TOP MNC Hiring - International Voice Process(Insurance) Navayuga Consultancy

1 - 4 years

3 - 4 Lacs

Kolkata, Gandhinagar

Work from Office

Handle inbound and outbound calls for international customers Provide assistance related to insurance policies, claims, billing, coverage, and renewals. Maintain accurate and up-to-date records of customer interactions in CRM systems. Ensure adherence to compliance and regulatory guidelines related to the insurance industry. Escalate unresolved issues to appropriate departments as per process guidelines. Familiarity with insurance terms, claim cycles, and policy types (life, health, P&C, etc.). Ability to multitask, prioritize, and manage time effectively. Good analytical and problem-solving abilities.

Posted 2 months ago

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TOP MNC Hiring - International Voice Process Navayuga Consultancy

1 - 4 years

3 - 4 Lacs

Chennai

Work from Office

Handle inbound/outbound calls for international customers. Provide product/service information and resolve customer issues efficiently. Follow communication procedures, guidelines, and policies. Identify and escalate priority issues to the appropriate team. Maintain call logs and update customer records accurately in CRM systems. Meet performance targets including quality, customer satisfaction, and response time. Prior experience handling US/UK/AUS customers. 1+years of experience in an international call center/BPO. Ability to work in night shifts or rotational shifts. Good interpersonal and problem-solving skills.

Posted 2 months ago

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TOP MNC Hiring - International Voice Navayuga Consultancy

1 - 4 years

3 - 4 Lacs

Gandhinagar, Chennai

Work from Office

Posted 2 months ago

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