581 Global Operations Jobs - Page 23

Provides direct people leadership, motivation, and support to positively influence the accomplishment of goals, maximize growth and improve business performance for the organization. Demonstrates intermediate knowledge for managing all facets of assigned team and handles the achievement of department / enterprise goals and objectives, programs, policies, and procedures in a business area gained through experience and training. Manages larger work groups, multiple processes and/or more complex processes requiring broad knowledge of operational areas and the ability to collaborate across divisions. Key Responsibilities Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met Leads projects of moderate complexity that require the coordination of multiple resources Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. Makes recommendations for process improvements and cost saving opportunities Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others Establish/communicate job performance standards and work procedures Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results. Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training. Interview applicants and recommend hire. Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

The ENT Reporting and Delivery Consultant I ensures accuracy, completeness and consistently of results on financial reports. This role also utilizes data, technology, relationships and team members to perform appropriate validation of reports, recommend consolidation or elimination of reports with duplicate data and identify potential process improvements. Key Responsibilities Inspire trust and confidence in clients through strategic and diplomatic handling of relationships Provide accurate and timely reports to allow business partners to improve performance Use data, technology, business knowledge and statistics to build automation to streamline quality controls utilizing broad policies and professional standards Perform post-implementation validation (e.g., accuracy, timeliness, etc.) by validating balancing controls, reviewing content, structure and troubleshooting Identify and incorporate the additional information as needed to understand the impact of alternatives, support business objectives and improve programs Initially set up and design quality assurance controls during the report build phase as well as in existing reports that lack these controls Primary Skills Power BI, Advanced Excel, Macro Development Experience 2 -6 years of experience (Preferred) Education Any Graduates Primary Skills Microsoft Excel, Microsoft Excel Dashboards, Microsoft Power Business Intelligence (BI)

This job is responsible for revieiwng property damage from WindHail and defined peril types basis imaged and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the pre-filler is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. This would require the resource to have a good understanding of the construction types of the homes and the material (s) used in the exterior and interior of the home & surrounding dwellings Key Responsibilities: basis the peril type being worked, Identify the damage type depicted within the package received (Wind Hail/Water/PD) Review virtual images and documentation received from vendor/insured and create outline of damage Accurately identify the size of the damage area / extent of the damage for the home/dwelling along with the material(s) damaged Able to differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and material(s) from the images/content shared Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review Maybe required to look at contents and bills relative to the damage Ensure the accuracy of the estimate s pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing Return packages for additional information in case of insufficient data Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Job Responsibilities : Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Primary Requirement: Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees Willingness to work in a dynamic 24/7 environment Ability to prioritize, multitask and work independently Problem solving skills and the desire to help customer Strong time management skills

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Exp- 8+Yrs Skill- US litigation, US Legal, Para legal, Team Lead Shift- US Shift, Hybrid Location- Bangalore Emails/phone calls Examplescontact clients on new suits, confirm with clients for arbitrations/trials; schedule initial expert depositions; follow up with opposing counsel for discovery responses, authorizations, etc; follow up with courts/judges for entered orders Tasks Prep new suits Draft documents for e-filing (pleadings, motions, orders, etc), then e-file, and update expense spreadsheet Answer discovery Order and follow up on Compex records Send files for medical/bill reviews Other misc occasional tasks: Send/receive misc documents with opposing counsels via Sharefile Docket court dates Draft expert disclosures Prep arbitration packets Prep for trial (subpoenas, jury instructions, motions in limine, etc) Legal research Other misc responsibilities ranging from weekly to very occasionally: Backup admins for all calendar/scheduling when they are out of office Handle subsequent referrals Run monthly office reports (Data audit, Trial/arbitration appointment, etc) Office point person roles (Tech SME, Compex, Expert review vendors, Court filing, Notary, etc) Office odds and ends (printer maintenance, ordering equipment/supplies, etc) Office training for incoming paralegals and admins Office trainings as needed (Counsellink, Nuance, Teams, Teamconnect, OneDrive, etc) Office improvement teams as needed (Uniform Answer, Rule 11, etc) Special projects (AI projects, Paperless project, TC Contact Card cleanup project, Agile teams, ERD Pilot, etc) "¢ This job has supervisory duties. Primary Skills Call Center Management, Coaching, Customer Experience Management, Law, Litigation, Performance Management (PM), Relationship Building, Team Management Shift Time Recruiter Info Hiral Rughani [C] hrugj@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Position Overview: We are looking for a motivated and knowledgeable Subject Matter Expert (SME) to join our team. In this role, you will serve as a key resource for both internal teams and customers, helping to drive efficiencies and improve the quality of service in our Call Center. You will collaborate with different operational and training teams, ensuring smooth and effective service delivery while enhancing customer experiences. Key Responsibilities: Mandatory- Voice insurance experience in insurance field. Lead by ExampleAct as a role model for the team by demonstrating strong work ethic, professionalism, and customer focus. Escalated IssuesProvide expert assistance in resolving escalated or supervisor-level calls, ensuring customer concerns are addressed in a timely and professional manner. Project RepresentationRepresent the Call Center on cross-functional projects, initiatives, or testing as needed to improve team and service performance. Training and DevelopmentAssist in the creation, distribution, and implementation of training materials that enhance team capabilities and knowledge. Product ExpertiseDemonstrate solid understanding of telecommunications, products, and related functionalities to provide accurate, high-quality support. Support for Customer Service TeamRespond to questions and provide guidance to customer service specialists, including managing help hotline inquiries. Training and MentorshipOffer training to team members and guide them through the process of case research, issue resolution, and customer interaction. Policy InterpretationInterpret a variety of policies, rules, and regulations, applying them to customer inquiries and service requests. Handle Complex InquiriesManage and respond to a high volume of complex inquiries from both internal and external customers, maintaining professionalism and customer focus. Education and Experience : EducationA 4-year bachelors degree is preferred. ExperienceExperience0-3 years of experience in US Insurance is preferred. Equivalent combinations of education and experience may also be considered. Supervisory ResponsibilitiesThis role does not have supervisory duties. Voice Profile: Our ideal candidate is someone who thrives in dynamic, fast-paced environments and approaches challenges with a problem-solving mindset. Youre the type of person who steps up to help others, whether by answering complex inquiries or providing support to your team. Communication is key "“ you can break down complex topics clearly and professionally, and youre adept at training others in a way that makes even the most difficult concepts accessible. You value collaboration, share knowledge generously, and are always striving for excellence in customer care. Primary Skills Call Center, Call Center Operations, Customer Experience Management, Customer Inquiries, Customer Service, Insurance, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Vehicle Insurance, Voice Support Shift Time Recruiter Info Shital Balaji Holambe sbaqr@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities "¢ Prepares, reviews, reconciles, and/or approves supplements "¢ Prepares damage estimates for moderately complex claims and locates parts "¢ Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss "¢ Documents a claim file with notes, evaluations, and decision-making process "¢ Summarizes documents and enters into claim system notes "¢ Negotiates and settles moderately complex claims in accordance with business unit best practices "¢ Initiates system generated checks and pays appropriate parties "¢ Evaluates diminished value in a moderately complex claim "¢ Determines valuation of salvage "¢ Conditions vehicles and prepares report for customers Education "¢ 4 year Bachelors Degree (Preferred) Experience "¢ 0-2 years experience (Preferred) Supervisory Responsibilities "¢ This job does not have supervisory duties. Education & Experience (in lieu) "¢ In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Sumit Roy srozb@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role A day in the life of an Auto Adjuster: "¢ Communicate empathetically with customers (Email/Phone/Virtually) and help them through their claim process in a fast, fair and easy manner "¢ Efficiently write or review accurate estimates and supplements based on photos, with opportunity to learn and leverage video inspection skills, Condition vehicles and prepare reports for customers to settle total loss claims, Review and negotiate subrogation demands with Third Party Carriers "¢ Perform parts searches"¢ Review, reconcile, and negotiate (Phone/Virtually) with, repair facilities, customers and claimants" "¢ Work in multiple workstreams (Quick Foto Claims, Waivers, Virtual Assist, Tech Reviews, Total loss)" "¢ Flexibility to work independently as part of a virtual team. Required to travel to local office periodically"¢ The ability to work independently starting your day from home"¢ In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings. Job Qualifications Youre a great match for this role if you have: "¢ You are a High School Diploma/BE/BTech (Automobile/Mechanical) Courses"¢ You have 12 months or more of Auto Estimating / Body Shop / Insurance Experience "¢ You have prior experience using auto estimating programs such asCCC One, Audatex, or Mitchell" "¢ You enjoy the ability to work independently starting your day from home"¢ View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions "¢ Value providing an effortless customer service experience "¢ Are organized and able to multi-task in a fast-paced environment "¢ Are known for clear and professional communication "“ both written and verbal Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Recruiter Info Sumit Roy srozb@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities "¢ Prepares, reviews, reconciles, and/or approves supplements "¢ Prepares damage estimates for moderately complex claims and locates parts "¢ Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss "¢ Documents a claim file with notes, evaluations, and decision-making process "¢ Summarizes documents and enters into claim system notes "¢ Negotiates and settles moderately complex claims in accordance with business unit best practices "¢ Initiates system generated checks and pays appropriate parties "¢ Evaluates diminished value in a moderately complex claim "¢ Determines valuation of salvage "¢ Conditions vehicles and prepares report for customers Education "¢ 4 year Bachelors Degree (Preferred) Experience "¢ 0-2 years experience (Preferred) Supervisory Responsibilities "¢ This job does not have supervisory duties. Education & Experience (in lieu) "¢ In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Sidhant Kashyap skavz@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role The Accounting Sr Consultant performs complex activities related to special accounting projects, preparation of financial reports/models and analysis of financial/accounting data. Key Responsibilities "¢ Uses advanced accounting principles and understands the concepts, rules and terminology to the science of accounting "¢ Breaks down complex information in a systematic and communicable manner "¢ Identifies, develops and applies ideas and approaches to complicated issues, solving problems and accomplishing goals "¢ Reviews and analyzes ambiguous problems and complicated Accounting/Financial/technical information issues "¢ Applies strong understanding of industry practices and integrates accounting knowledge with business goals and strategy "¢ Plans, implements and manages moderately-scaled projects Education "¢ 4 year Bachelors Degree (Preferred) Experience "¢ 3 or more years of experience (Preferred) Supervisory Responsibilities "¢ This job does not have supervisory duties. Education & Experience (in lieu) "¢ In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Accounting, Corporate Accounting, Customer Centricity, Digital Literacy, Financial Accounting, Financial Analysis, Financial Statement Analysis, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Diksha Prasad dprbd@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.® The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Radancy, we develop products and solutions that transform the way millions of people find work. We are pushing the recruitment industry s technological boundaries and looking for curious minds to join our diverse team. Our expanding engineering hub in Bangalore is a critical part of our global operations, driving innovation and excellence in talent acquisition technologies. We are seeking an experienced Software Development Manager to lead our engineering operations in Bangalore, India, with a focus on hiring, managing, and developing top engineering talent to support our mission. Responsibilities : Lead Recruitment and Talent Acquisition : Drive the hiring process for engineering roles in Bangalore, developing strategies to attract and retain exceptional talent in a competitive market. Manage Engineering Teams : Oversee and mentor engineering teams, fostering a culture of innovation, collaboration, and continuous improvement while ensuring effective team structures. Hands-on Development : Work as part of Agile team developing and releasing roadmap requirements. You will have hands on experience of developing software using C# / .Net Core. Oversee Onboarding : Manage the onboarding process for new hires, ensuring seamless integration into the team and alignment with Radancy s values and goals. Enhance Operational Efficiency : Implement and refine engineering processes and best practices to boost productivity, streamline workflows, and ensure teams have the tools and resources they need. Collaborate Globally : Work closely with distributed teams, including Product, Engineering, and Operations, to align engineering efforts with company objectives and facilitate cross-team communication. Report and Communicate : Provide regular updates to senior management on team performance, operational status, and key milestones, while adapting to global time zones as needed. Qualifications: Bachelor s degree in Engineering, Computer Science, or a related field (or equivalent experience in a technical environment). Minimum of 5 years of experience in engineering management or operations, ideally within a software development setting. Proven expertise in C#/.Net Core , MVC, SQL Server, MongoDB. Proven track record of hiring and managing engineering teams, with success in building high-performing, collaborative groups. Strong understanding of software development methodologies (e.g., Agile) and experience implementing operational best practices. Exceptional leadership and interpersonal skills, with the ability to motivate, mentor, retain, and develop team members. Experience and flexibility to work with distributed teams across diverse cultures and time zones. Excellent organizational and problem-solving abilities, with a knack for managing multiple priorities under pressure. Flexibility to adapt to varying work schedules, including potential coordination with global teams in regions like Europe and North America. Join the global leader in talent acquisition technologies that s committed to finding new ways to leverage software, strategy, and creativity to enhance our clients employer brands across every connection point. We re looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. If you re an experienced Engineering Operations Manager with a passion for building great teams and driving operational excellence, we want to hear from you. Work Location and Interview Process: Hybrid Work Model : This is a hybrid position, requiring you to work in the Bengaluru office 3 times per week. Interview Process : As part of the interview process, candidates will be required to complete and pass a technical coding assessment to demonstrate proficiency in key development skills. Company Values: At Radancy, we are dedicated to the core values that guide our work and culture: Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what s new and next while valuing every voice on our team. Together, we re shaping the future and leading the industry forward. Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people s lives and inspires our team to advance technology with purpose. Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support. Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities. Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs. Best Places to Work Best Company Leadership Best Companies for Ability to Telecommute Best Company Work-Life Balance Best Companies to Work For Best Company New York Best Companies Sense of Belonging Best Companies Work for As Rated by the Women Who Work There Join a culture of innovation and collaboration that s driving an industry. 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About the position: The Turnaround Cost, Planning, and Scheduling SME is part of the Turnaround and Maintenance Organization within the Chevron ENGINE Center and leads the development of cost standards and the deployment of cost, planning and scheduling standards, instructions, and tools for turnarounds across Chevron. This role enables sites to achieve competitive turnaround performance by managing costs and minimizing loss profit/production through the consistent use of the Turnaround process (IMPACT) cost and schedule standards. Key Responsibilities: Conducts cost and schedule assurance reviews for major turnarounds. Consults with Projects to ensure alignment with cost, planning and scheduling practices. Works with the ENGINE Turnarounds Digital Tools SME to influence development and deployment of scalable digital solutions. Collaborate with global peers. Owns cost standards for turnarounds. Utilizes execution outcome successes and opportunities to improve Turnaround cost standards and best practices for all Turnaround event costs created for the enterprise. Owns adherence to Turnaround planning and scheduling standards and drives others to follow them consistently, reusing tested / repeatable schedules/templates across the enterprise. Performs scheduling functional capability assessments. Works with ENGINE Turnaround Teams to identify gaps and actions to improve organizational improvement. Delivers training on Turnaround cost, planning and scheduling standards to estimators, planners and schedulers, at the ENGINE. Works with US Enterprise Turnarounds Team Cost and Scheduling SME to develop and improve training materials and concepts to advance overall schedule use and cost predictability throughout the life of the Turnaround event. Performs cost and schedule assurance assessments and reports for major turnarounds. Works with US Enterprise Turnarounds Team and IMPACT Business Improvement Network (BIN) leader to ensure that BIN objectives and tactical plan milestones are met. Works with ENGINE Turnaround Digital SME to influence the development of technologies that improve cost, planning and scheduling efficiency, accuracy, and visibility. Sets clear expectations and aligns teams on shared goals and outcomes. Communicates transparently. Demonstrated ability to convey messages via oral and written communications. Partners and builds relationships with schedulers, planners, and leaders at the ENGINE and facilities. Ability to mentor schedulers, planners and estimators at the ENGINE to enhance their skill and competency. Fosters positive relationships and ensures inclusive treatment of others. Promotes and demonstrates healthy debate with a continuous improvement mindset. Required Qualifications: Degree in relevant Engineering or Maintenace Discipline Familiarity in supporting Operations within the Oil and Gas facilities Experience in mentoring, coaching, and training Preferred Qualifications: 10 years proven experience in Oil and Gas industry Knowledge or experience with Primavera, Salesforce, PowerBi Knowledge of refinery and LNG process technologies will be highly regarded Turnaround execution experience providing technical and turnaround planning, scheduling, and cost estimating support to plant turnaround teams in a complex oil and gas operating environment, preferred. Turnaround field experience in pre planning phases and during execution are highly preferred. Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. Chevron participates in E-Verify in certain locations as required by law. Bengaluru, Karnataka Privacy and Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. Please access the Global Application Statements , select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use

About the position: The Safety Specialist Technical projects is responsible for ensuring compliance with Health, Safety, and Environment (HSE) regulations, company procedures and standards, conducting hazard analyses, and providing transactional HSE support and guidance to the Technical Projects team, including the delivery of all HSE management system deliverables and resourcing requirements within cross-functional teams. This position will primarily support technical projects in Phase 1 through Phase 5. This position will report to the Workforce Safety Team Lead within the HSE function of the Chevron ENGINE in Bengaluru, India. Key Responsibilities: Provide day-to-day support to the Technical Project team, including coordination and facilitation of risk assessments (HAZIDs) and/or support the development of ALARP statements and Key Decision Sheets. Ensure that all technical project activities comply with HSE related regulatory requirements, company procedures and standards, and other applicable safety regulations. Stay updated on changes in safety standards and implement necessary updates to company procedures. Develop, update, and communicate significant injury and fatality prevention programs specific to technical projects crews and contractors. Utilize IT tools for analysis of data and trends to identify hazards, root causes, and areas of improvement to provide actionable insights to enhance workplace safety. Perform hazard analyses for technical projects activities, identifying potential hazards and recommending control measures to mitigate risks. Review safety training requirements for technical projects staff and execution contractors, ensuring all personnel are trained/qualified for the activity and are informed about proper safety procedures, personal protective equipment (PPE) use, and emergency protocols. Support incident investigation and reporting of any incidents, accidents, or near-misses related to technical projects activities, identify root causes, and assist in the development and implementation of corrective actions. Manage and ensure the proper usage of the permit-to-work system, especially for high-risk technical projects tasks such as isolation of hazardous energy, confined space entry, lockout/tagout (LOTO), and hot work. Collaborate with the emergency response team to develop and update emergency procedures relevant to technical projects activities, ensuring the team is prepared for potential incidents. Ensure that all external contractors performing technical projects work comply with the company s safety policies and procedures, through routine audit of training and competency records and, for execution contractors an audit of a sample of eCoW records. Maintain detailed safety records, including training logs, inspection reports, incident reports, and corrective actions in the correct system of record. (e.g., MyPass, Impact, etc.) Identify opportunities to improve technical projects safety processes, reduce workplace hazards, and promote a proactive safety culture. Required Qualifications: Bachelor s degree in Occupational Health and Safety, Industrial Hygiene, Engineering, or a related field. Experience in safety management, preferably in technical projects or industrial environments. In-depth knowledge of regulatory regulations, particularly related to technical projects activities, including safety in design, isolation of hazardous energy, hot work, confined space entry, and hazard communication. Experience conducting safety risk analysis, safety training and implementing safety management systems. Strong analytical skills with the ability to identify and mitigate risks. Excellent communication skills and the ability to collaborate with cross-functional teams. Proficiency in Microsoft Office Suite and safety management software. Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. Chevron participates in E-Verify in certain locations as required by law. Bengaluru, Karnataka Privacy and Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. Please access the Global Application Statements , select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use

Provides technical guidance on a wide range of personnel safety issues including the identification of risks, safeguards, and associated assurance activities. Manages the execution of all facets of Control of Work, including Managing Safe Work (MSW), Contractor Health Environment and Safety Management (CHESM), Motor Vehicle Safety (MVS), and other workforce safety programs. Provides workforce safety guidance and support to operations. Teams with technical safety specialists to develop Safety in Design for new and modified facilities. About the position: The Safety Specialist Maintenance is responsible for ensuring that work planning for maintenance activities builds in compliance with Health, Safety, and Environment (HSE) regulations, Control of Work standards and includes identification of HSE safeguards. This role is required to understand and align with the Front-End Loading and Planning to Execution models, to provide early HSE input during long range and detailed planning phases of maintenance activities. The role will work within cross functional teams within ENGINE and with business unit personnel. This position will report to the Workforce Safety Team Lead within the HSE function of the Chevron ENGINE in Bengaluru, India. Key responsibilities: Ensure that all maintenance activities comply with HSE related regulatory requirements, company standards and procedures, and other applicable safety regulations. Stay updated on changes in safety standards and implement necessary updates to maintenance work planning practices. Provide HSE input into maintenance work packs. Develop, update, and communicate safety and health aspects and safeguards specific to each workpack to maintenance crews and contractors. Utilize IT tools for analysis of safety and health data associated with maintenance activities and trends to identify hazards, root causes, and areas of improvement to provide actionable insights to enhance workplace safety. Facilitate hazard analyses (HAZIDs) for maintenance activities as required, identifying potential hazards and collaborating with stakeholders to recommend control measures to mitigate risks. Support efforts to prevent incidents with a focus on eliminating significant incidents and fatalities through providing guidance to field HSE, V&V Coaches and contractor crews on implementation and execution of safeguards for maintenance scopes. Develop safety training and/or communication briefings for maintenance staff and contractors, ensuring all employees are informed about proper safety procedures, personal protective equipment (PPE) use, and emergency protocols relevant to each scope of work. Support incident investigation and reporting of any incidents, or near-misses related to maintenance activities, identify root causes, and assist in the development and implementation of corrective actions. Schedule and conduct audits of the permit-to-work (electronic Control of Work) system after work completion, especially for high-risk maintenance tasks such as confined space entry, lockout/tagout (LOTO), and hot work, and identify trends. In conjunction with the Maintenance Planners, perform post job debriefs. Collaborate with the emergency response team to develop and update emergency procedures relevant to maintenance activities, ensuring the team is prepared for potential incidents. Ensure that contractor work crews performing maintenance work comply with the company s safety policies and procedures, by routine audit of contractor training records (MyPass), COEM field feedback data, COEM assurance data and eCoW completion records. Maintain detailed safety records, including training logs, inspection reports, incident reports, and corrective actions in the correct System of record (e.g., eCOEM, II&R etc.). Identify opportunities to improve maintenance safety processes, reduce workplace hazards, and promote a proactive safety culture. In conjunction with the Data Reporting team, develop routine presentations for asset leadership on maintenance activity HSE performance. Required Qualifications: Bachelor s degree in Occupational Health and Safety, Industrial Hygiene, Engineering, or a related field Experience in safety management, preferably in maintenance or industrial environments In-depth knowledge of Human and Organizational Performance principles and their application in an industrial environment In-depth knowledge of regulatory regulations, particularly related to maintenance activities, including isolation of hazardous energy, hot work, confined space entry, and hazard communication Experience conducting safety training and implementing safety management systems Qualifications and/or experience in safety management system auditing Strong analytical skills with the ability to identify and mitigate risks Excellent communication skills and the ability to collaborate with cross-functional teams Proficiency in Microsoft Office Suite and safety management software Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. Chevron participates in E-Verify in certain locations as required by law. Bengaluru, Karnataka Privacy and Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. Please access the Global Application Statements , select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use

The individual would work with worldwide refineries while based in Gurgaon. This is a data scientist role in which the person will provide online technical support (troubleshooting) to global refineries, with shift times determined by the refinery's location. It could be the early morning, late night, day, or evening shift. (Rotational shift). For Female Only 7 am - 3 pm and 9 am 5 pm shift Role & responsibilities Be agile, innovative, and customer-focused. Review operations with customers and assist with defining and quantifying customer benefits Monitoring different UOP technologies process and identifying areas for improvement/optimization and assets requiring enhanced focus. Provide readily available technical solutions/ work to get the solution to our customers. Initial triage of technical issues with the escalation process to TS. Proactively communicate insights from trends, establish patterns, diagnostic investigations, and solutions to prevent future issues. Ensure upkeep of all solutions by troubleshooting the PM/PTA/PRA/POA/Benchmarking /Future Solutions on time to ensure high on-screen availability of the running solutions Apply data mining to handle unstructured data to derive technical insights. Perform descriptive and inferential statistics to summarize datasets. Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions Analysis of large amounts of historical data, determining suitability for modeling, data clean-up and filtering, pattern identification, and variable creation, applying automated predictive analytics. The focus is to support products, systems, and solutions through designing and developing pipelines. Work with the team to innovate - next-generation BIG DATA monitoring tools (Analytics using exception-based /Artificial Intelligence/Machine Learning) and build an operation dashboard for the GSC's sustainability & efficient operation. Align with the Intention of the LST Business and ensure collective commitment to the GSC's Key results. Part of 24* 7 Operation of GSCCC Digital Insight Working in a 24*7 Shift is an integral part of this role. Work with GSCCC Operation leader closely to make GSC a Center of Excellence Preferred candidate profile BS degree in Chemical Engineering. 3-9 Years of experience in chemical plant operation . Add on advantage experience Data Science, Data Analytics Must - Oil and Gas, refinery, Petrochemical industry . Excellent verbal, written, and interpersonal communication. Knowledge of Data Science Open Source is added plus. Proficiency in computer applications with an emphasis on Data Analytics & Data Science is desirable. This role may require global customer-facing and internal/external travel, up to 10% of the time. Flent in English communication.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Data Analytics Manager is responsible for influencing business strategy through data and analytics. The position is also responsible for anticipating change to introduce and lead innovative data and analytics solutions. Key Responsibilities Develops and manages the implementation of innovate data and analytics solutions to support business unit objectives Communicates and presents project information to project team and updates to senior leadership Anticipates challenges with data and analytics and develops proactive solutions Manages and leads data and analytics of critical importance Utilizes data and analytics expertise to coach and develop a team of less experienced analysts Influences strategy through data and analytics Provides data and analytics expertise to support and collaborate across business units Education 4 year Bachelors Degree (Preferred) Experience 7 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Business Analysis, Business Case Analyses, Business Strategies, Data Analytics, Strategic Management

Should be a graduate or diploma holder in Science, Engineering, Humanities and Commerce Should not be self-employed Should not be enrolled under other government-funded programs Should not be practicing professionally at the time of application Should not be registered on EPF/ ESIC Portal Apprentices who enroll should have their Aadhaar seeded with their personal mobile number and personal email address. This is a mandate. Key Responsibilities Work closely with internal teams (portfolio managers, analysts, traders) and external partners (custodians, counterparties & brokers) to ensure seamless communication and resolution of operational issues . Support the end-to-end trade lifecycle for a wide range of products, including equity, fixed income, ETD, OTC derivatives, and foreign exchange, ensuring accurate and timely processing of trade settlements, confirmations, and settlements. Manage commission recapture processes, ensuring all opportunities are identified and implemented to improve operational efficiency and cost savings. Ensure compliance with relevant regulations such as MIFID II and CSDR. Monitor and implement processes to meet regulatory requirements for trade reporting, settlement discipline, and collateral management. Ensure Day-to-day operational responsibilities are managed, coordinated, and delivered to the core business clients. Effectively and collaboratively identify, escalate, mitigate, and resolve operational risk. Evaluate and improve existing operational processes and maintaining up-to-date procedures to reduce risk, increase efficiency, and support regulatory requirements and business initiatives. Display exemplary conduct and live by our organizations Code of Conduct. Candidate Requirements Bachelors degree in finance, economics, or business administration. Strong individual contributor and team player in a fast-paced environment, with the ability to prioritize and complete multiple assignments under short deadlines. Ability to identify potential issues, promote efficient resolution, set and pursue goals, and demonstrate a commitment to organizational success. Excellent communication skills, understanding how to tailor communication style to the situation at hand. Strong computer skills, including advanced proficiency with Excel

As a Global Operations Specialist within our dynamic and fast-paced team, you will play a crucial role in providing comprehensive support in the day-to-day Operations for FX Products. This role offers the opportunity to leverage your FX trade life cycle knowledge and strong interpersonal skills to build business relationships and contribute to our teams success. We value your ability to multitask in a fast-paced environment, your strong analytical and problem-solving skills, and your commitment to continuous improvement. Job Responsibilities Provide comprehensive support in FX Products operations. Utilize FX trade life cycle knowledge in operations. Draft long form confirmations for various product types. Liaise with Legal for template queries and understand ISDA/EMTA. Perform economic affirmations, netting, and chasing processes. Investigate and resolve issues timely as per SLA s. Build strong relationships with internal business lines. Create and publish daily MIS of outstanding issues. Foster a control and process improvement mindset. Critically challenge to identify control issues. Drive process improvement opportunities. Required qualifications, capabilities, and skills Hold a Bachelors Degree from a leading institution. Demonstrate strong interpersonal skills for business relationships. Multitask effectively in a fast-paced environment. Articulate business requirements clearly. Exhibit excellent written and oral communication skills. Communicate effectively with clients. Possess strong analytical and problem-solving skills. Preferred qualifications, capabilities, and skills Attain post-graduate level qualification with minimum 6 years in Investment Banking Operations. Work independently with self-motivation. Respond to dynamic, changing environments. Excel in MS Office skills. Maintain a good academic record. Build and sustain business relationships. Drive results in a fast-paced setting.

As a Global Operations Vice President within JPMorgan Chase & Co., you will be responsible for delivering the agenda across the Asia and EMEA Banking Ops regulatory landscape. You will have the opportunity to build out the control framework, work on change management practices for regulatory changes, and deliver Asia Banking Ops regulatory-related projects. This role provides a unique opportunity to partner with local, regional, and global teams, and to take ownership and accountability to deliver business goals. Job Responsibilities Deliver the agenda across the Asia and EMEA Banking Ops regulatory landscape. Document and deliver transactional regulatory compliance requirements for APAC and EMEA. Build the control framework and ensure sufficient internal controls and procedures are in place to minimize risk. Exhibit knowledge and understanding of the regulatory environment and its implications for Asia Banking Operations. Manage change management practices for regulatory changes, staying abreast of regulatory updates and evolving demands. Collaborate with operations on regulatory reporting to ensure accuracy, completeness, and timeliness of reports; implement tactical controls and drive automation and improvement opportunities. Execute Asia Banking Ops regulatory-related projects. Partner with local and regional key stakeholders, such as compliance, product, LCOs, and BCOs, regarding regulatory requirements. Required qualifications, capabilities and skills A deep background in banking products and a strong understanding of Asia markets and the regulatory environment Willingness to take ownership and accountability to deliver business goals - execution to achieve specific desired results Proven ability to use appropriate methods and a flexible interpersonal style to partner with local, regional and global teams Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss Strong commitment to providing high standards of controls and compliance Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements Ability to effectively address and manage conflicts Ability to communicate pro-actively and openly with internal and external business partners - to executive level Proven ability to implement and manage change across direct units as well as remote units.

As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management. Job Responsibilities Supervise Deal Setup, Drawdowns, and other key processes. Closely monitor daily team performance to meet SLAs. Assess work allocation and identify capacity areas. Implement team strategy in line with global objectives. Ensure adherence to controls and escalate risks. Comply with audit and compliance regulations. Act as SME for complex process queries. Provide input on projects and client transitions. Manage process escalations effectively. Maintain engagement with Lenders and Bankers. Ensure timely escalation to Senior management. Required qualifications, capabilities, and skills Hold a Bachelors Degree with minimum10 years in loan servicing. Demonstrate knowledge of Nostro/Cash matching and SWIFT. Exhibit strong problem-solving and investigative skills. Maintain a strong risk and control mindset. Drive small to medium-sized projects successfully. Showcase strong people and performance management skills. Exhibit strong escalation management skills. Preferred qualifications, capabilities, and skills Possess knowledge of loan systems like Loan IQ. Demonstrate experience in financial industry back office. Exhibit strong analytical and resolution skills. Maintain a proactive approach to risk management. Drive innovation in process improvements. Foster strong relationships with internal/external stakeholders. Exhibit leadership in managing complex projects

We are seeking a seasoned Business Intelligence Engineer for our Reporting and Analytics team to further our mission of building technology and programs that help our more than 1 million employees reach their full potential from onboarding through career advancement. In this role, a BIE will play a pivotal role in designing, executing, and optimizing data solutions to empower our front-line leaders and ensure they are well-equipped to effectively lead the largest hourly population in Amazon. The ideal candidate will be enthusiastic about translating complex and ambiguous problem statements into actionable solutions, working across Employee Experience and Relations teams worldwide. In this role, you will partner with our program and product managers to consult, prioritize, develop and implement KPIs, and automate reporting processes. Your work will play a major role in devising the teams expansion strategy, technical foundation of our ecosystem and scaling our impact across the org. This role provides opportunities to test new approaches and innovate in an exciting, fast-paced environment Key job responsibilities In this role, you will use analytics to enhance our reporting and data product offerings and improve employee experience and relations Collaborate with PATOE developers and evaluate internal processes, approaches, and technical systems to establish highest standards and ensure safety for our associates and leaders Apply deep analytics and business intelligence skills to extract meaningful insights and learning from large and complicated data sets Design, develop and maintain scaled, automated, user-friendly systems, reports and dashboards Support cross-functional teams on the day-to-day execution of projects and initiatives Deliver business reviews to the senior management team regarding progress and roadblocks Serve as liaison between the business and technical teams to achieve the goal of providing actionable insights into current program performance, and ad-hoc investigations to support future improvements or innovations Recognize and adopt best practices in reporting and analysis through data integrity, test design, analysis, validation, and documentation Conduct advanced statistical analysis to identify trends and opportunities About the team This role sits within the larger People Analytics, Technology, and Operations Excellence (PATOE), a team of Engineers, Data Professionals, Product Managers and Scientists supporting People Experience & Technology (PXT) and Operations worldwide. The role will report into Reporting and Analytics team embedded within PATOE and comprised of Business Intelligence Engineers and Business Analysts. We design, build and sustain scalable data products that support Employee Relations, Global Learning & Development, and WW Operations. - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 5+ years experience with SQL, Python, R - 3+ years experience working extensively in large scale data bases and data warehouses. - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience in making recommendations and influencing stakeholders - Bachelors degree in computer science, engineering, mathematics or equivalent - 5+ years of business or financial analysis experience - 5+ years of development experience in AWS Services - Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modelling - Masters degree in computer science, engineering, mathematics or equivalent

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. For more than 11 years, Amazon Web Services ( AWS ) has been the world s most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world including the fastest-growing startups, largest enterprises, and leading government agencies to power their infrastructure. Support Engineering provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Senior Workforce Analyst. In this role, you will be responsible for building relationships with a site s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports 160+ services 24/7 within Support Engineer fields within AWS. You will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer. Key job responsibilities -Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan -Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence -Delivers skilling plans by site that are needed to ensure service coverage -Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations -Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan -Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions -Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage -Delivers site and profile level holiday scheduling plans -Acts as link between Global Biz Ops and the business to continually provide feedback on how to align our planning process to reality A day in the life The WFA (Workforce Analyst) is the primary point of contact on WFM policies and processes for SE Domains and Sites. WFAs are also responsible for establishing, tracking and reporting path to green metrics when there are misses in: FRSL, Availability, Shrinkage, AFC, DRE and other areas that impact our ability to service AWS customers. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - Bachelors degree with 5+ years of defining and implementing process improvement initiatives using data and metrics experience - 5+ years of WFM experience working cross functionally with tech and non-tech teams - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 5+ years of WFM Experience, supporting cross site teams - 5+ years of driving end to end delivery, and communicating results to senior leadership experience - 5+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/525A0F18BD/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Position Title: Manager IT Services Job Overview: We are seeking an experienced Manager to oversee IT End User Services, Network Operations Center (L1 and L2), System Administration (L1 and L2), and the Service Desk teams. The role involves managing IT support operations to ensure high availability, security, and performance of IT services. The ideal candidate will have strong leadership skills, technical understanding of Networks and Systems, and the ability to deliver exceptional customer service. Key Responsibilities : 1. Leadership & Team Management: Lead, mentor, and manage IT support teams. Drive resolution of issues/incidents within SLAs. Conduct performance reviews and support professional growth. Foster a collaborative and customer-centric culture. Oversee staffing requirements and recruit right candidates. Ensure effective communication with business owners and IT groups. 2. Network Administration: Monitor and manage Network incidents for multiple Datacenters and branches. Handle network outages and escalations. Optimize NOC processes and tools. Maintain documentation of network configurations and policies. Generate reports on network performance and incident resolutions. Manage relationships with Telco vendors. 3. System Administration: Oversee management and maintenance of IT systems and infrastructure. Ensure security, reliability, and performance of systems. Conduct routine maintenance, upgrades, and troubleshooting. Collaborate with IT Engineering team for technological improvements. 4. Service Desk & End User Support: Oversee IT service desk operations ensuring requests and incidents are handled efficiently. Optimize service desk workflows and enhance user experience. Establish KPIs for service desk performance. Ensure high-quality end-user support for hardware, software, networking, and access issues. Develop IT support policies and procedures for end-user services. 5. Strategic Planning: Develop strategies for IT support services focusing on continuous improvement and cost optimization. Assess current IT infrastructure and support processes for automation and modernization opportunities. 6. Reporting & Continuous Improvement: Define and track KPIs for IT service delivery. Provide regular reporting to senior management on team performance and incident trends. Drive initiatives for improving efficiency, user satisfaction, and IT service quality. Stay updated on industry trends and emerging technologies. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus. Experience: 15+ years in IT support, system administration, or service desk roles with 5-8 years in managerial capacity. Proven experience in managing IT teams, System and Network administration, Service desk, and End-user support. Experience in IT infrastructure management, including On-prem DataCenter, Networks, Servers, and Cloud services. Experience managing IT Global Command Center, Network Operation Center, and Service desk operations. Technical Skills: Proficiency in managing DataCenter Infrastructure, Compute, Storage, Hyperconvergence Environment, LAN, WAN, and Cloud environments (AWS, Azure, OCI, GCP). Experience with IT service management tools (e.g., ServiceNow, Jira). Strong understanding of ITIL processes and best practices. Knowledge of endpoint management, security tools, backup and disaster recovery, and system monitoring. Automation knowledge and experience is an added advantage. Soft Skills: Exceptional leadership and team management skills. Strong communication skills. Analytical and problem-solving mindset. Strong organizational skills with the ability to manage multiple priorities and projects.

Job Purpose The Head of Global R2R Operations is responsible for the overall R2R ownership and service delivery across the SSC, combining key aspects of SSC operational leadership with global process ownership. This role sets the strategic direction and vision for end-to-end R2R processes while managing and collaborating with cross-functional teams. This role will lead at the senior leadership level, influencing upstream processes and driving a culture of continuous improvement and sharing of leading practices. About Group Finance In joining RWSs Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide. Its a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. Job Overview Key Responsibilities R2R Ownership & Service Delivery: Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC. Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations. Ensure robust internal controls and compliance within the R2R function. Develop, obtain corporate approval and maintain all related policies, process documentation and training materials Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency Manage R2R systems and process interfaces with external and/or internal partners Strategic Direction & Process Vision: Define, communicate, and embed a clear R2R process vision and roadmap. Establish strategic initiatives to standardise and continuously improve R2R processes. Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives. Cross-Functional Collaboration: Engage with senior leadership and stakeholders across the business to drive process improvements. Act as a key influencer to effect change in upstream processes and support integrated business strategies. Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards. People Management: Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability. Foster a high-performance culture that supports career development, mentorship, and continuous learning. Drive cross-functional collaboration and ensure alignment between various R2R stakeholders. Sharing Leading Practices: Champion leading practices within the R2R function, sharing innovative approaches across the organisation. Represent R2R interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams. Skills & Experience Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment Expert knowledge and functional experience in R2R processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps. Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives. Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes. Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls. Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization. Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas. Deep understanding of R2R operations, with a strong focus on continuous improvement, standardisation, and operational efficiency. Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations. Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance. Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level. Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement. Ability to travel when necessary Life at RWS At RWS, were here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and well Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics