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Assistant Manager - Service Now Developer - HRSD Enrich and Enlight

6.0 - 8.0 years

4 - 8 Lacs

Hyderabad

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Responsibilities: Evaluate, recommend, and implement solutions to address customer issues, following defined best practices for configuration, troubleshooting, and resolution. Serve as the primary technical contact to troubleshoot and resolve customer-reported issues on ServiceNow platform. Ensure successful delivery of support outcomes within defined SLAs and customer satisfaction metrics. Engage with product teams and customers throughout the lifecycle of issue resolution, from initial diagnosis and root cause analysis to implementation of solutions and post-resolution support. Collaborate with internal teams to establish and refine technical best practices and operational standards for su...

Posted 5 months ago

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