NOC Manager / Head of Network Operations Wits Innovation Lab

5.0 - 8.0 years

10 - 15 Lacs

mohali

Work from Office

Key Responsibilities 1. NOC Setup & Strategy : Lead the establishment of the NOC facility, including infrastructure, tools deployment, and process framework 2. Team Building: Recruit, train, and manage a team of 10-20+ NOC engineers across all tiers 3. Process Development: Design and implement ITIL-aligned SOPs for incident, problem, and change management 4. SLA Management: Ensure all client SLAs are met; conduct regular performance reviews and reporting 5. Client Relations: Act as primary escalation point for major incidents; participate in client reviews 6. Shift Management: Oversee 24x7 operations, manage shift rotations, and ensure adequate coverage 7. Tool Administration: Oversee monito...

Posted 1 week ago

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NOC Manager Wits Innovation Lab

8.0 - 12.0 years

0 Lacs

mohali, punjab, india

On-site

Position Summary:- The NOC Manager is responsible for establishing, building, and leading WitsLab's Network Operations Center from the ground up. This is a critical leadership role that requires both technical expertise and strong people management skills. The ideal candidate will have experience setting up NOC operations and will be instrumental in defining processes, hiring the team, and ensuring SLA compliance for Kelly Telecom's clients. Key Responsibilities:- NOC Setup & Strategy: Lead the establishment of the NOC facility, including infrastructure, tools deployment, and process framework Team Building: Recruit, train, and manage a team of 10-20+ NOC engineers across all tiers Process D...

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ANALISTA DE SUPORTE COMPUTACIONAL PLENO G4F

3.0 - 5.0 years

0 Lacs

india

On-site

Vaga: Analista Computacional Pleno (Foco em Processos) Estamos buscando um Analista Computacional Pleno para atuar diretamente no levantamento, organizao e estruturao de processos, com nfase na criao e atualizao do Catlogo de Servios. Responsabilidades: Mapear e documentar processos internos das reas de TI e negcio. Levantar informaes junto aos times envolvidos para criao e manuteno do Catlogo de Servios. Analisar fluxos existentes, identificando melhorias, gaps e oportunidades de otimizao. Apoiar a padronizao de procedimentos e boas prticas dentro da estrutura de servios. Trabalhar em conjunto com a equipe de Qualidade, tcnicas e de atendimento para garantir clareza e alinhamento dos proces...

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Lead - Command Center/NOC & IT Service Desk (Sr. Manager) Airtel International

8.0 - 12.0 years

25 - 37 Lacs

noida

Work from Office

What will you do? Command Center/NOC lead will be responsible for: People Management: Manage & lead the team of Internal & Partner NOC/Command Center resources in 24*7 environment. Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on rotational shift duties for ensuring the whole NOC shift works in an efficient and effective manner. Ensure continuous monitoring of servers, networks, applications, and other IT systems using monitoring tools to detect anomalies, performance issues, and potential outages. Act as the first line of defence for NOC team by identifying, analysing, and escalating alerts and critical inci...

Posted 2 months ago

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