Job
Description
Role Overview: As a Service Delivery Manager in the Cyber Security Team at EY, you will have the opportunity to lead the delivery and maintenance of Cyber managed services, utilizing advanced technical capabilities. Your role will involve establishing and maintaining client relationships, identifying business opportunities, ensuring client service quality, and contributing to the development of relevant standards for overall practice. You will also play a key part in developing new methodologies and internal initiatives, while fostering a positive learning culture within the team. Key Responsibilities: - Lead the delivery and maintenance of Cyber managed services for shared pool projects or dedicated large engagements - Provide Governance support and accountability for Operations, delivery, and maintenance of tools and processes - Actively establish, maintain, and strengthen client relationships - Identify potential business opportunities within existing engagements - Manage accounts and relationships on a day-to-day basis - Explore new business opportunities for the firm - Develop recent methodologies and internal initiatives - Create a positive learning culture by coaching, counselling, and developing junior team members - Confirm work quality meets EY's standards by reviewing work provided by junior members - Provide guidance, share knowledge, and participate in performing procedures focusing on complex issues - Create plans and strategies to accomplish engagement objectives - Maintain relationships with client management and manage service expectations - Use industry expertise to identify technological developments and evaluate impacts on clients - Demonstrate project management skills, inspire teamwork, and enhance deliverables with current technology - Assess what EY can deliver to serve clients and create innovative insights - Facilitate knowledge sharing with key client personnel and contribute to EY thought leadership - Plan and schedule client engagements - Determine and deploy the right team with adequate skill sets for engagements - Review status updates and prepare management presentations - Drive performance management for self and team - Manage the performance of direct reports and participate in people initiatives Qualification Required: - B. Tech./ B.E./BCA/MCA/MSc/BSc/MBA/PGDM/ Ph. D. with sound technical skills - Approximately 15-20 years of Project Management experience - Strong command of verbal and written English language - Additional professional qualifications such as PRINCE2 or PMP are desirable - Experience in delivering Cyber solutions and managing client requirements - Strong stakeholder management experience - Project management experience in a cyber security environment Additional Company Details: EY exists to build a better working world, providing long-term value for clients, people, and society while building trust in the capital markets. With diverse teams across over 150 countries, EY offers trust through assurance and helps clients grow, transform, and operate in various sectors. EY teams across assurance, consulting, law, strategy, tax, and transactions aim to find innovative solutions for complex global issues. Role Overview: As a Service Delivery Manager in the Cyber Security Team at EY, you will have the opportunity to lead the delivery and maintenance of Cyber managed services, utilizing advanced technical capabilities. Your role will involve establishing and maintaining client relationships, identifying business opportunities, ensuring client service quality, and contributing to the development of relevant standards for overall practice. You will also play a key part in developing new methodologies and internal initiatives, while fostering a positive learning culture within the team. Key Responsibilities: - Lead the delivery and maintenance of Cyber managed services for shared pool projects or dedicated large engagements - Provide Governance support and accountability for Operations, delivery, and maintenance of tools and processes - Actively establish, maintain, and strengthen client relationships - Identify potential business opportunities within existing engagements - Manage accounts and relationships on a day-to-day basis - Explore new business opportunities for the firm - Develop recent methodologies and internal initiatives - Create a positive learning culture by coaching, counselling, and developing junior team members - Confirm work quality meets EY's standards by reviewing work provided by junior members - Provide guidance, share knowledge, and participate in performing procedures focusing on complex issues - Create plans and strategies to accomplish engagement objectives - Maintain relationships with client management and manage service expectations - Use industry expertise to identify technological developments and evaluate impacts on clients - Demonstrate project management skills, inspire teamwork, and enhance deliverables with current technology -
