Genesys Agent / Supervisor Dashboard Lead Knack RCM

5.0 - 9.0 years

0 Lacs

punjab

On-site

Role Overview: You will be responsible for building Dashboards inside Genesys for agents to monitor their performance. Additionally, you will need to develop Dashboards for supervisors, managers, and directors. Your role will involve hands-on experience with Genesys Cloud and AI capabilities, direct experience with Co-pilot and NLP models, and proficiency in Cloud APIs and web services for integration with various business applications. Your solid understanding of cloud architecture and deployment best practices within a Genesys environment will be crucial to ensure security and scalability. You must demonstrate the ability to manage the full project lifecycle, from requirements gathering to...

Posted 1 month ago

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Genesys Agent / Supervisor Dashboard Lead Knack RCM

5.0 - 9.0 years

0 Lacs

punjab

On-site

As a candidate for this position, you should possess the ability to build Dashboards within Genesys that cater to agents, supervisors, managers, and directors. Your experience should include hands-on knowledge of Genesys Cloud and AI capabilities, with a focus on Co-pilot and natural language processing (NLP) models. Proficiency in Cloud APIs and web services is essential to seamlessly integrate the Dashboards with various business applications. A solid understanding of cloud architecture and the deployment of best practices within a Genesys environment is necessary to ensure security and scalability. You should demonstrate a proven track record of managing the full project lifecycle, starti...

Posted 3 months ago

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