Customer Service Supervisor ( Aviation sector ) Air India Sats Airport Services

5.0 - 10.0 years

2 - 6 Lacs

thiruvananthapuram

Work from Office

Key Responsibilities: Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS, etc.) to ensure smooth flight operations (pre/post flight). Extend proper communication to staff periodically regarding delays and early operations. Ensure safe and secure operations and timely flight departures in coordination with the respective flight supervisors. Establish and manage counter operations, queue management, and proper boarding guidelines. Coordinate crew movement as per airline specifications. Ensure the Flight Handling Report (FHR) is accurately filled and signed on time by the respective airline representative. Ensure adequate trained manpower is available at key locations in the passenger terminal through proper roistering, and coordinate with duty officers from other departments. Provide staff-related information to the Duty Manager for performance evaluation. Handle staff grievances, complaints, and administrative issues that do not require escalation. Ensure sufficient staff availability in each functional area. Contact customer airlines for their feedback. Coordinate airport operations related to flight handling and ensure periodic communication with staff. Monitor flight operations, including pre-flight, arrivals, departures, and post-flight activities. Conduct daily briefings in advance of operations and provide solutions to recurring issues faced by staff. Assist the Duty Manager in preparing staff appraisal reports in accordance with company policies. Coordinate and interact with various government agencies and maintain strong relationships to ensure smooth flight operations. Encourage staff involvement in initiatives for continuous operational improvement. Handle staff grievances and complaints within a reasonable timeframe and escalate to the Duty Manager when necessary. Educational Qualifications Bachelors/Masters Degree or equivalent. Relevant Experience Minimum 36 months of experience in the aviation industry, with at least 1 year at the CSSA level. Extensive hands-on experience and training in flight and ground operations. Experience in passenger services, airline administration, and coordination with airports and other authorities. Strong knowledge of airport safety & security regulations, especially terminal operations including DGR, IATA, ICAO, and BCAS requirements. Thorough understanding of GHA, IATA regulations, and airport handling standards. Willingness to work night shifts and extended hours. Excellent command of spoken and written English. Adequate computer proficiency. Strong sense of responsibility toward customer needs and expectations. Demonstrated motivational and leadership qualities.

Posted 5 days ago

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Assistant Manager - Revenue Accounting IndiGo

4.0 - 8.0 years

5 - 11 Lacs

Gurugram

Work from Office

Onboarding process of GSA and GHA. Reimbursement process of Salary and various other expenses to overseas GSAs. Renewal of agreements and Bank Guarantees from the overseas locations. Accounting of expenses paid through GSAs and GHAs. Accounting of expenses paid through Petty Cash. Payment follow-up with GSAs, GHAs. Reconciliation of GSAs and GHAs. Calculation, accounting and commission payout to International GSAs. Verification of various tax documents pertaining to GSAs. Payment to international vendors and GSAs. Reconciliation of related party transactions. Responsibility of completion of audits on timely basis. Any additional work as per the requirement and assigned by management on time-to-time basis.

Posted 3 months ago

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Quality Assurance Engineer 2 Trion Consultancy Services

5.0 - 7.0 years

20 - 25 Lacs

chennai

Work from Office

Demonstrated Exp with Python/C++ testing frameworks Exp in Linux ecosystems Advanced testing methodologies (black-box white-box regression BDD/TDD) Exp with HTTP API testing Exp in Agile SCRUM Exp Automated test cases ISTQB Done Required Candidate profile Knowledge of HWIL, simulations & ROS Exp testing frameworks such as TestNG JUnit, Pytest Playwright Selenium / similar tools Exp in robotics or hardware QA is Plus CI/CD- GHA Jenkins Perks and benefits candidates will have QA take-home Assignment

Posted Date not available

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