Giggle Basket

About the Role We are looking for a Customer Support Executive with strong management and coordination skills to handle customer interactions, ensure smooth day-to-day operations, and contribute to overall business growth at Giggle Basket. Key Responsibilities Handle inbound and outbound customer calls, emails, and messages with professionalism and empathy. Resolve customer queries, complaints, and requests in a timely and efficient manner. Maintain customer records, order details, and feedback reports. Coordinate with the operations team to ensure timely product delivery and service quality. Oversee day-to-day store/office activities to ensure smooth functioning. Monitor team performance, assign tasks, and ensure deadlines are met. Contribute ideas to improve customer experience and operational efficiency. Required Skills & Qualities Excellent communication skills (Hindi, English, and Marathi preferred). Strong problem-solving and conflict-resolution abilities. Good organizational and time management skills. Ability to multitask and work in a fast-paced environment. Basic computer knowledge (MS Office, WhatsApp Business, CRM tools). Leadership qualities and ability to manage small teams effectively. Customer-first attitude with patience and empathy. Qualifications Prior experience in customer service, retail, or operations management is an advantage. Freshers with good communication and leadership skills are also welcome. What We Offer Friendly and supportive work environment. Opportunity to grow into a managerial role. Salary + incentives (based on performance).