Product Support Analyst American Express Global Business Travel

1.0 - 4.0 years

1 - 4 Lacs

Gurgaon, Haryana, India

On-site

What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT s OBT products. Provide Issue triage, escalation, and resolution to include: Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product...

Posted 2 months ago

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