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3.0 - 7.0 years
0 Lacs
karnataka
On-site
The Professional Services Business Operations Specialist plays a vital role in ensuring the smooth and efficient operation of the Services organization. In this dynamic position, you will focus on project administration, operational support, contract management, and driving process improvements. We are looking for an energetic individual who thrives in a collaborative team environment and is passionate about continuous learning and growth. You will be working in the Guidewire Bangalore office, and will report to the Professional Services Business Operations Manager. Handle and resolve internal customer requests via Salesforce cases, providing top-tier support. Efficiently prioritize and manage multiple time-sensitive cases simultaneously. Prepare, review, and approve sales and contractual documents (e.g., Statements of Work, Work Orders, Change Orders, Proposals, RFIs, and estimates) for both standard and custom deals, ensuring compliance with Guidewire's policies. Support global field consultants with invoicing and month-end billing processes. Address and resolve employee inquiries regarding resource assignments, expenses, travel policies, and other operational topics. Assist with project set-up, tracking, and maintenance within our Professional Services Automation (PSA) tool. Collaborate cross-functionally with key stakeholders (Professional Services, Finance, and Legal) to resolve or approve customer rates and billing discrepancies promptly. Create and manage customer-facing annual rate increase notifications and update internal systems with the latest rates as needed. Lead and implement process improvements to enhance organizational efficiency. Required Skills And Experience: - 3-5 years combined experience in Professional services operations or Professional Services. - Some background in invoicing, billing, and/or financial analysis. - Must be able to read and interpret contractual language with regards to project set-up details (i.e., rates, start and end dates, expense policies, etc.). - Experience with basic project management (i.e., defining goals, tracking progress, reporting status, and meeting milestones). - Experience with basic system administration tasks. - Experience with Salesforce.com desired. - Proficiency in Google GMail, Documents, and Sheets. - Excellent communication and active listening skills. Comfortable talking to internal customers via email, chat, or phone. - Ability to work both in a small team environment with shared responsibilities and independently with little or no supervision direction, while demonstrating collegiality. - Outstanding attention to detail with a strong ethic of personal responsibility. - Great problem-solving, analytical, and organizational skills. - During month-end and quarter-end periods, a flexible schedule may be necessary to provide support to customers across different time zones. About Guidewire: Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
As a Technical Editor in the Operations Department at Content Whale, you will play a crucial role in coordinating and supervising a team of freelance writers and editors. Your responsibilities will include conducting research on various topics, reviewing and editing article drafts for accuracy, clarity, and scientific rigour, ensuring all published content meets the highest standards, managing a busy workload with timely submissions, writing content pieces when required, optimizing content using SEO guidelines, and following the editorial calendar and in-house style guide. To excel in this role, we expect you to have a Bachelors/Masters degree in Engineering, Electronics, Computer Science, or a related field, along with experience in writing, content editing, and proofreading. You should have excellent command over spoken and written English, proficiency in Microsoft Office and Google Documents, clarity in thought, problem-solving attitude, and a team player mindset with leadership aspirations. Join our collaborative and flexible work culture that values teamwork, open communication, and work-life balance. Enjoy perks such as alternate Saturdays off, quarterly rewards and recognition, performance bonuses, EPF & ESI benefits, and health insurance. Be part of an agile organization that embraces change, fosters continuous improvement, and prioritizes employee well-being while driving collective success at Content Whale.,
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
noida, uttar pradesh
On-site
The role involves setting up qualified meetings through telecalling for the closers, cold calling prospective clients to broaden outreach, and developing a deep technical understanding of the products. You will engage with potential customers, address their concerns, and refer qualified leads to senior counsellors. Maintaining positive relationships with leads, increasing show-up rates in counselling sessions, and gathering feedback post-sale are essential tasks. Staying updated on market trends, collaborating with the sales team on growth strategies, and utilizing CRM for lead tracking and pipeline management are key responsibilities. Achieving monthly targets and identifying growth opportunities are crucial for success. The ideal candidate should have a minimum of 60% aggregate in academics, possess excellent verbal communication skills in English, and excel in negotiation and objection handling. The ability to work both independently and collaboratively, maintain a client-oriented approach, and proficiency in Microsoft Office/Google Documents are required for this role.,
Posted 1 month ago
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