Posted:1 month ago|
Platform:
Work from Office
Full Time
Looking for talented "Google Cloud Technical Solutions Engineer, for Serverless Products" in Hyderabad/Coimbatore
As the Google Cloud Support Specialist - Platform, you will provide outstanding technical support. This support will be mainly focused on troubleshooting Google Cloud Platform related issues in the customer environment. The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information to provide an outstanding solution for Google Cloud Platform clients.
As a Technical Solutions Engineer, you will play a critical role in supporting our customers who utilize our Google Serverless Products like Cloud run, Cloud build, Cloud Functions, App engine and many more. You will be responsible for troubleshooting and resolving complex technical issues, providing guidance on best practices, and ensuring a seamless customer experience.
Response, diagnosis, resolution and tracking by email and chat of customer support queries. Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Assist and respond to consults from other Technical Support Representatives through existing systems and tools.
Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report. Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
Reactively (e.g. as a result of a query) file issue reports to Google engineers, collaborate with Google engineers to diagnose customer issues, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally.
Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
Minimum of Associate level Cloud Certification , and Cloud Architect Certification is preferrable.
4+ Years of Hands-on experience with Google Cloud Platform
GCP Serverless Products to have Knowledge:
Cloud Run,App Engine,Cloud Functions,Cloud Functions for Firebase
Secure Source Manager,Serverless VPC Connector
Cloud Scheduler,Cloud Quotas API,Cloud Tasks,Workflows,,Eventarc
Cognizant
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