GMS - Senior - SailPoint IIQ

As an IAM Administrator at EY, you will be responsible for providing support and enhancements for the engagement while maintaining high standards of quality deliverables and adhering to stated SLAs. Your key requirements and responsibilities will include: - Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN) - Providing Level 2 and Level 3 support for the system within agreed service levels - Implementing and managing the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area - 3 to 4 years of experience in support, customization, configuration, and deployment of any Identity Management and Governance products - Supporting IGA tool integration with critical applications and infrastructure - Assisting stakeholder teams as required and coordinating with the product engineering team - Resolving technical issues through debugging, research, and investigation - Understanding of IGA concepts such as User Lifecycle Management, Provisioning, and Reconciliation, Auditing, Reporting, and user activity Monitoring, Access Certification, SOD - Strong communication skills, both verbal and written - Ability to thrive in a fast-paced, high-energy environment - Ability to work independently, adapt quickly, and maintain a positive attitude - Troubleshooting and maintaining user onboarding workflows and role provisioning - Ability to perform Root Cause Analysis and suggest solutions to avoid errors - Supporting onboarding of application and platform users - Monitoring IAM platform components and resources - Providing IAM support to end users - Working on day-to-day health checks, incident support, e-mail support, tool upgrades, monitoring of systems, reporting the status, and collaborating with Development and QA teams - Being a good team player and working in a competitive environment - Experience in Application Onboarding, IGA integrations, connectors, custom integrations, application patterns, with strong technical acumen - Performing systems analysis and tuning to ensure optimal infrastructure response Qualifications: - Education: Bachelor's Degree required Skills Expertise: - Good soft skills including verbal & written communication and technical document writing - Prior experience working in remote teams on a global scale - Customer orientation skills - Scripting knowledge Work Requirements: - Willingness to travel as required - Willingness to be an on-call support engineer and work occasional overtime as required - Willingness to work in shifts as required At EY, the focus is on building a better working world by creating long-term value for clients, people, and society, and building trust in the capital markets. Through diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across various domains.,