About Joyful: Joyful is a leading AI-powered stakeholder management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform. At Joyful, we’re committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity We’re seeking a dynamic Enterprise Sales Representative who will be a key driver of Joyful’s growth and market expansion. In this role, you’ll develop and execute comprehensive sales strategies that highlight our AI-powered solutions and demonstrate how we remove friction from stakeholder interactions. You’ll lead our sales efforts to acquire new business while building lasting relationships with clients who are looking to transform their stakeholder management through AI. What You’ll Do Sales Strategy Development : Create and implement holistic sales strategies aligned with Joyful’s mission of making stakeholder interactions joyful and frictionless. Develop go-to-market plans for our Engage and Listen platforms across various industries and customer segments. Identify and target key market opportunities using data-driven insights. Achieve stipulated business development targets for new client acquisition and revenue growth. Business Development : Generate leads and opportunities through outbound, strategic, and targeted prospecting into large & medium enterprises. Conduct strategic calls to leverage business from both new prospects and established relationships including our partners. Prospect into cold accounts as well as new groups or divisions of existing customers. Lead client meetings and presentations, effectively communicating the value proposition of our AI-powered solutions. Close new business opportunities and convert prospects into long-term contracts. Client Relationship Management : Develop and nurture strong client relationships at the executive level. Act as a trusted advisor to clients, understanding their business challenges and proposing AI-powered solutions. Work with clients & partners to identify opportunities for expanded engagement and additional use cases for our platforms. Ensure client satisfaction and retention through proactive relationship management. Market Intelligence : Stay informed about industry trends, competitive landscape, and emerging opportunities in AI, customer service, and stakeholder management. Provide feedback to product teams on market needs and client requirements. Contribute insights to refine product positioning and sales enablement materials. What You’ll Need 2+ years of experience in B2B technology sales, preferably in AI, SaaS, or customer experience platforms. Proven track record of achieving sales targets. Experience in selling complex technology solutions to mid-market and enterprise clients. Excellent presentation and communication skills, with the ability to translate complex technical concepts into compelling business value. Strong relationship-building skills and ability to interact with decision-makers at CxO levels. Proficiency in sales methodologies, CRM tools, and sales performance metrics. Degree in Business, Marketing, or related field preferred. Passion for AI technology and its potential to transform business interactions. Why Join Joyful? Be at the forefront of the AI revolution in stakeholder management Work with a team passionate about using technology to make interactions joyful and frictionless Opportunity for significant professional growth in a fast-evolving tech landscape A culture that values innovation, initiative, and collaborative problem-solving Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment At Joyful, we believe in empowering our sales team to drive innovation and create meaningful impact. If you’re ready to revolutionize how businesses interact with their stakeholders and lead our sales efforts, we’d love to hear from you!
The Opportunity Were looking for a Technical Support Engineer who will be the first line of defense in resolving technical challenges faced by our customers. Youll combine technical expertise, problem-solving skills, and excellent communication to troubleshoot issues, provide guidance, and ensure smooth usage of Joyfuls products. Youll also contribute to Vibe Supportour approach to making every support interaction collaborative, empathetic, and Youll Do : Customer Issue Resolution Act as the primary contact for customer-reported technical issues via email, chat, or calls Troubleshoot and resolve software, integration, and configuration problems Reproduce issues in test environments to identify root causes Escalate complex issues to engineering teams with clear documentation and reproduction steps Product Knowledge & Guidance Maintain an up-to-date understanding of product features, integrations, and AI-powered capabilities Guide customers in using analytics, dashboards, and automation features effectively Collaboration & Continuous Improvement Work closely with engineering teams to relay recurring issues, bugs, and customer feedback Document solutions, FAQs, and troubleshooting guides for internal and customer-facing knowledge bases Contribute to process improvements for faster resolution and better customer satisfaction Monitoring & Proactive Support Monitor platform health, alerts, and logs to identify potential issues before they impact customers Assist in release verification, sanity checks, and post-deployment testing Provide feedback to product teams on usability and supportability Youll Need : 13 years of experience in technical support, application support, or related roles (fresh graduates with strong skills may also apply) Strong troubleshooting skills and logical thinking Basic understanding of web applications, APIs, and cloud services (AWS, Azure, or GCP) Familiarity with databases (SQL/NoSQL) and querying basics Exposure to tools like Jira, Confluence, monitoring dashboards, or log analysis tools is a plus Excellent communication skills in Englishboth written and verbal Patience, empathy, and a customer-first mindset Ability to work in shifts if required for global support Join Joyful? Be part of a team that directly impacts customer success and satisfaction Work on AI-powered products that are transforming customer engagement Develop both technical and soft skills in a fast-paced SaaS environment Collaborate with engineering, product, and AI specialists to solve challenging problems Enjoy a supportive workplace with a culture that values learning, growth, and positive customer vibes Work from our beautiful Goa office with the latest tools and resources At Joyful, our support engineers dont just answer ticketsthey create experiences that turn customers into advocates. If you love solving problems and making peoples day better, wed love to hear from you! (ref:hirist.tech)
About Joyful Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform. At Joyful, were committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity Were seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stackleveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions. In addition to delivering high-quality code, youll contribute to Joyfuls Vibe Coding cultureour approach to writing code thats clean, collaborative, and a joy to work with. What Youll Do Backend & Cloud Development : Design, develop, and maintain scalable microservices for Joyfuls Engage and Listen platforms Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments Implement robust APIs and data pipelines optimized for performance and reliability Ensure security, compliance, and data privacy in all backend services AI-Powered Solutions Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics Collaborate with data scientists to operationalize AI models for real- time and batch processing Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights Vibe Coding Culture Write clean, well-structured, and maintainable code that engineers enjoy working with Participate in pair programming, peer reviews, and collaborative debugging sessions Share best practices and mentor junior engineers to raise the technical bar across the team Help maintain a development atmosphere thats positive, creative, and focused on continuous improvement DevOps & Deployment Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing Ensure observability, monitoring, and alerting systems are in place for all deployed services Contribute to cost optimization strategies for serverless architectures Collaboration & Problem-Solving Partner with product managers, architects, and designers to translate business requirements into technical solutions Participate in sprint planning, backlog refinement, and retrospectives Troubleshoot production issues and drive root cause analysis for lasting fixes What Youll Need 5+ years of experience in software development, preferably in SaaS or AI- driven products Strong expertise in backend development using Java (Spring Boot), Node.js, or Python Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents) Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns Hands-on experience integrating AI/ML models into applications Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.) Experience with CI/CD pipelines, automated testing, and monitoring tools Strong problem-solving skills and ability to work in fast-paced, collaborative environments Passion for clean, maintainable code and contributing to a healthy team culture Why Join Joyful Work on AI-powered solutions that transform how businesses connect with their stakeholders Be part of a team that embraces serverless-first development and modern cloud-native architectures Thrive in a Vibe Coding culture where great engineering meets great energy Collaborate with talented peers in a supportive, innovation-driven environment Enjoy professional growth opportunities in a fast-scaling company Work from our beautiful Goa office while building solutions used worldwide At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If youre passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, wed love to hear from you! (ref:hirist.tech)
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform. At Joyful, were committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity Were seeking a talented Product Designer who will play a crucial role in shaping the user experience of Joyfuls AI-powered solutions. In this role, youll create intuitive, visually appealing, and frictionless interfaces that enable seamless interactions between companies and their stakeholders. What Youll Do User Experience Design : Design user-centered interfaces for our Engage and Listen platforms that are intuitive, efficient, and joyful to use Create user flows, wireframes, and prototypes that solve complex problems with elegant solutions Collaborate with product managers to translate business requirements and user needs into compelling design solutions Conduct user research and usability testing to validate design decisions and continuously improve our products Visual Design Create visually cohesive and appealing designs that adhere to Joyfuls brand guidelines Design UI components, icons, and visual elements that enhance the overall user experience Maintain and evolve our design system to ensure consistency across all product touchpoints Collaborate with marketing to ensure brand consistency across product and marketing materials Collaboration And Implementation Work closely with developers to ensure designs are implemented accurately and efficiently Provide clear specifications, assets, and guidance to engineering teams Participate in agile development processes, including sprint planning, reviews, and retrospectives Advocate for user-centered design principles throughout the organization Innovation And Research Stay current with UX/UI design trends, tools, and methodologies Research and apply best practices for designing AI-powered interfaces Contribute to the evolution of our AI agent interfaces to make them more intuitive and helpful Design dashboards and data visualizations that make complex information accessible and actionable What Youll Need 2+ years of experience in product design, UX/UI design, or related field, preferably in B2B SaaS or AI products Strong portfolio demonstrating your design process and problem-solving abilities Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar Experience designing complex applications, data visualizations, or AI interfaces Solid understanding of user-centered design principles and methodologies Excellent communication and collaboration skills, with the ability to clearly articulate design decisions Experience working in agile environments and collaborating closely with development teams Understanding of accessibility standards and best practices for inclusive design Master's or Bachelors degree in any related field, or equivalent professional experience Passion for AI technology and its potential to transform business interactions Why Join Joyful ? Be at the forefront of the AI revolution in stakeholder management Shape products that make interactions between companies and their stakeholders frictionless and joyful Work with a team passionate about using technology to improve human experiences Opportunity for significant professional growth in a fast-evolving tech landscape A culture that values innovation, initiative, and collaborative problem-solving Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment At Joyful, we believe that great design is essential to achieving our mission of making all interactions joyful and frictionless. If youre excited about creating experiences that delight users while solving real business problems, wed love to hear from you! (ref:hirist.tech)
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt.Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform. At Joyful, were committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity Were looking for a Solution Architect who will define, design, and deliver high- impact technical solutions for Joyfuls AI-powered platforms. Youll bridge the gap between business needs and technology executionensuring our systems are scalable, secure, and adaptable to evolving market demands. In addition to traditional architecture responsibilities, youll champion Vibe Codingour approach to writing clean, collaborative, and joyful code that teams love to work on. This means leading by example, fostering engineering creativity, and making coding a team-driven, high-energy, and impactful process. What Youll Do Solution Design & Architecture : Define end-to-end architecture for Joyfuls Engage and Listen platforms, ensuring scalability, performance, and maintainability Translate business requirements into high-level technical designs, architecture blueprints, and integration patterns Design APIs, data models, and workflows for multi-channel stakeholder engagement systems Ensure solutions adhere to security, compliance, and data privacy best practices Technical Leadership & Collaboration Partner with product managers, engineering leads, and business stakeholders to align technical solutions with business goals Guide development teams in implementing architectural best practices Conduct architecture reviews, risk assessments, and technology evaluations Facilitate technical decision-making and resolve design conflicts Vibe Coding Culture Champion Joyfuls Vibe Coding philosophywhere clean code meets collaborative spirit Encourage pair programming, open feedback loops, and code that feels good to read and maintain Promote coding standards that balance elegance, performance, and long-term maintainability Create an environment where engineers feel proud and excited about the code they ship Innovation & Technology Evaluation Research and evaluate emerging technologies in AI, cloud infrastructure, and communication platforms Drive proof-of-concepts to validate new solutions or architectural improvements Recommend technology stacks, frameworks, and tools for optimal delivery Integration & Deployment Design integration strategies with third-party systems, CRMs, and AI platforms Oversee deployment architectures, ensuring high availability, disaster recovery, and cost efficiency Work with DevOps teams to establish CI/CD pipelines and automated deployment frameworks What Youll Need 8+ years of experience in software development/architecture, with at least 3 years as a Solution Architect or similar role Strong expertise in Java (Spring Boot), REST APIs, and microservices architecture Deep understanding of cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes) Proficiency in database design (SQL and NoSQL) and data modeling Experience with AI/ML solution design or integration is a plus Strong understanding of security, scalability, and performance optimization principles Proven ability to foster collaborative coding environments (pair programming, peer reviews, coding workshops) Bachelors or Masters degree in Computer Science, Engineering, or relate field Passion for building innovative, high-impact enterprise solutions while keeping the coding vibe positive and inspiring Why Join Joyful ? Architect cutting-edge AI-powered solutions that redefine stakeholder engagement Lead with a culture of Vibe Codingwhere great tech meets great energy Play a pivotal role in shaping the technical future of a fast-growing product Collaborate with a team passionate about innovation and problem-solving Opportunity for significant career growth in a rapidly evolving tech landscape Work from our beautiful Goa office while working on global-scale solutions At Joyful, we believe great architecture and great vibes lead to exceptional products. If youre driven to create solutions that are elegant, scalable, and joyful to build, wed love to hear from you! (ref:hirist.tech)
About Joyful Joyful is a leading AI-powered stakeholder management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform. At Joyful, we’re committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity We’re seeking a dynamic Enterprise Sales Representative who will be a key driver of Joyful’s growth and market expansion. In this role, you’ll develop and execute comprehensive sales strategies that highlight our AI-powered solutions and demonstrate how we remove friction from stakeholder interactions. You’ll lead our sales efforts to acquire new business while building lasting relationships with clients who are looking to transform their stakeholder management through AI. What You’ll Do Sales Strategy Development: Create and implement holistic sales strategies aligned with Joyful’s mission of making stakeholder interactions joyful and frictionless. Develop go-to-market plans for our Engage and Listen platforms across various industries and customer segments. Identify and target key market opportunities using data-driven insights. Achieve stipulated business development targets for new client acquisition and revenue growth. Business Development: Generate leads and opportunities through outbound, strategic, and targeted prospecting into large & medium enterprises. Conduct strategic calls to leverage business from both new prospects and established relationships including our partners. Prospect into cold accounts as well as new groups or divisions of existing customers. Lead client meetings and presentations, effectively communicating the value proposition of our AI-powered solutions. Close new business opportunities and convert prospects into long-term contracts. Client Relationship Management: Develop and nurture strong client relationships at the executive level. Act as a trusted advisor to clients, understanding their business challenges and proposing AI-powered solutions. Work with clients & partners to identify opportunities for expanded engagement and additional use cases for our platforms. Ensure client satisfaction and retention through proactive relationship management. Market Intelligence: Stay informed about industry trends, competitive landscape, and emerging opportunities in AI, customer service, and stakeholder management. Provide feedback to product teams on market needs and client requirements. Contribute insights to refine product positioning and sales enablement materials. What You’ll Need 2+ years of experience in B2B technology sales, preferably in AI, SaaS, or customer experience platforms. Proven track record of achieving sales targets. Experience in selling complex technology solutions to mid-market and enterprise clients. Excellent presentation and communication skills, with the ability to translate complex technical concepts into compelling business value. Strong relationship-building skills and ability to interact with decision-makers at CxO levels. Proficiency in sales methodologies, CRM tools, and sales performance metrics. Degree in Business, Marketing, or related field preferred. Passion for AI technology and its potential to transform business interactions. Why Join Joyful? Be at the forefront of the AI revolution in stakeholder management Work with a team passionate about using technology to make interactions joyful and frictionless Opportunity for significant professional growth in a fast-evolving tech landscape A culture that values innovation, initiative, and collaborative problem-solving Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment At Joyful, we believe in empowering our sales team to drive innovation and create meaningful impact. If you’re ready to revolutionize how businesses interact with their stakeholders and lead our sales efforts, we’d love to hear from you!
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform. At Joyful, were committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity Were seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyfuls AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. Youll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance. In addition to technical leadership, youll champion Vibe Codingour approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience. What Youll Do Technical Leadership & Architecture : Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyfuls Engage and Listen platforms. Define technical roadmaps, architecture patterns, and coding best practices Ensure adherence to software development standards and conduct regular code reviews Make critical build-versus-buy and technology adoption decisions Team Management & Collaboration Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization Identify and resolve bottlenecks in development, deployment, and delivery processes Vibe Coding Culture Lead by example in practicing Vibe Codingwriting code that is clean, well-structured, and joyful to work with Encourage pair programming, open collaboration, and frequent peer reviews Maintain high coding standards while keeping the process creative and energizing for the team Promote a development culture where engineers feel motivated, supported, and proud of the work they ship Hands-On Development Contribute directly to code when neededparticularly for complex modules, integrations, and performance optimization Oversee the development of APIs, microservices, and integrations with third-party platforms Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place Innovation & Continuous Improvement Stay ahead of emerging technologies in AI, cloud, and enterprise communication platform Propose and implement innovative solutions to improve product performance, security, and maintainability Drive proof-of-concepts for new features or architectural improvements Ensure systems are designed for high availability, scalability, and disaster recovery What Youll Need 6+ years of professional software development experience, with at least 2 years in a technical leadership role Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes) Strong understanding of relational and NoSQL databases Experience building scalable, high-availability systems in B2B SaaS or AI- powered products Solid knowledge of software design patterns, performance optimization, and security best practices Familiarity with frontend technologies (Angular, React, or similar) is a plus Excellent communication and stakeholder management skills Bachelors or Masters degree in Computer Science, Engineering, or related field Passion for AI technologies and building software in a positive, high-energy coding environment Why Join Joyful ? Be at the forefront of the AI revolution in stakeholder management Lead impactful projects with a culture of Vibe Codingwhere high-quality engineering meets great team energy Work with a highly skilled and passionate team Enjoy significant growth opportunities in a rapidly scaling organization A culture that values innovation, ownership, and collaborative problem- solving Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If youre excited about solving complex technical challenges while mentoring teams to deliver exceptional products, wed love to meet you! (ref:hirist.tech)
Role Overview: Joyful is a leading AI-powered stakeholder management platform that aims to make interactions between companies and stakeholders joyful by removing friction. As an Enterprise Sales Representative at Joyful, you will play a crucial role in driving the company's growth and market expansion. You will be responsible for developing and executing comprehensive sales strategies to showcase Joyful's AI-powered solutions and enhance stakeholder interactions. Key Responsibilities: - Develop and implement holistic sales strategies in line with Joyful's mission of making stakeholder interactions joyful and frictionless. - Create go-to-market plans for the Engage and Listen platforms targeting various industries and customer segments. - Identify key market opportunities using data-driven insights and achieve business development targets for new client acquisition and revenue growth. - Generate leads through outbound prospecting into large & medium enterprises and conduct strategic calls to secure business from new prospects and existing relationships. - Lead client meetings and presentations to effectively communicate the value proposition of AI-powered solutions and close new business opportunities. - Cultivate strong client relationships at the executive level, act as a trusted advisor, and identify opportunities for expanded engagement. - Stay updated on industry trends, competitive landscape, and emerging opportunities in AI, customer service, and stakeholder management to provide insights for product refinement. Qualifications Required: - 2+ years of experience in B2B technology sales, preferably in AI, SaaS, or customer experience platforms. - Proven track record of achieving sales targets and selling complex technology solutions to mid-market and enterprise clients. - Excellent presentation and communication skills with the ability to translate technical concepts into compelling business value. - Strong relationship-building skills and proficiency in sales methodologies, CRM tools, and sales performance metrics. - Degree in Business, Marketing, or related field preferred. - Passion for AI technology and its potential to transform business interactions. Note: Additional details about the company culture and benefits are not mentioned in the job description. ,
About Joyful Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform. At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful’s AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You’ll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance. In addition to technical leadership, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience. What You'll Do Technical Leadership & Architecture: Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful’s Engage and Listen platforms. Define technical roadmaps, architecture patterns, and coding best practices Ensure adherence to software development standards and conduct regular code reviews Make critical build-versus-buy and technology adoption decisions Team Management & Collaboration: Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization Identify and resolve bottlenecks in development, deployment, and delivery processes Vibe Coding Culture: Lead by example in practicing Vibe Coding—writing code that is clean, well-structured, and joyful to work with Encourage pair programming, open collaboration, and frequent peer reviews Maintain high coding standards while keeping the process creative and energizing for the team Promote a development culture where engineers feel motivated, supported, and proud of the work they ship Hands-On Development: Contribute directly to code when needed—particularly for complex modules, integrations, and performance optimization Oversee the development of APIs, microservices, and integrations with third-party platforms Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place Innovation & Continuous Improvement: Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms Propose and implement innovative solutions to improve product performance, security, and maintainability Drive proof-of-concepts for new features or architectural improvements Ensure systems are designed for high availability, scalability, and disaster recovery What You'll Need 6+ years of professional software development experience, with at least 2 years in a technical leadership role Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes) Strong understanding of relational and NoSQL databases Experience building scalable, high-availability systems in B2B SaaS or AI-powered products Solid knowledge of software design patterns, performance optimization, and security best practices Familiarity with frontend technologies (Angular, React, or similar) is a plus Excellent communication and stakeholder management skills Bachelor’s or Master’s degree in Computer Science, Engineering, or related field Passion for AI technologies and building software in a positive, high-energy coding environment Why Join Joyful? Be at the forefront of the AI revolution in stakeholder management Lead impactful projects with a culture of Vibe Coding—where high-quality engineering meets great team energy Work with a highly skilled and passionate team Enjoy significant growth opportunities in a rapidly scaling organization A culture that values innovation, ownership, and collaborative problem-solving Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you’re excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we’d love to meet you!
About Joyful Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform. At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful's AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You'll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance. In addition to technical leadership, you'll champion Vibe Codingour approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience. What You'll Do Technical Leadership & Architecture: Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful's Engage and Listen platforms. Define technical roadmaps, architecture patterns, and coding best practices Ensure adherence to software development standards and conduct regular code reviews Make critical build-versus-buy and technology adoption decisions Team Management & Collaboration: Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization Identify and resolve bottlenecks in development, deployment, and delivery processes Vibe Coding Culture: Lead by example in practicing Vibe Codingwriting code that is clean, well-structured, and joyful to work with Encourage pair programming, open collaboration, and frequent peer reviews Maintain high coding standards while keeping the process creative and energizing for the team Promote a development culture where engineers feel motivated, supported, and proud of the work they ship Hands-On Development: Contribute directly to code when neededparticularly for complex modules, integrations, and performance optimization Oversee the development of APIs, microservices, and integrations with third-party platforms Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place Innovation & Continuous Improvement: Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms Propose and implement innovative solutions to improve product performance, security, and maintainability Drive proof-of-concepts for new features or architectural improvements Ensure systems are designed for high availability, scalability, and disaster recovery What You'll Need 6+ years of professional software development experience, with at least 2 years in a technical leadership role Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes) Strong understanding of relational and NoSQL databases Experience building scalable, high-availability systems in B2B SaaS or AI-powered products Solid knowledge of software design patterns, performance optimization, and security best practices Familiarity with frontend technologies (Angular, React, or similar) is a plus Excellent communication and stakeholder management skills Bachelor's or Master's degree in Computer Science, Engineering, or related field Passion for AI technologies and building software in a positive, high-energy coding environment Why Join Joyful Be at the forefront of the AI revolution in stakeholder management Lead impactful projects with a culture of Vibe Codingwhere high-quality engineering meets great team energy Work with a highly skilled and passionate team Enjoy significant growth opportunities in a rapidly scaling organization A culture that values innovation, ownership, and collaborative problem-solving Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you're excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we'd love to meet you!
About Joyful Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform. At Joyful, were committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity Were seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stackleveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions. In addition to delivering high-quality code, youll contribute to Joyfuls Vibe Coding cultureour approach to writing code thats clean, collaborative, and a joy to work with. What Youll Do Backend & Cloud Development : Design, develop, and maintain scalable microservices for Joyfuls Engage and Listen platforms Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments Implement robust APIs and data pipelines optimized for performance and reliability Ensure security, compliance, and data privacy in all backend services AI-Powered Solutions Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics Collaborate with data scientists to operationalize AI models for real- time and batch processing Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights Vibe Coding Culture Write clean, well-structured, and maintainable code that engineers enjoy working with Participate in pair programming, peer reviews, and collaborative debugging sessions Share best practices and mentor junior engineers to raise the technical bar across the team Help maintain a development atmosphere thats positive, creative, and focused on continuous improvement DevOps & Deployment Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing Ensure observability, monitoring, and alerting systems are in place for all deployed services Contribute to cost optimization strategies for serverless architectures Collaboration & Problem-Solving Partner with product managers, architects, and designers to translate business requirements into technical solutions Participate in sprint planning, backlog refinement, and retrospectives Troubleshoot production issues and drive root cause analysis for lasting fixes What Youll Need 5+ years of experience in software development, preferably in SaaS or AI- driven products Strong expertise in backend development using Java (Spring Boot), Node.js, or Python Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents) Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns Hands-on experience integrating AI/ML models into applications Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.) Experience with CI/CD pipelines, automated testing, and monitoring tools Strong problem-solving skills and ability to work in fast-paced, collaborative environments Passion for clean, maintainable code and contributing to a healthy team culture Why Join Joyful Work on AI-powered solutions that transform how businesses connect with their stakeholders Be part of a team that embraces serverless-first development and modern cloud-native architectures Thrive in a Vibe Coding culture where great engineering meets great energy Collaborate with talented peers in a supportive, innovation-driven environment Enjoy professional growth opportunities in a fast-scaling company Work from our beautiful Goa office while building solutions used worldwide At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If youre passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, wed love to hear from you! (ref:hirist.tech)
Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform. At Joyful, were committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity Were seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyfuls AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. Youll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance. In addition to technical leadership, youll champion Vibe Codingour approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience. What Youll Do Technical Leadership & Architecture : Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyfuls Engage and Listen platforms. Define technical roadmaps, architecture patterns, and coding best practices Ensure adherence to software development standards and conduct regular code reviews Make critical build-versus-buy and technology adoption decisions Team Management & Collaboration Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization Identify and resolve bottlenecks in development, deployment, and delivery processes Vibe Coding Culture Lead by example in practicing Vibe Codingwriting code that is clean, well-structured, and joyful to work with Encourage pair programming, open collaboration, and frequent peer reviews Maintain high coding standards while keeping the process creative and energizing for the team Promote a development culture where engineers feel motivated, supported, and proud of the work they ship Hands-On Development Contribute directly to code when neededparticularly for complex modules, integrations, and performance optimization Oversee the development of APIs, microservices, and integrations with third-party platforms Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place Innovation & Continuous Improvement Stay ahead of emerging technologies in AI, cloud, and enterprise communication platform Propose and implement innovative solutions to improve product performance, security, and maintainability Drive proof-of-concepts for new features or architectural improvements Ensure systems are designed for high availability, scalability, and disaster recovery What Youll Need 6+ years of professional software development experience, with at least 2 years in a technical leadership role Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes) Strong understanding of relational and NoSQL databases Experience building scalable, high-availability systems in B2B SaaS or AI- powered products Solid knowledge of software design patterns, performance optimization, and security best practices Familiarity with frontend technologies (Angular, React, or similar) is a plus Excellent communication and stakeholder management skills Bachelors or Masters degree in Computer Science, Engineering, or related field Passion for AI technologies and building software in a positive, high-energy coding environment Why Join Joyful Be at the forefront of the AI revolution in stakeholder management Lead impactful projects with a culture of Vibe Codingwhere high-quality engineering meets great team energy Work with a highly skilled and passionate team Enjoy significant growth opportunities in a rapidly scaling organization A culture that values innovation, ownership, and collaborative problem- solving Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If youre excited about solving complex technical challenges while mentoring teams to deliver exceptional products, wed love to meet you! (ref:hirist.tech)