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2.0 - 6.0 years
0 Lacs
ludhiana, punjab
On-site
The Channel Management Executive- Last Mile position in the B2C Xpress Operations department is currently open in multiple locations including Visakhapatnam, Ludhiana, Shimla, Srinagar, Chennai & Bangalore. With 2-4 years of experience, the Operations Executive will play a crucial role in communicating with upper management to develop strategic operations goals, creating long-range plans, and managing the organization's budget and expenses. Responsibilities include overseeing last mile operations of the DC/branch, managing stock movements, tracking daily shipments data, and handling Channel Management/Franchisee management. The role also involves training franchisees on various applications, improving delivery performance, ensuring timely operations, providing solutions, monitoring COD closures, and maintaining a clean workplace environment. The ideal candidate should possess good Excel knowledge, proficiency in English and Regional Languages, a minimum of 2 years of experience, team handling skills, and geographical knowledge. The educational qualifications required for this position are a Graduate or Post-Graduate degree.,
Posted 2 months ago
1.0 - 6.0 years
3 - 3 Lacs
Perambalur
Work from Office
Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - perambalur, Tamil nadu Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership Interested Candidate contact:7012093797
Posted 2 months ago
2.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Role & responsibilities: Ensure Booking parameters & Delivery Parameters is followed Coordination for 3CF activities like clearance of stock etc. SQS & 5S guiding to all & ensure compliance Loading & unloading of GA/Route vehicle/Vehicle Management Timely loading & Unloading of Vehicle Managing OTD &OTA Managing on time departure of vehicles. Managing Maximum capacity utilisation Retention & Increase of Business partners. Reduction in cost on delivery, Lodgement On time performance of Departure and Arrival vehicles to get required service Development and retention of GA, Agents and Vendors Functional Training to Service Staff Ensure sufficient stationery stock. Preferred candidate profile Logistics background is mandatory Understanding of a shift activities and leading the same Flexibility with shift timings is preferred
Posted 2 months ago
6.0 - 11.0 years
2 - 4 Lacs
Kolhapur, Dapoli
Work from Office
Sr. Executive / Jr. Manager in the Tourism Department plays a critical role in promoting tourism destinations, products, and services to potential customers, businesses, and travel agencies. This role often involves a mix of sales, customer relationship management, marketing, and fieldwork to drive tourism-related revenue. Here's a detailed job profile: Job Title: Sr. Executive / Jr. Manager Tourism Department Primary Responsibilities: Target Achievement : Meet sales targets and KPIs set by the department to contribute to the overall revenue goals. Focus on growing market share in specific regions, both domestically and internationally, by targeting high-potential customer segments Sales and Business Development : Actively promote tourism destinations, packages, and services to prospective clients such as travel agents, tour operators, hotels, airlines, and other travel-related businesses. Develop and execute sales strategies to achieve targets related to tourist packages, bookings, and services. Identify new business opportunities and clients, including corporate, leisure, and international clients, through market research and networking. Client Relationship Management : Build and maintain strong relationships with clients, including travel agents, tourism boards, tour operators, and stakeholders in the tourism industry. Conduct regular visits to clients, ensure customer satisfaction, and manage after-sales services. Provide support to clients in resolving any issues or queries related to bookings or services. Promotions and Events : Represent the tourism department at trade shows, conferences, and other promotional events. Organize roadshows, presentations, and promotional activities to showcase tourism products to target markets. Coordinate with marketing teams for promotions, offers, and campaigns that drive tourism. Market Research and Reporting : Gather market intelligence, competitor information, and customer preferences to develop tailored sales pitches and strategies. Provide regular reports on sales progress, competitor activities, market trends, and customer feedback to management. Analyze sales data to track performance against targets and make recommendations for improvements. Training and Collaboration : Work closely with travel agencies, tour operators, and other tourism professionals to keep them informed about new destinations, services, and packages. Conduct training sessions for travel agents and partners about the tourism departments offerings, policies, and procedures. Collaborate with other departments, such as marketing and operations, to ensure seamless delivery of services. On-the-Ground Promotion : Conduct field visits to popular tourism locations and destinations to promote services directly to visitors and local businesses. Assess and suggest improvements to enhance the tourism experience based on first hand feedback from clients and travelers. Key Skills and Qualifications: Educational Background : A bachelors degree in Business Administration, Marketing, Tourism, Hospitality, or related fields. Certifications or additional training in tourism and sales management are a plus. Selling skills in B2C category with outbound calling / meeting prospective influencers consumers Experience : Previous experience in sales, field marketing, or the tourism industry is highly preferred. Strong knowledge of tourism destinations, products, and services. Skills : Strong communication and negotiation skills to build relationships with clients. Ability to work independently and manage time effectively. Good presentation and public speaking skills. In-depth knowledge of the tourism industry, including current trends and competitive landscape. Strong problem-solving and customer service orientation. Passion for Tourism Industry Other Requirements : Ability to travel frequently for field visits and client meetings. A deep understanding of the local culture, history, and tourism attractions. Proficiency in using CRM tools and MS Office Suite (Excel, PowerPoint, Word). This role demands someone passionate about the tourism industry and capable of building relationships while contributing to the growth of the tourism sector in their region or country.
Posted 2 months ago
1.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Role & responsibilities Service Level Monitoring: Ensure on-time performance and maintain high service quality for Surface Express and Air Express operations. Cost Optimization: Minimize feeder and express transportation costs through maximum capacity utilization and reduce pick-up and delivery expenses without compromising service quality. Business Partner & Vendor Management: Develop and retain key business partners and vendors while ensuring strict compliance with company policies. Operational Coordination & Project Handling: Coordinate seamlessly between Operating Units (OUs), Zone Offices (ZOs), Head Office (HO), and Zone Divisions (ZDs). Efficiently manage special project deliveries and pick-ups. Policy Implementation & Monitoring: Implement company policies consistently and monitor DEPS compliance. Keep the Head of Quality informed about new developments within the zone. Team Leadership & Collaboration: Lead and motivate the team to achieve operational targets. Act as the extended arm of the Regional Operations Head, facilitating smooth strategy execution and effective communication. Preferred candidate profile With logistics background Readiness to groom self and take up future Shift Leader roles Key Competencies: Strong statistical analysis and interpretation Solid geographical awareness and industry networking Effective communication skills Proven people management capabilities Readiness to learn internal of IT systems and tools
Posted 3 months ago
2.0 - 7.0 years
3 - 3 Lacs
Chennai
Work from Office
Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - Reliance ,Ankleshwar , Deesa ,kheralu, prantij,Paldi, Kadi Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership
Posted 3 months ago
2 - 7 years
3 - 3 Lacs
Bharuch, Ahmedabad, Vadodara
Work from Office
Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - Reliance ,Ankleshwar , Deesa ,kheralu, prantij,Paldi, Kadi Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership
Posted 4 months ago
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