Location: RA Puram, Chennai Working Days: 6 days - Mon to Sat Timing: 10:30am to 7:30pm Join Our Team as a CRM Executive: Are you a dynamic and results-oriented professional with a passion for building meaningful customer relationships? At GameNation, we are looking for a Customer Relationship Executive to drive our outbound sales efforts and connect with our growing gaming community. If you excel at understanding customer needs, fostering engagement, and closing deals, we want you on our team! Your Mission is to be: Roles & Responsibilities ● Proactive Sales Outreach: Conduct outbound calls to prospective and existing customers to understand their needs, promote products, and convert leads into loyal customers. Generate interest in GameNation’s offerings and ensure customers are informed about new updates, features, and services. ● Customer Engagement: Build strong relationships with customers by actively listening to their feedback, addressing concerns, and providing tailored solutions. Act as the primary point of contact for customers, ensuring a seamless experience throughout their journey with GameNation. ● Lead Conversion & Follow-Up: Identify potential sales opportunities, nurture leads, and drive conversions. Follow up on inquiries and leads in a timely and professional manner to achieve individual and team sales targets ● Make Customer Connections: Engage directly with customers through outbound calls to gather insights, resolve issues, and ensure a seamless customer journey. Your proactive approach will enhance relationships and improve customer loyalty. ● Data Management: Maintain accurate records of customer interactions and sales activities in CRM tools. Analyse customer data and feedback to identify trends and recommend improvements to the sales approach. ● Continuous Learning: Stay updated on GameNation’s products, services, and industry trends to provide informed recommendations to customers. Participate in training sessions to enhance sales skills and product knowledge. You’re probably a match if you have: Required Qualifications ● Experience: At least 2 years of experience in sales support or a related field. ● Bilingual Advantage: Fluency in English and Hindi is a must. Your communication skills will help bridge any gaps and connect with a diverse audience. ● Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) is essential. You’re comfortable using technology to drive results.

Position Overview: Are you a tech enthusiast with a passion for gaming? Join our team as a Gaming Console Technician and dive into the world of gaming technology! In this role, you’ll be at the forefront of testing, repairing, and maintaining gaming consoles and accessories. If you’re excited about working with cutting-edge tech and ensuring gamers have the best experience possible, this is your chance to make an impact! Your Mission is to be: Roles & Responsibilities Console Care Specialist: Test and service gaming consoles and controllers (PS4, PS5) with precision. Repair or replace damaged parts using hand tools and high-tech instruments to get devices back in top shape. Quality Guardian: Perform quality testing on all products and ensure they meet our high standards. You'll be responsible for verifying that repaired devices function perfectly before they reach our customers. Tech Trendsetter: Stay ahead of the curve by keeping up with the latest mobile technology trends and innovations. Your knowledge will help us stay competitive and provide the best service. Record Keeper: Maintain accurate records of all repairs and manage inventory of parts. Your attention to detail will ensure everything is tracked and accounted for. Issue Resolver: Identify and escalate priority issues to the relevant departments for fast resolution, ensuring smooth operations and happy customers. Compliance Champion: Adhere to company policies and procedures to maintain a high standard of service and operational excellence. What You Bring to the Game: Required Qualifications Experience: At least 1 year of experience as a mobile technician or in a similar role, ideally within the gaming or tech industry. Gaming Passion: A strong love for gaming with in-depth knowledge of various gaming consoles and accessories. Communication Skills: Good communication skills to interact effectively with team members and customers. Technical Proficiency: Ability to diagnose and repair hardware and software issues with expertise. Proficient in using diagnostic tools and equipment. Problem-Solving Skills: Excellent problem-solving abilities and a keen eye for detail to tackle technical challenges. Flexibility: Willingness to work general shifts from 11:00 am to 8:00 pm, 6 days a week, ensuring full coverage and support.