Job Summary As a Customer Support Executive at MetaShot, you will be responsible for delivering exceptional customer service and resolving inquiries and issues. Your primary objective will be to ensure customer satisfaction by providing timely and accurate assistance. This role requires excellent communication skills, problem-solving abilities, and a strong customer-centric approach. Responsibilities : Answer incoming customer queries and respond to e-mails and social media platforms while conducting yourself in a professional and friendly manner. Identify and escalate complex or unresolved cases to the appropriate department or direct manager. Continuously update your knowledge of MetaShot's products and promotions to effectively address customer inquiries. Follow company policies and procedures to handle customer complaints, returns, and exchanges. Actively engage and participate in offline community events or meetings as appropriate and when required. What we are looking for: Minimum 1 years of experience in a similar role. Good knowledge and use of Microsoft Office, especially MS Excel BA/BS degree or equivalent experience Language skills: Fluent English and Hindi and one regional language Excellent verbal and written communication skills in English Prior experience in a customer service or call centre role preferred Strong problem-solving skills and ability to think quickly on your feet. Active listening skills to understand customer needs and provide accurate solutions. Patience, empathy, and a customer-centric mind-set Ability to handle high call volumes and work efficiently under pressure.
About MetaShot: MetaShot is reimagining the way sport will be played around the globe. We want to bring together a remarkable combination of aesthetics, technology, and functionality to bring the joy of sport and gaming to every living room. MetaShot has featured on Shark Tank India and its cricket gaming console has been a viral hit. Job Description: We are seeking a talented sales executive to join our dynamic team at MetaShot. You will play a vital role in shaping our sales strategies and driving our success. Get ready to experience a thrilling opportunity to hone your skills in a fast-paced environment. Lead Generation: Identify and pursue new business opportunities. Product Presentation: Conduct product presentations, demos, and negotiations with prospective clients Partnership Building: Maintain strong relationships with existing clients to encourage repeat business and referrals. Business Development Support: Providing administrative support to the sales team, including scheduling, reporting, and documentation. Sales Operations: Managing daily sales operations, including processing orders, and tracking shipments. Data Analysis: Collecting, analysing, and interpreting sales data to identify trends and opportunities for improvement. Report Generation: Creating sales reports and forecasts based on data analysis. Strategy Development: Contributing to the development of sales strategies and promotional activities. Market Research: Conducting market research to identify potential customers. Stay updated on industry trends, competitors, and market conditions. Performance Monitoring: Tracking sales performance against targets and identifying areas for improvement. Project Management: Assist with project management tasks, such as creating project plans and tracking progress. Ideal Candidate will have: 2 years of experience in business development/sales, with a proven record in the field. Strong knowledge of Excel and other business intelligence tools Strong analytical abilities Self starter Good time management / able to multitask
Role : Customer Support Executive: (International blended process ) US shift 8:30 PM to 5AM About the Company MetaShot is reimagining the way sport will be played around the globe. Through our innovation lab, we want to bring together a remarkable combination of aesthetics, technology, and functionality to bring the joy of sport to every living room. Job Summary As a Customer Support Executive at MetaShot, you will be responsible for delivering exceptional customer service and resolving inquiries and issues. Your primary objective will be to ensure customer satisfaction by providing timely and accurate assistance. This role requires excellent communication skills, problem-solving abilities, and a strong customer-centric approach. Responsibilities : Answer incoming customer queries and respond to e-mails and social media platforms while conducting yourself in a professional and friendly manner. Identify and escalate complex or unresolved cases to the appropriate department or direct manager. Continuously update your knowledge of MetaShot's products and promotions to effectively address customer inquiries. Follow company policies and procedures to handle customer complaints, returns, and exchanges. Actively engage and participate in offline community events or meetings as appropriate and when required. What we are looking for: Minimum 2 years of experience in a BPO within US shift. Good knowledge and use of Microsoft Office, especially MS Excel Excellent verbal and written communication skills in English Prior experience in a customer service or call centre role preferred Strong problem-solving skills and ability to think quickly on your feet. Active listening skills to understand customer needs and provide accurate solutions. Patience, empathy, and a customer-centric mind-set Ability to handle high call volumes and work efficiently under pressure. Perks: Medical Insurance Upskilling opportunities Work closely with senior management
Job Summary As a Customer Support Executive at MetaShot, you will be responsible for delivering exceptional customer service and resolving inquiries and issues. Your primary objective will be to ensure customer satisfaction by providing timely and accurate assistance. This role requires excellent communication skills, problem-solving abilities, and a strong customer-centric approach. This is a blended process opening. Responsibilities : Answer incoming customer queries and respond to e-mails and social media platforms while conducting yourself in a professional and friendly manner. Identify and escalate complex or unresolved cases to the appropriate department or direct manager. Continuously update your knowledge of MetaShot's products and promotions to effectively address customer inquiries. Follow company policies and procedures to handle customer complaints, returns, and exchanges. Actively engage and participate in offline community events or meetings as appropriate and when required. What we are looking for: Minimum 1 years of experience in a similar role. Good knowledge and use of Microsoft Office, especially MS Excel Excellent verbal and written communication skills in English, Hindi and one regional language Prior experience in a customer service or call centre role preferred Strong problem-solving skills and ability to think quickly on your feet. Active listening skills to understand customer needs and provide accurate solutions. Patience, empathy, and a customer-centric mind-set Ability to handle high call volumes and work efficiently under pressure.