Refund & Reconciliation Executive in Pune Arcatron Mobility Private Limited

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Key Responsibilities Maintain and update the refund requests data received from the customer service team. Verify and ensure accuracy and completeness of refund details before initiating refunds via Shopify, Clickpost, Gokwik, and COD platforms. Communicate promptly with the customer success team regarding any unprocessed refunds, providing clear reasons. Ensure all refunds are processed within defined daily timelines. Assist in the reconciliation and reporting of refund activities on a weekly basis. Prepare credit notes for processed refunds and map them accurately with corresponding bank entries. Collaborate with cross-functional teams to ensure smooth operations and timely resolution of d...

Posted 3 days ago

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Customer Support Team Lead (D2C Experience) Divine Hindu

3.0 - 6.0 years

0 Lacs

gurugram, haryana, india

On-site

Company: Divine Hindu Lifestyle Pvt Ltd Location: Sector 27, Gurugram (near Sikanderpur Metro) Working Days: Monday Saturday Timings: 9:00 AM 6:30 PM (Work from Office) About Divine Hindu Divine Hindu is Indias fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers across India with a commitment to trust, quality, and seamless service. Role Overview We are looking for a Customer Support Team Lead who can manage a small team and ensure exceptional customer experience while maintaining service accuracy. The ideal candidate will have hands-on experience with Shopify + Unicommerce (Uniware), along with stron...

Posted 5 days ago

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