Global Skin Care

Location: Global Skin Care, Murugankurichi, Tirunelveli Job Type: Full-time (Monday to Saturday) Experience: 1–3 years front desk; digital EMR/CRM experience required Role Summary Own the digital front desk : capture data in EMR/CRM, coordinate patients across consults/procedures, and keep wait times low while communicating proactively on WhatsApp/SMS. Tech Stack (you’ll use daily) EMR/Clinic Software: patient registration, appointments, invoices, consents, file upload (photos/pdfs). CRM/Leads: log enquiries, source tags, follow-ups, remarketing lists. Token/Queue Manager: generate tokens, reorder priority (emergencies, procedures), display wait time. Communication: WhatsApp Web templates, SMS reminders, click-to-call. Productivity: Google Sheets (trackers), Drive (documents), email calendar. Key Responsibilities 1) Data Entry & EMR Accuracy Register every patient in EMR with verified mobile/email; Attach doctor’s notes, consents, images to the correct visit; maintain naming conventions. Update master lists (packages, prices visible to front desk as read-only, if applicable). 2) Queue & Token Management Create tokens from appointment list/walk-ins; triage by visit type (first visit, review, procedure, laser). Live monitor doctor/therapist room status; resequence to minimize idle time. Display and announce wait-time estimates Document no-shows/cancellations with reason codes; auto-schedule follow-up calls. 3) Digital Communication & Confirmations Use pre-approved WhatsApp templates : confirmation, directions, prep instructions, after-care PDFs. Send digital receipts/after-care; share review link; log all outbound in CRM. 4) Reporting & Handoffs End-of-day exports: appointments vs show-ups , source-wise enquiries, pending follow-ups. Handoff to billing with token ID ; no cash handling Must-Have Qualifications Proven use of any clinic EMR + CRM/lead tracker . Fast, accurate typing and form-filling; comfort with scanners, webcams, and PDF tools. Clear Tamil + basic English; crisp phone/WhatsApp etiquette. Process discipline; privacy-first handling of patient data. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹19,908.12 per month Language: English (Preferred) Work Location: In person