-Respond to incoming leads from IndiaMart and engage with potential clients (medical stores). -Call leads to understand their requirements and provide relevant product information. -Create and confirm orders based on customer requests and specifications. -Coordinate with the dispatch team to ensure timely shipping and delivery of medicines. -Keep track of inventory levels and inform customers of product availability. -Maintain accurate records of orders, shipments, and customer interactions. -Provide excellent customer service and address any issues or concerns promptly. -Build and maintain strong relationships with medical store clients for repeat business.
Monitor and manage leads generated through digital platforms such as Instagram, Facebook, and YouTube. Send detailed information PDFs to new leads in a timely manner. Maintain regular follow-up to ensure lead engagement and progression through the pipeline. Coordinate with returning or older leads expressing interest in visiting the company. Provide accurate address details, location, and company visiting hours. Schedule and confirm video call appointments with leads as per their preferred date and time. Maintain clear and professional communication to resolve any doubts or concerns regarding franchise acquisition. Act as a liaison between potential franchisees and internal teams for a smooth onboarding experience.
Respond to incoming leads from IndiaMart and engage with potential clients (medical stores). Call leads to understand their requirements and provide relevant product information. Create and confirm orders based on customer requests and specifications. Coordinate with the dispatch team to ensure timely shipping and delivery of medicines. Keep track of inventory levels and inform customers of product availability. Maintain accurate records of orders, shipments, and customer interactions. Provide excellent customer service and address any issues or concerns promptly. Build and maintain strong relationships with medical store clients for repeat business.
-Monitor and manage leads generated through digital platforms such as Instagram, Facebook, and YouTube. Send detailed information PDFs to new leads in a timely manner. Maintain regular follow-up to ensure lead engagement and progression through the pipeline. Coordinate with returning or older leads expressing interest in visiting the company. Provide accurate address details, location, and company visiting hours. Schedule and confirm video call appointments with leads as per their preferred date and time. Maintain clear and professional communication to resolve any doubts or concerns regarding franchise acquisition. Act as a liaison between potential franchisees and internal teams for a smooth onboarding experience.