As a Tech Support Engineer in the Tech Success team at our Kolkata office, you will have the opportunity to contribute to our mission of enabling retail in India. Whether you are a fresher or an experienced professional, you will play a crucial role in maintaining, enhancing, and troubleshooting existing .NET applications. Your strong background in .NET development, attention to detail, and proactive problem-solving skills will be instrumental in ensuring the optimal functionality and performance of these applications. Your responsibilities will include collaborating with cross-functional teams to understand application requirements, analyzing and resolving issues in existing .NET applications, participating in code reviews, working closely with the testing team to address software defects, implementing software enhancements based on project specifications, and staying updated on industry trends and best practices. Additionally, you will work with system architects to design and implement scalable solutions and maintain codebase to meet evolving project requirements and industry standards. To succeed in this role, you should possess a Bachelor's degree in Computer Science or a related field, proven experience as a .NET Developer focusing on maintenance projects, proficiency in C#, ASP.NET, and related technologies, the ability to work collaboratively in a team environment, and strong communication skills. Certification in Microsoft technologies, experience with front-end technologies like HTML, CSS, and JavaScript, and knowledge of web services and RESTful APIs are desirable. Joining our team at Ginesys means embarking on a journey of continuous learning and growth. We offer a competitive salary, comprehensive health insurance coverage, rewards and recognition policy, transparent compensation policy, and various perks and benefits. Additionally, you will have access to the Ginesys Academy for training and development, opportunities for team-building events, and the chance to work on cutting-edge technologies. Ginesys is India's leading omniretail suite, empowering businesses both online and offline with innovative retail tech solutions. With a team of over 400 employees and a pan-India presence, we are committed to revolutionizing the retail industry. Our core mission is to deliver outstanding service value to customers through world-class internal capabilities. If you are passionate about retail tech and ready to take the next step in your career, Ginesys is the place for you. Visit our website at http://ginesys.in to learn more about who we are and what we do.,
Join us as a Senior Customer Success Manager within our Customer Success Team at Hyderabad office to embark on a career where you can make a significant impact in our journey of enabling retail in India. As a highly experienced and motivated individual with a minimum of 6 years of Customer Success experience, you will play a crucial role in managing and retaining high-value clients. Your responsibilities will include building strong relationships with key stakeholders, serving as the primary point of contact for strategic customers, and developing customer success plans to drive adoption and retention. Your key responsibilities will involve: - Building and maintaining strong relationships with key stakeholders within assigned high ticket accounts. - Serving as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. - Developing and executing customer success plans, including onboarding, training, and ongoing support. - Proactively identifying and addressing customer challenges, providing solutions and recommendations to drive customer success. - Collaborating with cross-functional teams to ensure a seamless customer experience. - Conducting regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. - Monitoring customer health metrics and proactively addressing any red flags to prevent churn. - Acting as a customer advocate, providing feedback and insights to drive product enhancements and improvements. - Staying up-to-date with industry trends and best practices in customer success management. To qualify for this role, you should possess: - A Bachelor's degree in Business Administration, Accounts, or a related field. - Minimum of 6 years of experience in a customer success role, preferably in a SaaS company. - Proven track record of managing and retaining high-value customers. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical skills. - Self-motivation and results-oriented mindset. - Proficiency in CRM software and other customer success tools. - Willingness to travel as needed. - Language Proficiency in Tamil and Telugu. Desirable qualifications include experience with retail ERP. At Ginesys, we offer a conducive working environment, the latest technology, continuous support, competitive salary, and various benefits such as Ginesys Academy for training, health insurance coverage, rewards and recognition policy, and more. Join our team at Ginesys, where innovation and collaboration thrive, and be part of revolutionizing the retail industry in India.,
As a VP- People & Culture at Ginesys, you will play a crucial role in building a strong, engaged workforce that aligns with the company's strategic goals. Your key achievements will include attracting and retaining top talent, fostering a positive culture, and driving diversity and inclusion. You will enhance leadership development, implement technology for data-driven decisions, and ensure compliance with labor laws. **Key Responsibilities:** - Oversee the recruitment, hiring, onboarding, and retention processes to ensure the company attracts and retains top talent. - Track utilization and productivity of employees; suggest and implement a continuous improvement methodology. - Create and manage team and employee-wise learning paths to support their career growth. - Partner with the right organizations to create and maintain training content for onboarding and regular training. - Implement a Learning Management System to drive the learning initiatives. - Define the organization culture, its values, and desired behaviors and communicate to all employees. - Design engaging R&R programs to promote desired behavior. - Design and implement an end-to-end HRMS to manage the complete employee lifecycle from Hire to Retire incl. onboarding, training, performance management, engagement, retention, and exit management. - Design and implement performance management systems that promote high performance, provide regular feedback, and support employee development. - Regularly benchmark compensation and benefits with the market and ensure competitive compensation and benefits programs that can attract the best talent. **Qualifications:** **Essential Requirements:** - General MBA or equivalent, specialization in HR is good to have but not a necessity. - 10+ years of experience in leading the HR function of a 500 - 1,000 FTE organization. - Experience with the rollout and management of HRMS systems. **Desirable Requirement:** - Experience in e-commerce/technology/SaaS product companies. Join Ginesys, where talent grows and stays. Enjoy the best working environment, latest technology, and continuous support. Benefit from competitive salary, comprehensive health insurance coverage, rewards and recognition policy, transparent compensation policy, annual company off-site, events, celebrations, traveling opportunities, Ginesys Academy for training and development, and more. Ginesys is revolutionizing retail with its omni retail suite, catering to online and offline needs with a team of 400+ employees aiming to be a single-stop cloud-based retail suite. Visit our website for more information.,
As an SDE-2 at ZWING Tech, you will be responsible for designing, developing, and maintaining software applications to meet the organization's needs. You will collaborate with cross-functional teams, write clean and efficient code, conduct code reviews, troubleshoot software applications, and mentor junior team members. Your role will also involve staying updated on the latest technologies and best practices in software development. Key Responsibilities: - Designing and developing software applications based on business requirements - Collaborating with cross-functional teams for successful implementation of software solutions - Writing clean, efficient, and maintainable code - Conducting code reviews and providing feedback - Troubleshooting and debugging software applications - Staying up-to-date on the latest technologies - Mentoring junior team members and providing technical guidance Qualifications Required: - Bachelor's degree in Computer Science or related field - 3+ years of experience in software development - Proficiency in programming languages such as PHP, Typescript, Java, or Python - Proficiency in frameworks like NestJS, NodeJS, Express, etc. - Strong problem-solving skills and attention to detail Ginesys, the company behind Ginesys One, is the largest Indian company in the retail tech industry, providing an integrated Retail ERP software for online retail, offline retail, and distribution. With a team of 400+ employees, Ginesys One is revolutionizing retail with a single-stop cloud-based retail suite. The company has a pan-India presence with offices in major cities and is rapidly expanding. Ginesys is committed to delivering outstanding external service value to customers and has won multiple awards for innovation and support. Learn more about us at [Ginesys Website](http://ginesys.in).,