IT Service Desk Analyst I Arrow Components

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an IT Service Desk Analyst at Arrow Electronics, you will be at the forefront of customer support, assisting in resolving technical issues encountered by end users and connecting them with more advanced IT support as necessary. Your primary responsibilities will include managing simple hardware, software, or network problems as a Tier 1 Service Desk Analyst. The majority of your day will be spent providing remote support through various channels such as over-the-phone, screen sharing, live chat, and email. To excel in this role, you should have a minimum of 3 years of experience in a global service delivery team and possess a solid understanding of IT service standards like customer satis...

Posted 4 months ago

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IT Service Desk Analyst I Arrow Electronics

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an IT Service Desk Analyst I at Arrow Electronics, your main responsibility will be to provide frontline customer support by resolving technical issues encountered by end users or referring them to higher-level IT support when necessary. You will primarily handle simple hardware, software, or network issues as a Tier 1 Service Desk Analyst, engaging in remote support through various channels such as over-the-phone assistance, screen sharing, live chat, and email support. To excel in this role, you should have a minimum of 3 years of experience in a global service delivery team and possess a strong understanding of IT service norms like customer satisfaction metrics and call closure standa...

Posted 5 months ago

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Service Desk Analyst Arrow Electronics

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an IT Service Desk Analyst I at Arrow Electronics, you will be at the forefront of customer support, assisting end users in resolving technical issues they encounter or directing them to more specialized IT support when necessary. Your role will involve handling initial inquiries and managing relatively straightforward hardware, software, or network problems as a Tier 1 Service Desk Analyst. The majority of your day will be dedicated to providing remote support through various channels such as over-the-phone assistance, screen sharing, live chat support, and email support. You will be expected to draw upon your minimum of 3 years of experience in a global service delivery team, demonstrat...

Posted 5 months ago

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