Senior Executive/Assistant Manager - Technical Support (Integration Lead) Sinch

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We specialize in enabling businesses to connect with individuals worldwide through mobile messaging, email, voice, and video, reaching every phone on earth. Our mission is to transform the way our customers interact with people, offering a diverse range of challenges and the opportunity to influence how billions of individuals engage with their preferred brands. With over 150,000 businesses, including major corporations and mobile operators, leveraging Sinch's advanced technology platform, we have sustained profitability and rapid growth since our inception. Sinch's core values - Make it Happen, Dream Big, Keep it Simple, and Win Together - guide our global workforce of over 5,000 employees across 60 countries. We are currently looking for a highly motivated and customer-focused Senior Executive/Assistant Manager - Technical Support (Integration Lead) to join our team in India. In this role, you will be responsible for integrating Sinch services with partners and customers, assisting them in understanding our products and addressing any related queries. Key Responsibilities: - Lead and execute integrations between different software systems of customers with Sinch. - Test and troubleshoot integration issues, coordinating resolutions to minimize turnaround time. - Provide regular updates to all stakeholders involved. - Collaborate closely with development and project management teams to ensure smooth software system integration. - Stay informed about emerging trends and technologies in software integration. - Prepare documents and reports for record-keeping and knowledge sharing with stakeholders. - Conduct technical demonstrations of the product for customers. Eligibility Criteria: - Bachelor's degree in Engineering (B.TECH) from a recognized University. - 3-4 years of experience in integrations or technical support roles. - Proficiency in JSON, REST, GET API, and Telecom Resources like SMS and Voice. - Familiarity with middleware/CRM applications. - Willingness to provide support to customers outside regular working hours in case of urgency. - Strong communication and interpersonal skills. - Teamwork skills with a problem-solving approach. - Proficiency in MS Office and related tools for task management. Bonus Qualifications: - Experience in customer support within CPaaS. - Understanding of the Telecom business domain. At Sinch, we value diversity and are committed to creating an inclusive workplace. We encourage all individuals to explore new career opportunities, share their voices, and contribute to our growth. Whether working in our offices, remotely, or in a hybrid model, we embrace change and challenges, continuously seeking new opportunities for career advancement. Our team comprises individuals from diverse backgrounds, fostering a culture of collaboration and innovation. If you are ready to embark on a journey of learning and growth with us, visit www.sinch.com to learn more. Benefits: - Private Health Insurance - Paid Time Off - Training & Development - Flexible and supportive working culture,

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