Global Technical Expert, Database Platforms, Technology

Job Description

Build and deploy Database Platforms and solutions around them to support technology-enabled business strategies and operations anywhere and anytime while constantly increasing agility and scalability. Drive and support applications during the mass adoption of automation technologies and support them in their journey to an increasingly automated state. Job Description Major Accountabilities (Describe the main results of the job to be achieved) Build and Deploy Database Platforms. Effective delivery and service operations of Database Platforms. Ensure best-in-class support for Database Platform technologies across the company not only in the IT infrastructure area, but also providing services and solutions to all application teams onboarding and leveraging these technologies. Follow established standardized design and development processes to enable cost effective delivery. Over-see the operational health, management, security, lifecycle, and reliability. Responsible for the 24x7 operational oversight and direction to both external technical and engineering teams. Support and ensure compliance to defined IT Governance controls, standards, and practices. Competencies (Describe the knowledge, skills and behaviours needed) IT Infrastructure Management IT Service Management Practices (ITIL Foundation Certification) Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement) Customer and service first attitude Documented experience working across IT Teams Customer and service first attitude Key Performance Indicators (Indicate key facts and figures) Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY Services are managed within SLA/OLA KPIs Learning Agility, Ability to evaluate and launch new services & capabilities Productivity gains and defect reduction through continuous improvement Process and compliance setup is applied and adhered Skills Desired Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management