Summary: The IT Technical Analyst II is responsible for analyzing and developing solutions to meet the technology needs of the organization. This role involves troubleshooting technical issues, supporting system implementations, and collaborating with various departments to enhance IT services. Will be heavily involved with Intune, SCCM and SOTI applications. Job Duties: 1 Primary Duties: System Analysis: o Evaluate business needs and translate them into technical specifications. o Perform database management and administration tasks; troubleshoot and resolve database problems. o Deploying software, updates and patches using SCCM or Intune, creating timely deployment of patches. Technical Support: o Provide second-level support for IT issues, escalating complex problems to Senior Mgmt as necessary. o Troubleshoot software and hardware issues and provide timely resolution. o Monitoring systems health, performance and software deployment. o Ensuring all devices and software deployments adhere to our security policies and standards. Project Management: o Assist in planning and executing IT projects, ensuring deadlines and milestones are met. Documentation and Reporting: o Develop and maintain system documentation, user guides, and training materials. o Prepare reports and presentations for management on system performance and project status. Collaboration and Communication: o Work closely with other IT team members and departments to ensure seamless integration of technology solutions. o Communicate effectively with non-technical stakeholders to understand their needs and provide technical guidance. Requirements: Education and Experience: Bachelor's degree in computer science, Information Technology, or related field. 3+ years of experience in IT analysis or a related role. Strong understanding of IT systems, networks, and databases. Experience with project management methodologies and tools. Proficiency in troubleshooting software/hardware issues. Experience with Intune, SOTI and SCCM. Prior experience working in a team-oriented, collaborative environment Essential Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Familiarity with programming languages and system integration is a plus. Knowledge of cybersecurity principles and data protection regulations.

Summary: Manage NOC operations to ensure seamless service delivery, incident management, and technical support, while cultivating leadership skills. Ensure ticketing and SLA compliance, document client activities, and support proactive monitoring and reliability metrics. Provide 24/7 escalation support with expertise in networking and ITIL processes. Job Duties: 1 Primary Duties: Daily Management: Oversee NOC team operations to ensure seamless service delivery and incident management, request management, identity access management, command center. Technical Proficiency: Provide L1 and L2 network-related technical support and ensure efficient shift management for optimal resource utilization and communication. Demonstrate technical knowledge in AD, networking (SD-Wan, MPLS, BGP, OSPF), Windows server, OS, SQL and basic troubleshooting, Proficient in Microsoft Office 365 and SolarWinds, with a preferred understanding of ITIL frameworks. Leadership Development: Cultivate strong leadership skills to guide and motivate a high-performing team and coach fresher to handle NOC. Ticketing and SLA Compliance: Ensure accurate data capture and compliance with TAT and SLAs when transferring tickets, supporting the operation in minimizing escalations to Infra architect. Activity Documentation: Generate and document tickets for all activities at the time of report, ensuring timely action and escalation based on priority and severity. Client Satisfaction: Gather and document client feedback for each ticket and deliver regular performance reports to service account manager. Vendor management: Proactively monitor vendor related issue and engage with them as first face of escalation. Engage with ITSM if KPIs are not full filled. Documentation and Metrics: Maintain site-specific documentation and support the IT service manager in monitoring reliability metrics and predicting potential failures. Proactive Monitoring: Oversee production networks, servers, and applications through a centralized console, taking initiative and being a self-starter. Monitor proactive alerts and communicate resolutions, using NOC monitoring tools effectively. Grafana/Prometheus, SolarWinds, Citrix, CrowdStrike. Log Analysis (Splunk, Loki). 24/7 Escalation Support: Provide first-level escalation support for Operation, ensuring high service levels. Incident and Change Management: Follow ITIL incident management processes, identify major incidents and coordinate as required. Experience Requirements: Minimum 8 years in IT support with minimum 5+ years' experience in NOC, major incident management, ITIL processes. Communication and Reporting: Craft clear incident status updates for executive audiences and work in a service delivery role with a business focus.

The ideal candidate will be responsible for recruitment efforts, new hire orientation and onboarding, employee termination, payroll and benefits, company policy and procedure adherence. In addition, you will build strong relationships with our company's managers in order to help them with their human resource needs. Responsibilities Oversee full-cycle of recruitment efforts Develop and oversee new hire orientation, onboarding efforts and employee termination process Assist with payroll and benefits administration Ensures compliance with company policies and procedures and legal Responsibilities Qualifications Bachelor's degree or equivalent experience in Business, Human Resources, or related area 4+ years' of experience working in Human Resources Strong interpersonal and communication skills