Application Software Executive Acme Services

1.0 - 5.0 years

4 - 6 Lacs

Mumbai, Maharashtra, India

On-site

Bachelor s degree in information technology, computer science, software engineering, or a related field. Relevant experience in maintaining, troubleshooting, and supporting integrated IT Systems. Experience with Point of Sales, Retail POS business processes and functions. Strong analytical skills and creative problem-solving skills Ability to work with team members of Cross Functions / departments Installation, Configuration of POS, Omnichannel & Other Business Applications Manage L1 & L2 Support tickets on ITSM portal within defined SLAs. Good at documenting issues and determining the root cause Ability to test fixes, patches and solutions provided. Ensure completeness of documentation Multi-tasking and ability to prioritize tasks. Professional communication skills - gives clear instructions, good listener Highly organized and detail oriented. Experience in Ginesys POS will be added advantage

Posted 1 month ago

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Sr. Executive-POS Support BIBA

4.0 - 6.0 years

3 - 7 Lacs

Gurugram

Work from Office

Purpose of the Job Smooth functioning of POS operations at EBOs Key Result Areas for the Incumbent - Process Responsibilities Support POS queries - raised by EBO Managers. Validate that the discounts and offers are implemented and running properly at stores Update audit done at EBOs by third party / internal audit team. - People Management Responsibilities Smooth interaction with EBOs Managers and staff using POS. POS training to newly joined EBO staff. - Financial Responsibilities None Key Behavioral competencies required to perform this role - Essential 1. Experience in Ginesys POS Software is a must 2. Communication 3. Customer Focus 4. Problem solving / analytical skills - Desirable 1. Attention to details 2. Initiative 3. Results focused Key Technical competencies required to perform this role - Essential 1. Process Knowledge of Ginesys POS Software. 2. Discount and offers running at stores. 3. Trouble shootings of POS operational errors / queries. 4. POS training to new joined staff at EBO. - Desirable 1. Knowledge of payment wallets available / installed at EBOs. 2. Adequate knowledge of miscellaneous applications installed at EBOs 3. Resolution of audit specific queries of EBOs. Key Performance Indicators - Queries / errors resolution as per TAT. - Timely Updation of discounts / offers at EBOS. - Installation of other miscellaneous software / payment wallets in a time bound manner. - No. of EBOs staff trained on POS. The candidate would have to interact and manage the following stakeholders None In order to be considered for the role the ideal candidate should have: BCA or B.tech or BIT

Posted 3 months ago

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