Customer Success Manager About Insurtech: In the vast landscape of insurance, innovation is the heartbeat of change. At Insurtech, we're reshaping the insurance experience from the ground up, integrating technology to revolutionize how employers safeguard their workforce. With an eye on holistic health and well-being, we're pioneering 360-degree health and benefits programs to fortify employees physically, mentally, and financially. About Pazcare: Pazcare stands at the forefront of India's Employee Benefits & Insurtech platform, catering to the needs of over a million employers and a hundred million employees. Our exponential growth, exceeding 100% month-on-month, underscores our commitment to streamlining health insurance, term life, and comprehensive health benefits through cutting-edge technology. With a client roster including industry leaders like GoMechanic, Goodera, and Bookmyshow, Pazcare is transforming how organizations manage employee well-being. About the Team: Founded by visionary entrepreneurs Sanchit Malik and Manish Mishra, Pazcare boasts a dynamic team with extensive experience across renowned organizations like Bookmyshow, Zeta, and PayTM. Backed by esteemed investors and industry stalwarts, our team is driven by a shared passion to revolutionize employee wellness and healthcare. LOCATION : Gurugram Roles & Responsibilities: Client Portfolio Management: Develop, manage, and grow client portfolios for Group Medical Insurance, ensuring sustained business growth and profitability. Customer Experience Enhancement: Analyse customer data to continuously improve the customer experience and minimize churn. Product Demonstrations: Conduct engaging product and dashboard demonstrations to showcase our solutions. Onboarding & Processes: Enhance onboarding processes to ensure smooth and effective customer integration. Mediation & Resolution: Act as a liaison between clients, insurers, and TPAs, addressing and resolving customer requests and complaints. Product Development: Contribute to product design and development based on customer feedback and market trends. Requirements: Educational Background: Graduation or Post Graduation from a top-tier business school. Experience: Proven track record in customer success, with exceptional skills in client handling, team management, client prospecting, and conversion. Freshers to 1 plus years of experience. Communication Skills: Exceptional verbal and written communication skills with the ability to effectively present and negotiate. Organizational Skills: Highly organized, able to multitask, and manage multiple client portfolios with a proactive approach. Technical Proficiency: High computer literacy, including proficiency in MS Excel and MS PowerPoint, with a quick aptitude for learning new software. Customer Success Expertise: Deep knowledge of customer success processes, with a passion for delivering excellent service and a patient, active listening approach. Key Attributes: Strategic Thinker: Ability to analyse and act on data to drive customer satisfaction and business growth. Team Leader: Strong leadership skills to manage and motivate teams effectively. Client-Focused: Skilled in prospecting and converting leads into loyal clients. Why Join Us? Growth Opportunities: Be part of a forward-thinking company that values innovation and professional development. Dynamic Environment: Work in a collaborative and energetic team atmosphere in the vibrant city of Bangalore and Pune. Competitive Benefits: Enjoy a comprehensive benefits package and a rewarding career path. If you are passionate about customer success and have the skills and experience were looking for, we invite you to apply and help us make a difference in the world of Group Medical Insurance. Apply Now!
Job Title: Customer Support Executive Location: Bengaluru Job Type: Full-Time Reports To: Manager - Customer Customer Support Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to policyholders, agents, and brokers, addressing their inquiries, and resolving issues related to insurance policies. This role requires excellent communication skills, a customer-centric approach, and a solid understanding of insurance products. Key Responsibilities: Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from policyholders, agents, and brokers. Provide accurate and timely information regarding insurance policies, coverage, and claims processes. Assist customers with policy changes, renewals, and cancellations. Issue Resolution: Investigate and resolve customer complaints and issues promptly and efficiently. Escalate complex issues to the appropriate departments or personnel as necessary. Follow up with customers to ensure their issues have been resolved to their satisfaction. Documentation and Reporting: Maintain detailed and accurate records of customer interactions, issues, and resolutions. Generate reports on common customer inquiries, complaints, and resolutions. Identify trends and suggest improvements to enhance customer satisfaction. Policy Administration: Assist in the administration and processing of insurance policies and endorsements. Ensure all policy documentation is complete, accurate, and compliant with company policies and regulatory requirements. Collaboration: Work closely with underwriting, claims, and other departments to ensure seamless service delivery. Participate in team meetings and contribute to the continuous improvement of customer support processes. Qualifications: Education: Bachelors degree in Business Administration, Finance, Insurance, or a related field preferred. Experience: Minimum of 1-2 years of experience in customer support, preferably in the Healthcare insurance industry. Familiarity with insurance products, policies, and procedures. Skills: Strong verbal and written communication skills. Excellent problem-solving and conflict resolution abilities. High level of attention to detail and organizational skills. Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite. Other Requirements: Ability to handle sensitive information with confidentiality. Strong customer service orientation. Ability to work independently and as part of a team. Flexibility to work in shifts, including evenings and weekends, if required. Benefits: Competitive salary. Health insurance. Paid time off and holidays.
Job Title: Talent Acquisition Specialist Location: Bangalore Experience Required: 2-4 years Employment Type: Full-Time About Us Founded in 2021, Pazcare is a leading employee benefits and insurance platform that empowers businesses to offer flexible, personalized, and tech-enabled healthcare and financial wellness solutions. Trusted by over 2,000 companies, Pazcare helps organizations build a culture of care through a seamless benefits experience. Role Overview Were looking for a smart, motivated, and hands-on Talent Acquisition Specialist to join our People Team. This role will lead end-to-end hiring across multiple functions and help build a strong, diverse, and high-performing team. Key Responsibilities Own the full recruitment lifecycle: sourcing, screening, coordination, offer, and onboarding. Partner closely with Business Function leaders to understand team needs and define role requirements. Source candidates proactively using LinkedIn, job boards, and other tools. Build and maintain a healthy talent pipeline across roles. Run a smooth and structured interview process that ensures a great candidate experience. Manage ATS and recruitment trackers with real-time updates. Support employer branding initiatives (LinkedIn posts, career page, events, etc.). What We’re Looking For 2-4 years of relevant experience in talent acquisition, preferably in high-growth startups. Proven ability to close multiple roles in parallel across functions. Excellent sourcing and stakeholder management skills. Strong verbal and written communication. Self-driven, organized, and quick to execute. Familiarity with ATS tools (Zoho Recruit, Lever, etc.) is a plus. Why Join Us Work directly with the founders and leadership team. Drive org-wide hiring and make visible impact. Be part of a high-trust, high-performance culture. Competitive compensation + learning budget + flexibility.