585 Global Operations Jobs - Page 24

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. For more than 11 years, Amazon Web Services ( AWS ) has been the world s most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world including the fastest-growing startups, largest enterprises, and leading government agencies to power their infrastructure. Support Engineering provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Senior Workforce Analyst. In this role, you will be responsible for building relationships with a site s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports 160+ services 24/7 within Support Engineer fields within AWS. You will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer. Key job responsibilities -Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan -Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence -Delivers skilling plans by site that are needed to ensure service coverage -Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations -Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan -Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions -Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage -Delivers site and profile level holiday scheduling plans -Acts as link between Global Biz Ops and the business to continually provide feedback on how to align our planning process to reality A day in the life The WFA (Workforce Analyst) is the primary point of contact on WFM policies and processes for SE Domains and Sites. WFAs are also responsible for establishing, tracking and reporting path to green metrics when there are misses in: FRSL, Availability, Shrinkage, AFC, DRE and other areas that impact our ability to service AWS customers. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - Bachelors degree with 5+ years of defining and implementing process improvement initiatives using data and metrics experience - 5+ years of WFM experience working cross functionally with tech and non-tech teams - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 5+ years of WFM Experience, supporting cross site teams - 5+ years of driving end to end delivery, and communicating results to senior leadership experience - 5+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/525A0F18BD/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Position Title: Manager IT Services Job Overview: We are seeking an experienced Manager to oversee IT End User Services, Network Operations Center (L1 and L2), System Administration (L1 and L2), and the Service Desk teams. The role involves managing IT support operations to ensure high availability, security, and performance of IT services. The ideal candidate will have strong leadership skills, technical understanding of Networks and Systems, and the ability to deliver exceptional customer service. Key Responsibilities : 1. Leadership & Team Management: Lead, mentor, and manage IT support teams. Drive resolution of issues/incidents within SLAs. Conduct performance reviews and support professional growth. Foster a collaborative and customer-centric culture. Oversee staffing requirements and recruit right candidates. Ensure effective communication with business owners and IT groups. 2. Network Administration: Monitor and manage Network incidents for multiple Datacenters and branches. Handle network outages and escalations. Optimize NOC processes and tools. Maintain documentation of network configurations and policies. Generate reports on network performance and incident resolutions. Manage relationships with Telco vendors. 3. System Administration: Oversee management and maintenance of IT systems and infrastructure. Ensure security, reliability, and performance of systems. Conduct routine maintenance, upgrades, and troubleshooting. Collaborate with IT Engineering team for technological improvements. 4. Service Desk & End User Support: Oversee IT service desk operations ensuring requests and incidents are handled efficiently. Optimize service desk workflows and enhance user experience. Establish KPIs for service desk performance. Ensure high-quality end-user support for hardware, software, networking, and access issues. Develop IT support policies and procedures for end-user services. 5. Strategic Planning: Develop strategies for IT support services focusing on continuous improvement and cost optimization. Assess current IT infrastructure and support processes for automation and modernization opportunities. 6. Reporting & Continuous Improvement: Define and track KPIs for IT service delivery. Provide regular reporting to senior management on team performance and incident trends. Drive initiatives for improving efficiency, user satisfaction, and IT service quality. Stay updated on industry trends and emerging technologies. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus. Experience: 15+ years in IT support, system administration, or service desk roles with 5-8 years in managerial capacity. Proven experience in managing IT teams, System and Network administration, Service desk, and End-user support. Experience in IT infrastructure management, including On-prem DataCenter, Networks, Servers, and Cloud services. Experience managing IT Global Command Center, Network Operation Center, and Service desk operations. Technical Skills: Proficiency in managing DataCenter Infrastructure, Compute, Storage, Hyperconvergence Environment, LAN, WAN, and Cloud environments (AWS, Azure, OCI, GCP). Experience with IT service management tools (e.g., ServiceNow, Jira). Strong understanding of ITIL processes and best practices. Knowledge of endpoint management, security tools, backup and disaster recovery, and system monitoring. Automation knowledge and experience is an added advantage. Soft Skills: Exceptional leadership and team management skills. Strong communication skills. Analytical and problem-solving mindset. Strong organizational skills with the ability to manage multiple priorities and projects.

Job Purpose The Head of Global R2R Operations is responsible for the overall R2R ownership and service delivery across the SSC, combining key aspects of SSC operational leadership with global process ownership. This role sets the strategic direction and vision for end-to-end R2R processes while managing and collaborating with cross-functional teams. This role will lead at the senior leadership level, influencing upstream processes and driving a culture of continuous improvement and sharing of leading practices. About Group Finance In joining RWSs Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide. Its a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. Job Overview Key Responsibilities R2R Ownership & Service Delivery: Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC. Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations. Ensure robust internal controls and compliance within the R2R function. Develop, obtain corporate approval and maintain all related policies, process documentation and training materials Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency Manage R2R systems and process interfaces with external and/or internal partners Strategic Direction & Process Vision: Define, communicate, and embed a clear R2R process vision and roadmap. Establish strategic initiatives to standardise and continuously improve R2R processes. Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives. Cross-Functional Collaboration: Engage with senior leadership and stakeholders across the business to drive process improvements. Act as a key influencer to effect change in upstream processes and support integrated business strategies. Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards. People Management: Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability. Foster a high-performance culture that supports career development, mentorship, and continuous learning. Drive cross-functional collaboration and ensure alignment between various R2R stakeholders. Sharing Leading Practices: Champion leading practices within the R2R function, sharing innovative approaches across the organisation. Represent R2R interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams. Skills & Experience Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment Expert knowledge and functional experience in R2R processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps. Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives. Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes. Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls. Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization. Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas. Deep understanding of R2R operations, with a strong focus on continuous improvement, standardisation, and operational efficiency. Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations. Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance. Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level. Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement. Ability to travel when necessary Life at RWS At RWS, were here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and well Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Role & responsibilities Work across multiple Salesforce clouds, including Sales, Service, Marketing, CPQ, B2B Commerce and Field Service Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes Work in an Agile/SAFe team environment Utilize your knowledge of computer systems, cybersecurity, data analytics, programming language, and networking to creatively solve technical problems Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide global user support Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities Collaborate with team members using strong written and verbal communication skills Identify and suggest possible improvements on procedures Preferred candidate profile Minimum 3-year degree in Computer Science or Information Technology with a 60% and above, or a 4-year degree in engineering/technology 24-year experience in the relevant field Experience as a Salesforce Developer or Administrator Knowledge and experience of software development processes and best practices (Agile or Scrum) A proactive attitude to platform enhancements and desire to implement best practice solutions Strong problem-solving and strong written and communication skills Strong service mind-set Strong attention to details Salesforce certifications and Trailhead learnings are preferred

Team Management Manages, recruits, retains and coaches the team to ensure optimal performance Manages team activities including results, costs, methods, and staffing Develops and motivates team members Audits & Certifications Coordinates site level compliance audits (internal and external) Acts as SPOC for Compliance Center of Excellence (COE) for audit activities Manages and follows-up of audit findings Identifies processes to be audited based on a set criteria and controls Reports any findings to management and relevant stakeholders Manages rollout of new certifications and sustenance of existing certifications within the sites in scope Management Systems Ensures local procedures are developed to comply with local legislative and Equinix requirements Ensures all required compliance records are maintained in local/global repositories; this includes records relevant to Operations compliance (QISBC and EHS) Creates global/regional policies and processes relevant to the compliance subject assigned Program Management Produces compliance reports for local management, including key performance indicators and metrics as required with assistance from senior team members Analyzes corrective and preventative actions to identify systemic issues/root causes/delays in completion and recommend broader preventive actions Identifies and participates in process improvement initiatives and compliance projects for the site/country in collaboration with regional and/or global stakeholders Forecasts and tracks budget for assigned scope of work Training Develops and implements training plans for standards, regulatory and reporting requirements (i.e., environmental compliance, global security management) Works with local, regional and global management to assess needs for new training or re-training efforts Participates in creating relevant compliance training content 1st Line Responsibilities Manages site level audit findings by providing SME guidance on compliance related questions Acts as SPOC for site level compliance related customer or any third party audits Performs site level audit evidence reviews including making sure the sites in scope are prepared for any upcoming audits Creates and identifies changes to any local site level management system assets by raising a document change request, as per input from site personnel Provides input and hosts site level Management Review meetings Helps budget for any site level compliance needs/requirements Ensures site level compliance with new and existing local/federal/regulatory requirements and follow up on any actions Conducts site inspections with focus on requirements from local/regional/federal and Equinix requirements Assists Data Center Managers in the implementation of site level compliance policies and processes as per global requirements 2nd Line Responsibilities Manages compliance through 1st line of defense actions with Local / Regional / Global Ops and cross-functional teams Assures global operations compliance team follows regulatory / compliance standards and company guidelines and requirements, include communication to the external stakeholders Assures team stays current on standards, fielding their requests for training and other newsfeed resources Analyzes and investigates Regional/Global level incidents and advices on remedial action Provides RFI/RFP support for compliance related topics and 2nd level support for customer audits. Participates in external audits as an SME Plans and directs internal audits Supports and advises 1st Line of Defense on Management Reviews Compliance Implementation/Consulting Manages compliance budgets for site(s) in scope Manages Data Center Business Continuity Exercise program ensuring all required drills are planned, tracked, conducted, and documented by site Ops per global policy Qualifications 7+ years of experience in relevant field of compliance preferred Bachelors Degree in a related subject preferred QISBC or EHS certification preferred, qualified lead auditor/implementer in at least one standard preferred

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for customers Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Sumit Roy srozb@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for customers Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Saikiran Mayekar [C] sma2h@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Position Overview: We are looking for a motivated and knowledgeable Subject Matter Expert (SME) to join our team. In this role, you will serve as a key resource for both internal teams and customers, helping to drive efficiencies and improve the quality of service in our Call Center. You will collaborate with different operational and training teams, ensuring smooth and effective service delivery while enhancing customer experiences. Key Responsibilities: Mandatory- Voice insurance experience in insurance field. Lead by Example: Act as a role model for the team by demonstrating strong work ethic, professionalism, and customer focus. Escalated Issues: Provide expert assistance in resolving escalated or supervisor-level calls, ensuring customer concerns are addressed in a timely and professional manner. Project Representation: Represent the Call Center on cross-functional projects, initiatives, or testing as needed to improve team and service performance. Training and Development: Assist in the creation, distribution, and implementation of training materials that enhance team capabilities and knowledge. Product Expertise: Demonstrate solid understanding of telecommunications, products, and related functionalities to provide accurate, high-quality support. Support for Customer Service Team: Respond to questions and provide guidance to customer service specialists, including managing help hotline inquiries. Training and Mentorship: Offer training to team members and guide them through the process of case research, issue resolution, and customer interaction. Policy Interpretation: Interpret a variety of policies, rules, and regulations, applying them to customer inquiries and service requests. Handle Complex Inquiries: Manage and respond to a high volume of complex inquiries from both internal and external customers, maintaining professionalism and customer focus. Education and Experience : Education: A 4-year bachelor s degree is preferred. Experience: Experience: 0-3 years of experience in US Insurance is preferred. Equivalent combinations of education and experience may also be considered. Supervisory Responsibilities: This role does not have supervisory duties. Voice Profile: Our ideal candidate is someone who thrives in dynamic, fast-paced environments and approaches challenges with a problem-solving mindset. You re the type of person who steps up to help others, whether by answering complex inquiries or providing support to your team. Communication is key - you can break down complex topics clearly and professionally, and you re adept at training others in a way that makes even the most difficult concepts accessible. You value collaboration, share knowledge generously, and are always striving for excellence in customer care. Primary Skills Call Center, Call Center Operations, Customer Experience Management, Customer Inquiries, Customer Service, Insurance, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Vehicle Insurance, Voice Support Shift Time Recruiter Info Shital Balaji Holambe sbaqr@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

The role has been created to support the global metals & minerals operations teams. Candidate will be responsible for several standard operational and reporting tasks intrinsically linked to the execution of purchase and sales refined metals & minerals contracts. Candidate must be focused, organized and detail oriented. Good communications skill at all levels is fundamental Advanced Data Analyst (70% ) Develop reports & statistical data to support process assessments and performance measurements through data mining Monitor the key business metrics and create monthly report out dashboards for management to measure effectiveness of internal operational controls Timely and accurate report out as per agreed frequency (daily, weekly, fortnightly, monthly) - Coordinating monthly stock reconciliation and reporting Organizing stock inspections (appointments, updating inspection spread sheets, paying inspection invoices) Run internal controls in a timely fashion (accrual reports, HC filing, Assay finalization, Exception report etc.) Identify actionable insights that directly address operations team’s challenges / opportunities Determine opportunities to improve and automate processes and functions Operational (30%) Executing the tasks in the system based on standard operating process and/or instructions from operators in a timely and accurate manner Ensuring that the turnaround time for document presentation and task deadlines is maintained. Preparation of insurance certificates based on inputs from operations Issue timely & accurate sales invoices based on request from operations Follow ups with warehouses/counterparties for required documentation Knowledge, Skills and Abilities Young professional or fresh graduate in business / commerce with an accurate working style and process driven approach IT skills: Extremely good with MS Office Suite specially Excel, Word, PowerPoint & Outlook. Should have hands on experience of leveraging MS Excel for data gathering & reporting using advanced MS Excel skills (Macros, VBAs, Integrating Excel with other tools etc.) Ability to analyse large datasets An analytical mind and inclination for problem-solving Fluent in English (written and verbal) Quick learner and comfortable operating in a fast paced environment Good communication skills Structured and organized Good attention to detail Ability to be flexible and work to deadlines and under pressure Team player Driven and self-motivated Department Our global operations teams are based in Geneva, Athens, Montevideo, Shanghai & Houston. Reporting Structure Reporting directly to Manager Operations in Mumbai