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Genesys Agent / Supervisor Dashboard Lead Knack RCM

5.0 - 9.0 years

0 Lacs

punjab

On-site

As a candidate for this position, you should possess the ability to build Dashboards within Genesys that cater to agents, supervisors, managers, and directors. Your experience should include hands-on knowledge of Genesys Cloud and AI capabilities, with a focus on Co-pilot and natural language processing (NLP) models. Proficiency in Cloud APIs and web services is essential to seamlessly integrate the Dashboards with various business applications. A solid understanding of cloud architecture and the deployment of best practices within a Genesys environment is necessary to ensure security and scalability. You should demonstrate a proven track record of managing the full project lifecycle, starti...

Posted 2 months ago

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