Global Scape Admin

Job Description

Responsibilities Administer Electronic File Transfer Program using GlobalScape Maintain compliance to avoid risks of outages or compromised data Communicate ideas and information effectively via oral and written communication to diverse audiences Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP Create PowerShell Scripts for file transfers and utilities Resolve technical problems effectively and efficiently working with internal functional and software development teams, and external vendors to identify root causes and solutions Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades Contribute to the creation of Support Design Specification and Support Supplement Documents Provide ad-hoc reporting as required by the business Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures Lead or assist with day-to-day service delivery issues and processes as required Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create/document operations procedures Minimum Qualifications BE/B Tech/MCA Excellent written and verbal communication skills Mandatory Qualifications GlobalScape Administration GlobalScape File transfer tool working knowledge INC Management, Problem Management and other ITIL processes