applications. You will work withautomation tools, observability solutions, and AI-driven enhancementsto optimize DevOps workflows and improve operational efficiency. This role requires deep expertise incloud cost optimization, infrastructure as code (IaC), monitoring, and zero-downtime deployments. Expectations/: 3-5 years of overall experience, with at least 3 years in DevOps. Cloud expertiseAWS (Preferred) / Azure / Google Cloud. Infrastructure as Code (IaC)Hands-on experience withTerraformfor cloud resource provisioning. CI/CD & Deployment Pipelines: Experience withJenkins, Bamboo, GitLab CI/CD. Expertise inZero Downtime Deploymentstrategies. Strong knowledge ofGitOpspractices usingArgoCD. Containerization & Orchestration: Experience withDocker & Kubernetes (EKS/GKE/AKS). Monitoring & Observability: Strong experience withELK Stack (Elasticsearch, Logstash, Kibana)for logging and observability. Experience withGrafana & Prometheusfor system monitoring. Messaging & Caching Systems: Experience managingKafka (production-level clusters). Hands-on expertise inRedis (production-level clusters). Scripting & Automation: Python scriptingfor automation (preferred). AI & Automation Tools: Experience leveragingAI tools (ChatGPT, GitHub Copilot, etc.)to automate routine DevOps tasks and improve productivity. Ability to integrate AI-driven solutions into DevOps workflows. Cloud Cost Optimization: Strong understanding ofcost-saving best practicesfor cloud infrastructure. Ability to mentor junior engineersand collaborate with cross-functional teams. Superpowers/Skills That Will Help You Succeed in This Role: High level ofdrive, initiative, and self-motivation. Strongproblem-solving skillswith agrowth mindset. Excellentcommunication and stakeholder management. Passion forautomation and AI-driven efficiencies. Willingness toexperiment, innovate, and continuously improve. Why Join Us Acollaborative, output-drivenenvironment that fosters innovation. Opportunities to work onlarge-scale, high-impact projects. A culture that valuestechnical excellence, automation, and efficiency. Respect that is earnedfrom peers and leadership based on contributions and impact. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Were looking for a highly skilled Technical Specialist to lead complex solutions and contribute to excellence across our cloud platforms. In this role, you'll collaborate with global teams, lead automation efforts, and deliver impactful results in a dynamic, agile environment. You have: BE Degree in Computer Science or related technical discipline, or equivalent practical experience and 6-8 years of experience in software design, development, and testing. Experience working with public and private cloud environments, including any of the following platformsAmazon AWS EKS, Red Hat OpenShift, Google GCP GKE, Microsoft Azure AKS, VMware Tanzu, or open-source Kubernetes. Strong Python development skills, with experience in DevOps practices, working in a Jenkins-based environment, and familiarity with test frameworks like Radish and Cucumber. Experience with container technologies (Docker or Podman) and Helm charts. Good to have: Experience with Security Vulnerability Management Platforms or Vulnerability Assessment and Management Systems. Hands-on experience in configuring and managing security vulnerability scans, including container vulnerability scanning (e.g., Anchor), port scanning (e.g., Tenable), and malware scanning (e.g., Symantec Endpoint Protection). Experience in researching solutions to security vulnerabilities and applying hands-on mitigation strategies. Lead & perform development activities of medium/high complexity features. Architect, design, develop, and test scalable software solutions Own and lead feature development and contribute to process improvements Collaborate with peers to resolve technical issues and review design specs Build and automate tests using frameworks like Radish,Cucumber, etc. Operate in an agile environment and bring a proactive, solution-oriented mindset Work effectively in global, distributed teams and adapt seamlessly to remote collaboration

Role & responsibilities: Key Responsibilities: Design, deploy, and manage cloud-based server infrastructure (e.g., AWS, Google,Azure, JD Cloud, etc.) Monitor system performance and ensure high availability and scalability Automate server provisioning and configuration using tools like Terraform, Ansible, or CloudFormation Implement security best practices, including firewalls, IAM policies, and encryption Troubleshoot and resolve infrastructure issues and outages Collaborate with DevOps, development, and security teams to support CI/CD pipelines Maintain documentation for system architecture and procedures Required Skills: Strong knowledge of Linux/Unix and Windows server environments Experience with cloud platforms (AWS, Azure, Google Cloud, JD Cloud) Proficiency in scripting languages (Python, Bash, PowerShell) Familiarity with containerization (Docker, Kubernetes) Understanding of networking concepts (DNS, TCP/IP, VPNs) Knowledge of monitoring tools (Prometheus, Grafana, CloudWatch) Total Exp:1-10 Yeasr Location:Pune

SRE Lead Role Description: We are seeking an experienced SRE Strategist to lead the reliability and operational excellence agenda for our Enterprise Data Platforms spanning GCP cloud-native systems. This strategic leadership role will help instill Google’s SRE principles across diverse data engineering teams, uplift our platform reliability posture, and spearhead the creation of a Centre-of-Excellence (CoE) for SRE. The ideal candidate will possess a deep understanding of modern SRE practices, demonstrate a proven ability to scale SRE capabilities in large enterprises, and evangelise a data-driven approach to resilience engineering. Key Responsibilities: Define and drive SRE strategy for enterprise data platforms on GCP, aligning with business goals and reliability needs. Act as a trusted advisor to platform teams, embedding SRE mindset, best practices, and golden signals into their SDLC and operational processes. Set up and lead a Site Reliability Engineering CoE, delivering reusable tools, runbooks, blueprints, and platform accelerators to scale SRE adoption across the organisation. Partner with product and platform owners to prioritise and structure SRE backlogs, formulate roadmaps, and help teams move from reactive ops to proactive reliability engineering. Define and track SLIs, SLOs, and error budgets across critical data services, enabling data-driven decision making around availability and performance. Drive incident response maturity, including chaos engineering, incident retrospectives, and blameless postmortems. Foster a reliability culture through coaching, workshops, and cross-functional forums. Build strategic relationships across engineering, data governance, security, and architecture teams to ensure reliability is baked in, not bolted on. Required Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. 3+ years in SRE leadership or SRE strategy roles. Strong familiarity with Google SRE principles and practical experience applying them in complex enterprise settings. Proven track record in establishing and scaling SRE teams. Experience with GCP services like Cloud Build, GCS, CloudSQL, Cloud Functions, and GCP logging & monitoring. Deep experience with observability stacks such as Prometheus, Grafana, Splunk, and GCP native solutions. Skilled in Infrastructure as Code using tools like Terraform, and working knowledge of automation in CI/CD environments. Key Competencies & Skills: Strong leadership, influence without authority, and mentoring capabilities. Hands-on scripting and automation skills in Python, with secondary languages like Go or Java a plus. Familiarity with incident and problem management frameworks in enterprise environments. Ability to define and execute a platform-wide reliability roadmap in alignment with architectural and business objectives. Nice to Have: Exposure to secrets management tools (e.g., HashiCorp Vault). Experience with tracing and APM tools like Google Cloud Trace or Honeycomb. Background in data governance, data pipelines, and security standards for data products.

Skill Extensive experience with Google Data Products (Cloud Data Fusion,BigQuery, Dataflow, Dataproc, AI Building Blocks, Looker, Dataprep, etc.). Expertise in Cloud Data Fusion,BigQuery & Dataproc Experience in MDM, Metadata Management, Data Quality and Data Lineage tools. E2E Data Engineering and Lifecycle (including non-functional requirements and operations) management. Experience with SQL and NoSQL modern data stores. E2E Solution Design skills - Prototyping, Usability testing and data visualization literacy. Excellent knowledge of the software development life cycle

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We seek a versatile and proactive Generalist to support various functions across our organization. This dynamic role offers the opportunity to work on a range of tasks, from administrative support and project coordination to HR assistance and financial tracking. Key Responsibilities:. Provide administrative support across multiple departments, including managing schedules, communications, and office supplies. Assist in recruitment efforts, including job postings, candidate screenings, coordinating interviews, employee onboarding and offboarding, ensuring smooth transitions and compliance with company policies. Coordinate cross-functional projects, ensuring resources, timelines, and deliverables are efficiently managed. Help with budget tracking, invoice processing, and assisting in financial reporting and audits. Streamline business operations by managing office supplies, coordinating events, and supporting logistics. Ensure compliance with company policies, legal regulations, and assist with risk management, and provide flexible support for ad hoc tasks across various departments as needed. Must-Have Skills: . Proven experience in a generalist or cross-functional role, preferably in a start-up or fast-paced environment. Strong proficiency in office software (Microsoft Office Suite, Google Workspace) and project management tools (Trello, Asana, Slack). Excellent communication and organizational skills with the ability to manage multiple tasks simultaneously. Preferred Qualifications:. Exposure to HRIS systems, compliance management, or project management experience. Basic understanding of budget management and financial reporting. Experience with process improvement and operational efficiency initiatives. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We seek a versatile and proactive Generalist to support various functions across our organization. This dynamic role offers the opportunity to work on a range of tasks, from administrative support and project coordination to HR assistance and financial tracking. Key Responsibilities:. Provide administrative support across multiple departments, including managing schedules, communications, and office supplies. Assist in recruitment efforts, including job postings, candidate screenings, coordinating interviews, employee onboarding and offboarding, ensuring smooth transitions and compliance with company policies. Coordinate cross-functional projects, ensuring resources, timelines, and deliverables are efficiently managed. Help with budget tracking, invoice processing, and assisting in financial reporting and audits. Streamline business operations by managing office supplies, coordinating events, and supporting logistics. Ensure compliance with company policies, legal regulations, and assist with risk management, and provide flexible support for ad hoc tasks across various departments as needed. Must-Have Skills: . Proven experience in a generalist or cross-functional role, preferably in a start-up or fast-paced environment. Strong proficiency in office software (Microsoft Office Suite, Google Workspace) and project management tools (Trello, Asana, Slack). Excellent communication and organizational skills with the ability to manage multiple tasks simultaneously. Preferred Qualifications:. Exposure to HRIS systems, compliance management, or project management experience. Basic understanding of budget management and financial reporting. Experience with process improvement and operational efficiency initiatives. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We seek a versatile and proactive Generalist to support various functions across our organization. This dynamic role offers the opportunity to work on a range of tasks, from administrative support and project coordination to HR assistance and financial tracking. Key Responsibilities:. Provide administrative support across multiple departments, including managing schedules, communications, and office supplies. Assist in recruitment efforts, including job postings, candidate screenings, coordinating interviews, employee onboarding and offboarding, ensuring smooth transitions and compliance with company policies. Coordinate cross-functional projects, ensuring resources, timelines, and deliverables are efficiently managed. Help with budget tracking, invoice processing, and assisting in financial reporting and audits. Streamline business operations by managing office supplies, coordinating events, and supporting logistics. Ensure compliance with company policies, legal regulations, and assist with risk management, and provide flexible support for ad hoc tasks across various departments as needed. Must-Have Skills: . Proven experience in a generalist or cross-functional role, preferably in a start-up or fast-paced environment. Strong proficiency in office software (Microsoft Office Suite, Google Workspace) and project management tools (Trello, Asana, Slack). Excellent communication and organizational skills with the ability to manage multiple tasks simultaneously. Preferred Qualifications:. Exposure to HRIS systems, compliance management, or project management experience. Basic understanding of budget management and financial reporting. Experience with process improvement and operational efficiency initiatives. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We seek a versatile and proactive Generalist to support various functions across our organization. This dynamic role offers the opportunity to work on a range of tasks, from administrative support and project coordination to HR assistance and financial tracking. Key Responsibilities:. Provide administrative support across multiple departments, including managing schedules, communications, and office supplies. Assist in recruitment efforts, including job postings, candidate screenings, coordinating interviews, employee onboarding and offboarding, ensuring smooth transitions and compliance with company policies. Coordinate cross-functional projects, ensuring resources, timelines, and deliverables are efficiently managed. Help with budget tracking, invoice processing, and assisting in financial reporting and audits. Streamline business operations by managing office supplies, coordinating events, and supporting logistics. Ensure compliance with company policies, legal regulations, and assist with risk management, and provide flexible support for ad hoc tasks across various departments as needed. Must-Have Skills: . Proven experience in a generalist or cross-functional role, preferably in a start-up or fast-paced environment. Strong proficiency in office software (Microsoft Office Suite, Google Workspace) and project management tools (Trello, Asana, Slack). Excellent communication and organizational skills with the ability to manage multiple tasks simultaneously. Preferred Qualifications:. Exposure to HRIS systems, compliance management, or project management experience. Basic understanding of budget management and financial reporting. Experience with process improvement and operational efficiency initiatives. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. . Shape the future of AI with Soul AI!.

: Job TitleJava React - Full Stack Developer LocationPune, India Role Description Shared Application & Services defines the standardized use and further development of shared platforms and applications. As a result, SAS offers reusable, scalable and cost-efficient solutions for your E2E business processes. A SAS OCR Associate Engineer is responsible for developing, enhancing, modifying and/or maintaining applications and is expected to work closely with business partners in defining requirements for system applications. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ability to architect/design solution for a given requirement. Design and discuss your own solution for addressing user stories and tasks. Develop and unit-test, Integrate, deploy, maintain and improve software. Perform peer code review. Work within an agile methodology, participating in sprint planning, daily stand-ups, and retrospectives. Apply continuous integration best practices in general (SCM, build automation, unit testing, dependency management) Your skills and experience Bachelors Degree from an accredited college or university with a concentration in Computer Science or equivalent. More than 5 years of relevant work experience. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Front-End Development (UI) Design and create the visible components of an application that users interact with.Ensure a seamless user experience by focusing on design aesthetics, responsiveness, and usability. Tech React Back-End Development Work on the server-side components. This involves tasks such as data storage, security, and overall system performance. Tech Java, Python, Redis, Google SDK, Spring Boot, FAST API. Database Management Design, optimize, and manage databases to store and retrieve data efficiently. Tech PostgreSQL Full-Stack Architecture and Design Plan and implement scalable architecture to accommodate growing user bases and increasing data loads. Integration Integrate front-end and back-end components seamlessly to create a cohesive application. Coding and Troubleshooting Write, review, and troubleshoot code for both front-end and back-end functionalities. Bug Resolution Identify and resolve software defects to improve overall efficiency. Documentation and Communication Maintain clear and concise documentation for code, APIs, and system architecture. Effective Communication Collaborate with stakeholders, including business analysts, product managers, and other team members. Continuous Learning and Adaptability Keep up with industry trends, new technologies, and best practices. Be flexible and adapt to evolving project requirements and technologies. How well support you

: Job Title- IT Architect Location- Pune Role Description The Business Architect defines the technical solution design of specific IT platforms and provides guidance to the squad members in order to design, build, test and deliver high quality software solutions. A key element in this context is translation of functional and non-functional business requirements into an appropriate technical solution design, leveraging best practices and consistent design patterns. The Business Architect collaborates closely with Product Owners Chapter leads and Squad members to ensure consisten adherence to the agreed-upon application design and is responsible for maintaining an appropriate technical design documentation. The Solution architect ensures that the architectures and designs of solutions conform to the principles blueprints, standards, patterns etc,that have been established by the Enterprise Architecture in this context the Business Architect is closely collaborating with the respective solution Architect to ensure architecture compliance. The business Architect also actively contributes to the definition and enrichment of design patterns and standards with the aim to leverage those across squads and tribes. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Define the technical Architecture of IT Solutions in line with functional and non-functional requirements following consistent design patterns and best practices. Ensure that the solution design is in sync with WM target Architecture blueprints and principles, as well as with overarching DB architecture and security standards. Create appropriate technical design documentation and ensure this is kept up-to-date. Provide guidance to the squad members to design, build, test and deliver high quality software solutions in line with business requirements Responsible for all aspects of the solution architecture (i.e. Maintainablity, scalability, effective integration with other solutions, usage of shared solutions and components where possible, optimization of the resource consumption etc. ) with the object to meet the appropriate balance between business needs and total cost of ownership Closely collaborate with enterprise architecture to ensure architecture compliance and make sure that any design options are discussed in a timely manner to allow sufficient time for deliberate decision taking Present architecture proposals to relevant forums along with enterprise architect at different levels and drive the process to gain the necessary architecture approvals. Collaborate with relevant technology stakeholders within other squads and across tribes to ensure the cross-squad and cross-tribe solution architecture synchronization and alignment Contribute to definition and enrichment of appropriate design patterns and standards that can be leveraged across WM squads / tribes Serve as a Counsel to designers and developers and carry out reviews of software designs and high level detailed level design documentation provided by other squad members Lead the technical discussions with CCO, Data factory, Central Data quality and Complience, end to end and control functions for technical queries contribute to peer level solution architecture reviews e.g. within a respective chapter Your skills and experience Ability / experience in defining the high level and low level technical solution designs for complex initiatives very good analytical skills and ability to oversee / structure complex tasks Hands on skills with various google cloud components like storage buckets, BigQuery, Dataproc, cloud composer, cloud functions etc aling with Pyspark, Scala is essential,. Good to have experience in Cloud SQL, Dataflow, Java and Unix Experience with implementing a google cloud based solution is essesntial persuasive power and persistence in driving adherence to solution design within the squad Ability to apply the appropriate architectural patterns considering the relevant functional and nonfunctional requirements proven ability to balance business demands and IT capabilities in terms of standardization reducing risk and increasing the IT flexibility comfortable working in an open, highly collaborative team ability to work in an agile and dynamic environment and to build up the knowledge related to new technology/ solutions in an effective and timely manner ability to communicate effectively with other technology stakeholders feedbackseek feedback from others, provides feedback to others in support of their development and is open and honest while dealing constructively with criticism inclusive leadershipvalues individuals and embraces diversity by integrating differences in promoting diversity and inclusion across teams and functions coachingunderstands and anticipates people's needs skills and abilities in order to coach, motivate and empower them for success broad set of architecture knowledge and application design skills and - depending on the specific squad requirements - in-depth expertise with regards to specific architecture domains (e.g. service and integration architecture web and mobile front end architecture guitar architecture security architecture infrastructure architecture) and related technology stacks and design patterns experience in establishing thought leadership in solution architecture practices and ability to lead design and development teams and defining building and delivering first class software solutions familiar with current and emerging technologies, tools, frameworks and design patterns experience in effectively collaborating across multiple teams and geographies ability to appropriately consider other dimensions(e.g. financials, risk, time to market) On top of the architecture drivers in order to propose balanced and physical architecture solutions Experience / Qualifications : 10+ years relevant experience as technology Manager within the IT support industry experience in financial /banking industry preferred Minimum 8 years' experience supporting Oracle Platform in a mid-size to large corporate environment Preferably from Banking / Wealth Management experience Must have experience working in agile organization. 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: J ob Title Senior Full Stack Engineer Corporate TitleAssistant Vice President LocationPune, India Role Description Enterprise SRE Team in CB is responsible for making Production Better by boosting Observability and strengthening reliability across Corporate Banking. The team actively works on building common platforms, reference architectures, tools for production engineering teams to standardize processes across CB. We work in agile environment with focus on Customer centricity and outstanding user experience with high reliability and flexibility of technical solutions in mind. With our platform we want to be an enabler for highest quality cloud-based software solutions and processes at Deustche Bank. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities What Youll Do Work on the SLO Dashboard, an application owned by the CB SRE team, ensuring its design (a highly scalable & performant solution), development, and maintenance. Participate in requirement workshops, analyze requirements, perform technical design, and take ownership of the development process. Identify and implement appropriate tools to support engineering automation, including test automation and CI/CD pipelines. Understand technical needs, prioritize requirements, and manage technical debt based on stakeholder urgency. Collaborate with the UI/UX designer while being mindful of backend changes and their impact on architecture or endpoint modifications during discussions. Produce detailed design documents and guide junior developers to align with the priorities and deliverables of the SLO Dashboard. Your skills and experience Several years relevant experiences in software architecture, design, development, and engineering, ideally in banking/finance services industry Strong engineering, solution and domain architecture background and up to date knowledge on software engineering topics such as microservices, streaming architectures, high-performance, horizontal scaling, API design, GraphQL, REST services, database systems, UI frameworks, Distributed Caching (e.g. Apache Ignite, HazelCast, Redis etc.), enterprise integration patterns, modern SDLC practices Good experience in working in GCP (Cloud based technologies) using GKE, CloudSQL (Postgres), Cloudrun, terraform. Good experience in DevOps using GitHub Actions for build, Liquibase pipelines. Fluent in application development stack such as Java/Spring-Boot (3.0+), ReactJS, Python, JavaScript/TypeScript/NodeJS, SQL Postgres DB. Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery with strong interpersonal skills to manage relationships with a variety of partners and stakeholders; as well as facilitate group sessions AI Integration and Implementation (Nice to have): Leverage AI tools like GitHub Copilot, Google Gemini, Llama and other language models to optimize engineering analytics and workflows. Design and implement AI-driven dashboards and reporting tools for stakeholders Apply AI tools to automate repetitive tasks, analyze complex engineering datasets, and derive trends and patterns. How well support you

: Job TitleJava React Full Stack Developer Corporate TitleAssociate LocationPune, India Role Description Shared Application & Services defines the standardized use and further development of shared platforms and applications. As a result, SAS offers reusable, scalable and cost-efficient solutions for your E2E business processes. A SAS OCR Associate Engineer is responsible for developing, enhancing, modifying and/or maintaining applications and is expected to work closely with business partners in defining requirements for system applications. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your Key Responsibilities Ability to architect/design solution for a given requirement. Design and discuss your own solution for addressing user stories and tasks. Develop and unit-test, Integrate, deploy, maintain and improve software. Perform peer code review. Work within an agile methodology, participating in sprint planning, daily stand-ups, and retrospectives. Apply continuous integration best practices in general (SCM, build automation, unit testing, dependency management) Your skills and experience Bachelors Degree from an accredited college or university with a concentration in Computer Science or equivalent. More than 5 years of relevant work experience. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Front-End Development (UI) Design and create the visible components of an application that users interact with.Ensure a seamless user experience by focusing on design aesthetics, responsiveness, and usability. Tech React Back-End Development Work on the server-side components. This involves tasks such as data storage, security, and overall system performance. Tech Java, Python, Redis, Google SDK, Spring Boot, FAST API. Database Management Design, optimize, and manage databases to store and retrieve data efficiently. Tech PostgreSQL Full-Stack Architecture and Design Plan and implement scalable architecture to accommodate growing user bases and increasing data loads. Integration Integrate front-end and back-end components seamlessly to create a cohesive application. Coding and Troubleshooting Write, review, and troubleshoot code for both front-end and back-end functionalities. Bug Resolution Identify and resolve software defects to improve overall efficiency. Documentation and Communication Maintain clear and concise documentation for code, APIs, and system architecture. Effective Communication Collaborate with stakeholders, including business analysts, product managers, and other team members. Continuous Learning and Adaptability Keep up with industry trends, new technologies, and best practices. Be flexible and adapt to evolving project requirements and technologies. How well support you . . . .

: Job Title - Senior Full Stack Engineer Location - Pune, India Corporate Title Assistant Vice President Role Description We are looking for a seasoned Engineer to drive the engineering practices, transformation and modernization of applications in Corporate Bank. This role should enable in identification of impediments and support various functional engineering teams to align with the Target State engineering practices. This person is expected to influence engineering community to deliver solutions that comply with the Architecture Blueprint and with the Target State Architecture of the Bank. This person is expected to be hands on and define and drive the engineering practices & preferences, identify the areas needing modernization and engage and support them to the modernization of their tech stack e.g introduction of microservices, APIs, event driven design, cloud adoption, test automation frameworks etc. This person is expected to lead the CB tech wide engineering initiative and provide local center level of support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Promotes the target state architecture across the engineering community and all other stakeholders groups inside and outside corporate bank Contributes or performs deep-dive reviews of technical solutions and designs and produced by individual teams and advises and do handholding on their improvement and ensures compliance with strategy, architecture standards and re-use of existing assets Guides development teams towards adoption of modern design patterns and champions use of technologies to achieve highly scalable and well supported systems Designs technical solution for complex business problems Create Engineering practices guidelines, modernization plans, identification of legacy technology and path to their decommissioning and create insights for management using the data and industry available tools Identify the appropriate tools and support on engineering automation work such as test automation and CICD Your skills and experience Several years relevant experiences in software architecture, design, development, and engineering, ideally in financial services industry Strong engineering, solution and domain architecture background and up to date knowledge on software engineering topics such as microservices, streaming architectures, high-performance, horizontal scaling, API design, REST services, SOA principles, database systems, UI frameworks, enterprise integration patterns, modern SDLC practices Proven track record of designing solutions and implementing technology roadmaps both on-premises and in the clouds (GCP, AWS, Azure) Fluent in application development stack such as Java/Spring-Boot, ReactJS, Python, JavaScript/TypeScript/NodeJS, SQL/NoSQL databases such as Postgres DB/MongoDB Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery with strong interpersonal skills to manage relationships with a variety of partners and stakeholders; as well as facilitate group sessions AI Integration and Implementation (Nice to have): Leverage AI tools like GitHub Copilot, Google Gemini, Llama and other language models to optimize engineering analytics and workflows. Develop, fine-tune, and deploy AI models to analyze large datasets and generate actionable insights. Collaborate with cross functional teams to identify opportunities where AI can improve processes, productivity and outcome. Design and implement AI-driven dashboards and reporting tools for stakeholders Improve Engineering decision making through predictive analytics and advanced data modelling. Apply AI tools to automate repetitive tasks, analyze complex engineering datasets, and derive trends and patterns. How well support you

The Digital :Google Data Engineering E2 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Google Data Engineering E2 domain.

Warm Greetings From Rivera Manpower Services, Hiring: Content Moderator Location: Bangalore Shift: US Shifts (Night) Experience: Minimum 1.5 years in content moderation or review Max CTC: 6 LPA Joiners: Immediate joiners only Job Responsibilities: Review and moderate user-generated content to ensure it adheres to community guidelines and platform policies. Identify and escalate sensitive or high-risk content appropriately. Maintain high accuracy and turnaround time while processing large volumes of content. Understand and stay updated on changing guidelines and apply them consistently. Ensure timely completion of daily targets with high quality. Handle graphic, offensive, or disturbing content with professional detachment. Eligibility Criteria: Minimum 1.5 years of experience in content moderation (social media or platform-based preferred). Excellent command of written and spoken English. Comfortable working in night shifts (US hours) . Strong eye for detail and analytical skills. Must be comfortable handling sensitive or disturbing content. To Apply / Schedule Your Interview: Call or WhatsApp: 7829336034 / 7829336202/9986267393 (10 AM 6 PM)

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: App-Cloud-Google. Experience>10 YEARS.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Essential Skills : 1.5+ years of experience in a content writing or CX role within support operations or a similar domain. Exceptional communication skills both verbal and written in English. Demonstrated ability to create SOPs, process documents, and training material. Prior experience in call/email support and creating scripts for support teams. Experience managing content initiatives across multiple stakeholders and regions. Strong critical thinking, analytical, and problem-solving skills. High attention to detail and ability to quickly grasp complex workflows. Self-starter with a curious mindset and proactive communication style. Comfortable working in rotational shifts, including PST/IST schedules. Experience with partner/vendor management is a plus. Familiarity with support ecosystems is a bonus. BonusProject management experience, experience with content/UX design, familiarity with content metrics. Good to have social media customer support experience Responsibility : SOP DevelopmentCreate, maintain, and update clear and concise SOPs to guide support agents in handling a wide range of customer issues. Training EnablementPlan, develop, and execute engaging weekly/biweekly training and refresher sessions across channels. Support Content CreationDesign calling/email scripts and other customer-facing or agent-facing content that reflects empathy, clarity, and consistency. Process DesignCollaborate with cross-functional teams to map and optimize support processes and policies. CX MindsetPut yourself in the customers' shoes to ensure support content resonates and resolves with empathy and efficiency. Project LeadershipManage multiple content projects, set timelines, and ensure timely delivery while juggling priorities in a fast-paced environment. Tone & LanguageAdapt tone and writing style to suit various scenarios from internal training to customer interactions. Problem SolvingConduct deep-dive analysis to identify process/content gaps and drive corrective content initiatives. Stakeholder CollaborationWork with global support managers and cross-functional teams to ensure visibility and alignment on content and training initiatives. Operational ExecutionDefine success metrics for content projects, measure performance, and iterate for continuous improvement. Portfolio & Project ManagementEstablish and maintain content project portfolios; plan and track progress of initiatives. Tool UtilizationEfficiently work with business tools like Google Workspace, Data Studio, knowledge bases, and ticketing systems. Experience of 2-3 years into Content Writing in a BPO environment Qualitification Graduate Essential Hiring Skills : 1.5+ years of experience in a content writing or CX role within support operations or a similar domain. Exceptional communication skills both verbal and written in English. Demonstrated ability to create SOPs, process documents, and training material. Prior experience in call/email support and creating scripts for support teams. Experience managing content initiatives across multiple stakeholders and regions. Strong critical thinking, analytical, and problem-solving skills. High attention to detail and ability to quickly grasp complex workflows. Self-starter with a curious mindset and proactive communication style. Comfortable working in rotational shifts, including PST/IST schedules. Experience with partner/vendor management is a plus. Familiarity with support ecosystems is a bonus. BonusProject management experience, experience with content/UX design, familiarity with content metrics. Good to have social media customer support experience

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Google Cloud Admin. Experience5-8 Years.