"Dedicated and detail-oriented E-commerce Executive with hands-on experience in managing operations on platforms like JioMart, Myntra, Amazon, and Flipkart. Skilled in product listing, catalog management, inventory tracking, order processing, and customer coordination. Proficient in using seller dashboards, handling returns, and optimizing listings to drive sales. Eager to contribute to business growth through efficient e-commerce operations and data-driven decision making."
Conceptualization and Design: Brainstorming and Conceptualizing: Generating creative ideas and developing visual concepts based on client briefs and project objectives. Sketching and Rough Drafts: Creating preliminary drafts and exploring different design approaches. Developing Designs: Using design software (like Adobe Creative Suite) to create layouts, logos, graphics, and other visual elements. Choosing Typography and Colors: Selecting appropriate fonts and color schemes to enhance the visual appeal and communicate the desired message. Adapting Designs: Modifying visuals to suit specific formats, such as websites, print materials, or social media platforms. Collaboration and Communication: Collaborating with Clients and Teams: Working with clients, marketing teams, copywriters, and other stakeholders to understand design needs and ensure alignment. Presenting and Incorporating Feedback: Presenting design concepts and incorporating feedback from clients and team members to refine designs. Maintaining Brand Guidelines: Ensuring that all designs adhere to established brand guidelines and maintain visual consistency. Technical and Practical Skills: Proficiency in Design Software: Utilizing design software like Photoshop, Illustrator, InDesign, and other relevant tools. Understanding of Design Principles: Applying knowledge of visual hierarchy, typography, color theory, and other design principles. Meeting Deadlines and Project Constraints: Managing time effectively to deliver high-quality designs within deadlines and project constraints. Staying Updated on Design Trends: Keeping up with industry trends and integrating innovative ideas into projects.
Core Responsibilities: Answering Inquiries: Responding to customer questions about products, services, or company policies via phone, email, chat, or in-person. Processing Orders: Taking orders, processing payments, and ensuring accurate fulfillment. Handling Complaints: Addressing customer complaints professionally and promptly, finding solutions to resolve issues. Providing Product Information: Offering accurate and helpful information about products and services. Collecting Customer Feedback: Gathering customer feedback to improve products, services, and the overall customer experience. Additional Responsibilities: Maintaining Customer Records: Keeping accurate records of customer interactions and transactions. Collaborating with Other Departments: Working with other departments to resolve complex issues and ensure a seamless customer experience. Staying Updated on Company Policies and Product Knowledge: Staying informed about company policies and procedures, as well as product knowledge. Following Up with Customers: Following up with customers to ensure satisfaction and resolve any outstanding issues. Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products and services to customers
Developing and executing e-commerce strategies to drive online sales and improve customer experience. Conducting market research and analysis to identify trends, opportunities, and competitive activity. Analyzing sales data and customer behavior to identify areas for improvement and growth. Developing and implementing promotional campaigns to increase sales and customer engagement. Staying up-to-date with industry trends and best practices.
Listing & Catalog Management: Create, update, and optimize product listings and catalogs on Amazon, Flipkart, and Myntra to improve search rankings and sales. Sales & Promotion: Develop and implement pricing strategies, promotions, and sponsored product campaigns to drive sales and revenue. Order & Inventory Management: Oversee daily operations, including order processing, tracking shipments, and coordinating with warehouse teams for accurate and timely inventory updates and fulfillment. Customer Service: Provide customer support, respond to inquiries, and ensure a positive customer experience to maintain high satisfaction levels. Performance Analysis: Analyze sales metrics, customer behavior, and market trends to identify opportunities for improvement and make data-driven decisions. Marketplace Operations: Secure the "Buy Box" on marketplaces and manage aspects like chargebacks and fees to enhance profitability. Coordination: Liaise with marketing, design, and sales teams to create engaging content and execute promotional strategies. Required Skills E-commerce Platform Knowledge: Proficiency in navigating and utilizing the features of marketplaces like Amazon, Flipkart, and Myntra. Analytical Skills: Ability to analyze sales data, key performance indicators (KPIs), and market trends to guide strategy. Communication Skills: Effective communication to coordinate with internal teams and provide excellent customer service. Organizational Skills: Strong organizational skills for managing daily operations, including orders, inventory, and product listings. Adaptability: The ability to understand market shifts and adapt strategies accordingly.