To motivate and lead the entire Operations team towards achieving the objectives of the department. Responsible for proper manpower planning and effective utilization of available resources. Responsible for proper induction to the department for new recruits. Responsible for periodical training on job skills as well as soft skills for the team members. Responsible for the discipline and work ethics of the department. Responsible for approving duty roasters prepared by various heads of the department. Responsible for preparation of MIS reports, analysis of data and suggest suitable recommendations to improve the systems. Responsible for implementation of SOP in all areas of Operations. Responsible to monitor the admission/discharge/billing process and improve it to enhance the patient satisfaction. Responsible for performance appraisal and recommending promotions/increments, etc. Responsible for immediate action on patients feedback/complaints/suggestions. Responsible to monitor the functioning of patient relations department. Responsible for holding inter-departmental meetings to ease the practical difficulties in achieving the objectives of the department. Responsible for the welfare of the staff of Operations department. Responsible for handling employee grievances of Operations department. Responsible for screening the interview candidates and advising GM-Ops on recruitment for OPS department. Responsible for monitoring Key Indicators and thereby training the resources accordingly. Responsible for smooth functioning of support services i.e., Housekeeping, Security, Maintenance, etc to achieve patients satisfaction. Responsible for submission of daily report on IP Services to GM - OPS To take active part in daily Operations Meeting & representing the Operations Departments requirements. To participate and contribute to departmental quality initiatives. To be aware of departments performance and objectives. To carryout data collection/support in data collection. To adhere to the safety norms of hospital and follow both patient safety and staff safety rules. To perform any job / task as and when assigned by the superior.
To motivate and lead the entire Operations team towards achieving the objectives of the department. Responsible for proper manpower planning and effective utilization of available resources. Responsible for proper induction to the department for new recruits. Responsible for periodical training on job skills as well as soft skills for the team members. Responsible for the discipline and work ethics of the department. Responsible for approving duty roasters prepared by various heads of the department. Responsible for preparation of MIS reports, analysis of data and suggest suitable recommendations to improve the systems. Responsible for implementation of SOP in all areas of Operations. Responsible to monitor the admission/discharge/billing process and improve it to enhance the patient satisfaction. Responsible for performance appraisal and recommending promotions/increments, etc. Responsible for immediate action on patients feedback/complaints/suggestions. Responsible to monitor the functioning of patient relations department. Responsible for holding inter-departmental meetings to ease the practical difficulties in achieving the objectives of the department. Responsible for the welfare of the staff of Operations department. Responsible for handling employee grievances of Operations department. Responsible for screening the interview candidates and advising GM-Ops on recruitment for OPS department. Responsible for monitoring Key Indicators and thereby training the resources accordingly. Responsible for smooth functioning of support services i.e., Housekeeping, Security, Maintenance, etc to achieve patients satisfaction. Responsible for submission of daily report on IP Services to GM - OPS To take active part in daily Operations Meeting & representing the Operations Departments requirements. To participate and contribute to departmental quality initiatives. To be aware of departments performance and objectives. To carryout data collection/support in data collection. To adhere to the safety norms of hospital and follow both patient safety and staff safety rules. To perform any job / task as and when assigned by the superior.