Sr.Analyst/Team Lead - WFM Capacity Planning Golden Opportunities

6.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Analyst/Team Lead in WFM Capacity Planning, you will be responsible for developing and implementing capacity planning models to optimize workforce utilization and enhance efficiency. Leading the WFM Capacity Planning team, you will drive business objectives and enhance customer satisfaction through collaboration with stakeholders to gather requirements and provide data-driven insights for informed decision-making. It will be your duty to design scheduling strategies to minimize shrinkage and maximize productivity while nurturing relationships with key stakeholders across operations, sales, and customer service teams. Staying abreast of industry trends and best practices, you will...

Posted 1 week ago

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Sr. Analyst / Team Lead - WFM Capacity Planning Golden Opportunities

6.0 - 11.0 years

14 Lacs

bengaluru

Work from Office

We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT (Average Handling Time) management. Responsibilities Develop and implement capacity planning models to optimize workforce utilization and improve efficiency Lead the WFM Capacity Planning team to achieve business objectives and improve customer satisfaction Collaborate with stakeholders to gather requirements and provide data-driven insights to inform business decisions Design and implement scheduling strat...

Posted 2 weeks ago

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