We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Mumbai. The position will report directly to the Store Manager. MISSION The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed. ESSENTIAL DUTIES AND RESPONSABILITIES Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards; Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly; Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling; Ensure that the team proactively manage clienteling activities in coordination with CRM department; Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements; Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales; Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills; Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity; Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential; Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place; Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.); Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware. KEY REQUIREMENTS Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. Sales background: previous experience preferably in retail sector in similar role Strong communication skills, with the ability to listen actively and engage thoughtfully A problem solver who can identify issues, evaluate solutions, and make informed decisions A team player who values collaboration and can work towards common goals Effective time management, prioritizing tasks efficiently Location: Mumbai We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. Show more Show less
We are looking for a passionate talent to build our customer experience The candidate will join the store team located in Bangalore The position will report directly to the Store Manager MISSION The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed ESSENTIAL DUTIES AND RESPONSABILITIES Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPIs and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards; Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly; Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling; Ensure that the team proactively manage clienteling activities in coordination with CRM department; Acting as a brand ambassador, conveys the brands vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements; Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales; Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills; Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity; Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential; Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place; Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc-); Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware KEY REQUIREMENTS Fluency in English Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce Sales background: previous experience preferably in retail sector in similar role Strong communication skills, with the ability to listen actively and engage thoughtfully A problem solver who can identify issues, evaluate solutions, and make informed decisions A team player who values collaboration and can work towards common goals Effective time management, prioritizing tasks efficiently Location: Bangalore We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives Because people are at the heart of everything we do Show more Show less
We are seeking a dedicated individual to enhance our customer experience in the luxury retail industry. As a Sales Assistant (Style Maker), your mission is to introduce clients to our Golden world, showcasing the Brand's heritage and values. Your role involves creating personalized Golden total looks for clients, capturing their dreams, and reflecting their unique personalities. By providing exceptional service and fostering enduring relationships, you will play a pivotal role in ensuring high levels of client satisfaction. Your essential duties and responsibilities include assisting customers in expressing their personality through their ideal dream looks, thereby contributing to the store's business objectives and overall success. Engaging actively in the sales process, you will offer comprehensive product insights, recommend additional items, and implement up-selling and cross-selling strategies. By cultivating positive customer relationships and embracing omnichannel practices, you will ensure that clients feel valued in the Golden Family. Additionally, you will be responsible for enhancing the overall store presentation by maintaining appropriate visual displays and ensuring that products align with the brand's image and standards. You will also assist with store operational procedures, including inventory management, compliance with GDPR and health & safety standards, and utilizing IT and digital tools effectively to enhance business processes and customer engagement. Key requirements for this role include fluency in English, with knowledge of additional languages considered a plus, reflecting our commitment to diversity and inclusivity. A minimum of 1-3 years of relevant experience in luxury retail, self-motivation, positive attitude, and professional selling techniques are essential. Strong presentation, interpersonal, and communication skills, along with the ability to monitor industry trends and understand the local market, are also key. Flexibility to adapt to evolving business needs and a strong team player mentality are crucial for success in this role. Location: Mumbai We are an equal opportunity employer and believe in the uniqueness of individuals. We welcome applications from candidates of diverse backgrounds, experiences, and perspectives as we value the contribution of every individual to our organization. Join us in putting people at the heart of everything we do.,
Description We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Mumbai, India. The position will report directly to the Retail Area Manager. MISSION The Store Manager plays a pivotal role in achieving commercial objectives and enhancing brand awareness and desirability. Being responsible for the management and development of the team, the Store Manager is a reliable, empowering, supportive leader and an effective communicator. The Store Manager is an innovative business owner, focused in leading the team by encouraging the company founding values (familiality, positivity, respect, success, quality) and inspiring everyone to become a dreamer while delivering an elevated customer experience. Essential Duties And Responsibilities Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager; Guide the team to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standards and the brand’s strategy; Make sure the store staff always implements the best-selling ceremony including up-selling and cross-selling and guide the team to introduce all co-creation services as a key element of the Client Experience; Enhance customer satisfaction and ensure that strong customer relationships are built, through constant follow up with the team, by listening to client feedback, ensuring customer satisfaction, and building personalized experiences; Build relationships with our local community and act as a Brand Ambassador aimed to enlarge the network to acquire new customers and consolidate loyal customers. Drive database development, and ensure that clients are properly registered on the Golden App for effective customer segmentation and profiling; Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Monitoring of the most relevant industry and market trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales; Convey the brand’s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements; Ensure the right store merchandising assortment in terms of product offer according to the market and clients’ needs providing prompt feedback to Area Management and Buying Team; Is responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards to boost sales; Attract, manage, develop, inspire, motivate, and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development; Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them; Support and inspire the new staff throughout the onboarding experience; Ensure the staff grooming and uniform respect the Brand guidelines; Oversee staffing for all open positions, working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential; Manage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, always granting a positive work environment; Supervise and coordinate all store activities to ensure the smooth execution of operational and stock management tasks, as well as the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place; Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared. Key Requirements Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. Sales background: previous experience preferably in retail sector in similar role Strong communication skills, with the ability to listen actively and engage thoughtfully A problem solver who can identify issues, evaluate solutions, and make informed decisions A team player who values collaboration and can work towards common goals Effective time management, prioritizing tasks efficiently Location: Mumbai We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
DESCRIPTION We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Mumbai, India. The position will report directly to the Retail Area Manager. MISSION The Store Manager plays a pivotal role in achieving commercial objectives and enhancing brand awareness and desirability. Being responsible for the management and development of the team, the Store Manager is a reliable, empowering, supportive leader and an effective communicator. The Store Manager is an innovative business owner, focused in leading the team by encouraging the company founding values (familiality, positivity, respect, success, quality) and inspiring everyone to become a dreamer while delivering an elevated customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager; Guide the team to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standards and the brand s strategy; Make sure the store staff always implements the best-selling ceremony including up-selling and cross-selling and guide the team to introduce all co-creation services as a key element of the Client Experience; Enhance customer satisfaction and ensure that strong customer relationships are built, through constant follow up with the team, by listening to client feedback, ensuring customer satisfaction, and building personalized experiences; Build relationships with our local community and act as a Brand Ambassador aimed to enlarge the network to acquire new customers and consolidate loyal customers. Drive database development, and ensure that clients are properly registered on the Golden App for effective customer segmentation and profiling; Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Monitoring of the most relevant industry and market trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales; Convey the brand s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements; Ensure the right store merchandising assortment in terms of product offer according to the market and clients needs providing prompt feedback to Area Management and Buying Team; Is responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brands image and standards to boost sales; Attract, manage, develop, inspire, motivate, and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development; Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them; Support and inspire the new staff throughout the onboarding experience; Ensure the staff grooming and uniform respect the Brand guidelines; Oversee staffing for all open positions, working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential; Manage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, always granting a positive work environment; Supervise and coordinate all store activities to ensure the smooth execution of operational and stock management tasks, as well as the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place; Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared. KEY REQUIREMENTS Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce . Sales background: previous experience preferably in retail sector in similar role Strong communication skills, with the ability to listen actively and engage thoughtfully A problem solver who can identify issues, evaluate solutions, and make informed decisions A team player who values collaboration and can work towards common goals Effective time management, prioritizing tasks efficiently Location: Mumbai We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Bangalore. The position will report directly to the Store Manager. MISSION The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards; Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly; Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling; Ensure that the team proactively manage clienteling activities in coordination with CRM department; Acting as a brand ambassador, conveys the brand s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements; Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brands image and standards to boost sales; Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills; Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity; Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential; Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place; Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.); Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware. KEY REQUIREMENTS Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. Sales background: previous experience preferably in retail sector in similar role Strong communication skills, with the ability to listen actively and engage thoughtfully A problem solver who can identify issues, evaluate solutions, and make informed decisions A team player who values collaboration and can work towards common goals Effective time management, prioritizing tasks efficiently