GEODIS

Summary: The IT Technical Analyst II is responsible for analyzing and developing solutions to meet the technology needs of the organization. This role involves troubleshooting technical issues, supporting system implementations, and collaborating with various departments to enhance IT services. Will be heavily involved with Intune, SCCM and SOTI applications. Job Duties: 1 Primary Duties: System Analysis: o Evaluate business needs and translate them into technical specifications. o Perform database management and administration tasks; troubleshoot and resolve database problems. o Deploying software, updates and patches using SCCM or Intune, creating timely deployment of patches. Technical Support: o Provide second-level support for IT issues, escalating complex problems to Senior Mgmt as necessary. o Troubleshoot software and hardware issues and provide timely resolution. o Monitoring systems health, performance and software deployment. o Ensuring all devices and software deployments adhere to our security policies and standards. Project Management: o Assist in planning and executing IT projects, ensuring deadlines and milestones are met. Documentation and Reporting: o Develop and maintain system documentation, user guides, and training materials. o Prepare reports and presentations for management on system performance and project status. Collaboration and Communication: o Work closely with other IT team members and departments to ensure seamless integration of technology solutions. o Communicate effectively with non-technical stakeholders to understand their needs and provide technical guidance. Requirements: Education and Experience: Bachelor's degree in computer science, Information Technology, or related field. 3+ years of experience in IT analysis or a related role. Strong understanding of IT systems, networks, and databases. Experience with project management methodologies and tools. Proficiency in troubleshooting software/hardware issues. Experience with Intune, SOTI and SCCM. Prior experience working in a team-oriented, collaborative environment Essential Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Familiarity with programming languages and system integration is a plus. Knowledge of cybersecurity principles and data protection regulations.

Summary: Manage NOC operations to ensure seamless service delivery, incident management, and technical support, while cultivating leadership skills. Ensure ticketing and SLA compliance, document client activities, and support proactive monitoring and reliability metrics. Provide 24/7 escalation support with expertise in networking and ITIL processes. Job Duties: 1 Primary Duties: Daily Management: Oversee NOC team operations to ensure seamless service delivery and incident management, request management, identity access management, command center. Technical Proficiency: Provide L1 and L2 network-related technical support and ensure efficient shift management for optimal resource utilization and communication. Demonstrate technical knowledge in AD, networking (SD-Wan, MPLS, BGP, OSPF), Windows server, OS, SQL and basic troubleshooting, Proficient in Microsoft Office 365 and SolarWinds, with a preferred understanding of ITIL frameworks. Leadership Development: Cultivate strong leadership skills to guide and motivate a high-performing team and coach fresher to handle NOC. Ticketing and SLA Compliance: Ensure accurate data capture and compliance with TAT and SLAs when transferring tickets, supporting the operation in minimizing escalations to Infra architect. Activity Documentation: Generate and document tickets for all activities at the time of report, ensuring timely action and escalation based on priority and severity. Client Satisfaction: Gather and document client feedback for each ticket and deliver regular performance reports to service account manager. Vendor management: Proactively monitor vendor related issue and engage with them as first face of escalation. Engage with ITSM if KPIs are not full filled. Documentation and Metrics: Maintain site-specific documentation and support the IT service manager in monitoring reliability metrics and predicting potential failures. Proactive Monitoring: Oversee production networks, servers, and applications through a centralized console, taking initiative and being a self-starter. Monitor proactive alerts and communicate resolutions, using NOC monitoring tools effectively. Grafana/Prometheus, SolarWinds, Citrix, CrowdStrike. Log Analysis (Splunk, Loki). 24/7 Escalation Support: Provide first-level escalation support for Operation, ensuring high service levels. Incident and Change Management: Follow ITIL incident management processes, identify major incidents and coordinate as required. Experience Requirements: Minimum 8 years in IT support with minimum 5+ years' experience in NOC, major incident management, ITIL processes. Communication and Reporting: Craft clear incident status updates for executive audiences and work in a service delivery role with a business focus.

The ideal candidate will be responsible for recruitment efforts, new hire orientation and onboarding, employee termination, payroll and benefits, company policy and procedure adherence. In addition, you will build strong relationships with our company's managers in order to help them with their human resource needs. Responsibilities Oversee full-cycle of recruitment efforts Develop and oversee new hire orientation, onboarding efforts and employee termination process Assist with payroll and benefits administration Ensures compliance with company policies and procedures and legal Responsibilities Qualifications Bachelor's degree or equivalent experience in Business, Human Resources, or related area 4+ years' of experience working in Human Resources Strong interpersonal and communication skills

General information Legal entity GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker. Reference 2025-15978 Line Of Business FREIGHT MANAGEMENT Position description Type of assignment Full-time Regular Function Support function - Information Technology Services Job title IT Level 2 Process Support Specialist M/F Position requirements and constraints (working hours…) Irregular working hours - 24*7 Candidate must be flexible and open to work in night shifts, early morning shifts. Also open to support few weekend for Major maintenance activities and application releases. Job description Provide support on TMS to Level 1 (key and super users), in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS [Next Gen].  Analysis, classification and solving of Incidents of our TMS  Conduct approval tests on functionality of new versions provided by our software supplier  Provide TMS application support on global scale  Identify TMS application training needs  Coordinate and conduct (refresher-)trainings for TMS system to Key Users  Work closely with team members, Key Users (Level 1 Support), application specialists (Level 3) and TMS vendor (Level 4) for incident issues  Document TMS incidents and resolutions and maintain these in a knowledge database  Support of local country key-users on how to use the TMS  Create solutions for IT Incidents or monitor progress while escalated to higher level support groups  Fulfilment of defined standard user service requests  Participation in acceptance tests on new versions provided by the software supplier  Conduct trainings for country Key Users on new software versions via online trainings  Evaluate effectiveness of training and provides feedback on improvement possibilities TMS Application Support the implementation of new policies, processes and procedures in TMS, by providing training and identifying optimization opportunities, in line with OPS polices and business needs in order to ensure efficient use of TMS within the Network  Participate in acceptance tests of new versions of the TMS  Participate in TMS related projects when requested and develop training material for projects going live  Identify system optimization opportunities and report to application and process owners Management Information Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS [Next Gen]  Administer ticket handling records  Administer, analyse and report testing results to Level 2 Support Manager  Administer and report training hours conducted and results to Level 2 Support Manager  Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies  Maintain of the knowledge database with identified problems and available solutions Applicant's profile Bachelor working and thinking level Business background with 2-3 years' experience in logistics and forwarding or an IT background with 2-3 years' experience in support of logistics systems Experience in conducting user Trainings Fluent English, in speaking and writing Must have in-depth knowledge of the TMS CCP certification or Cargowise Certified Specialist is must. Candidate should be flexible and open to work 24*7 Working time (%) 100 Position location Position place Asia, India, Delhi Location Delhi NCR, Geodis gurgaon office Candidate criteria Minimum level of education required BACHELOR'S DEGREE Years of experience in similar position Junior (1 to 5 years of experience) Languages English (Fluent)

About the Company GEODIS is committed to providing innovative and sustainable logistics solutions that meet the needs of our clients while adhering to our core principles and values. About the Role Provide support on TMS to Level 1 (key and super users), in line with operations policies and business needs in order to ensure an optimized utilization of our Operational TMS. Responsibilities Analysis, classification and solving of Incidents of our TMS Conduct approval tests on functionality of new versions provided by our software supplier Provide TMS application support on global scale Identify TMS application training needs Coordinate and conduct (refresher-)trainings for TMS system to Key Users Work closely with team members, Key Users (Level 1 Support), application specialists (Level 3) and TMS vendor (Level 4) for incident issues Document TMS incidents and resolutions and maintain these in a knowledge database Support of local country key-users on how to use the TMS Create solutions for IT Incidents or monitor progress while escalated to higher level support groups Fulfilment of defined standard user service requests Participation in acceptance tests on new versions provided by the software supplier Conduct trainings for country Key Users on new software versions via online trainings Evaluate effectiveness of training and provides feedback on improvement possibilities Participate in acceptance tests of new versions of the TMS Participate in TMS related projects when requested and develop training material for projects going live Identify system optimization opportunities and report to application and process owners Management Information Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS [Next Gen]. Administer ticket handling records Administer, analyse and report testing results to Level 2 Support Manager Administer and report training hours conducted and results to Level 2 Support Manager Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies Maintain of the knowledge database with identified problems and available solutions Qualifications Bachelor working and thinking level Business background with 2-3 years' experience in logistics and forwarding or an IT background with 2-3 years' experience in support of logistics systems Experience in conducting user Trainings Fluent English, in speaking and writing Must have in-depth knowledge of the TMS CCP certification or Cargowise Certified Specialist is must. Irregular working hours - 24*7 Candidate should be flexible and open to work 24*7 Candidate must be flexible and open to work in night shifts, early morning shifts. Also open to support few weekend for Major maintenance activities and application releases. Equal Opportunity Statement GEODIS is committed to diversity and inclusivity in the workplace.

The Operation Specialist M/F position at GEODIS entails leading and managing Device as a Service (DaaS), Workstation as a Service (WaaS), and Any think as a Service (XaaS) requirements to support customers. In this role, you will update the MPO and Service Now orders, interact with clients and third-party logistics providers to manage service level requirements (SLA), and support multiple APAC country services to meet customer needs. Your responsibilities will include device delivery, management, and RMA services (Forward & Reverse), ticket management on ServiceNow, coordination with suppliers for vehicle placement and device repairs, and managing the repository of shipping documents. You will also be responsible for various activities such as MPO order creation, preparing billing reports, acting as a single point of contact for country teams, customers, and suppliers, and managing the Daas, WaaS, and XaaS service requirements. Additionally, you will update MPOs, create orders through manual data entry or mass upload, monitor operational data for billing, and maintain a master report of all geoflow orders status. Supplier relationship management is a crucial aspect of this role, where you will maintain good relationships with suppliers, expand the supplier base to ensure competitive rates, select and evaluate suppliers for new customer requirements, and ensure suppliers are appropriately inducted into the GSCO Vendor List. The ideal candidate will have a Bachelor's or University degree in Supply Chain Management, at least three to five years of work experience in supplier management or sourcing, and fluency in English. Strong analytical skills, proficiency in MS Office and analytical tools, and the ability to work effectively with internal and external stakeholders are essential for this role. Preferred qualifications include good communication and presentation skills, the ability to work in a multicultural environment, and experience in supplier relationship or contract management in the 3PL/4PL industry. The successful candidate should possess good analytical skills, knowledge of MS Office and analytical tools, and experience in supplier relationship management. Being a team player, having a strong analytical mindset, and the ability to adapt to different time zones are key behavioral competencies required for this role. The Operation Specialist M/F position is based in Bangalore, India, and requires a Bachelor's degree as the minimum level of education. If you are a proactive individual with a strong background in supply chain management and supplier relationship management, this role offers an exciting opportunity to contribute to GEODIS" operational activities and support the company's vision of value creation for customers.,