12 Genesys Purecloud Jobs

As a Workforce Management (WFM) Real-Time Analyst, you will be responsible for managing all real-time management (RTM) related activities and ensuring the seamless flow of business metrics and deliverables. Your key responsibilities will include: - Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. - Driving real-time management performance for both in-house contact centers and vendors. - Driving skilling and priority changes for in-house contact centers and vendors. - Constantly monitoring, tracking, communicating, and documenting real-time floor activities in terms of adh...

You have experience in building call center / collaboration / telephony platforms in a Cloud or On-Premises environment. Additionally, you have hands-on experience building Bots using Google DF Platform and integrating with Genesys PureCloud or any IVR system. You also have experience using Google DF and REST API for building the Bots. Furthermore, you have working experience in Google dialog workflows for interaction and routing. In terms of development, you have experience in Java and node.js, which are must for Integration. You have also worked on integrating to Core platforms for Self-services in IVR, Bot, etc., by developing REST API's using Node JS. Knowledge in Contact center technolo...

Dear Candidate Name Greeting from Cognizant!! We have Immediate Open Requirement for: Google Dialog Flow (GDF) Kindly respond if only having the Exact Skillset . Skillset: Dialog flow cx, Google DF, (Genesys PureCloud or IVR systems), Java, node.js Work Location WORK WORK FROM OFFICE , Hyderabad, Bangalore, Chennai, Coimbatore, Pune, Noida, Mumbai, Gurgaon, Indore Total Experience Should Should be 3 T0 12 Years Relevant Experience - Should be 3 T0 12 Years Interview Mode: Virtual on (Should be 30 min to 45mins) If interested, share your updated resume to suresh.boggavarapu@cognizant.com with following details filled, Note: If you have already attended the interview and selected, please ignor...

Role & responsibilities Bachelor's degree in Information Technology, Computer Science, or a related field. 6-9 years of experience in designing and implementing solutions for atleast any 2 of the below products. o Genesys PureCloud, o MS Teams Phone System o Unify OpenScape platforms. In-depth knowledge of telephony systems, VoIP protocols, and contact center operations. • Strong project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget. Excellent communication and interpersonal skills, with the ability to effectively engage with clients, vendors, and internal stakeholders. Certification in Genesys PureCloud administration or equ...

Etraveli Group is a globally leading company in tech solutions and fulfillment capabilities for online sales of flights. We aim to simplify complexity by connecting millions of flights and travelers worldwide, assisting from search and selection to the trip and beyond. Our portfolio includes consumer online travel agency brands like Mytrip, GoToGate & Flight Network, along with serving Booking.com with flights. Additionally, strategic partnerships have been established with renowned companies such as Skyscanner, Google Flights, and TUI. Our dedicated team of over 2500 professionals is committed to making the world more accessible for our customers while fostering growth opportunities for our...

You have a minimum of 3 years to a maximum of 12 years of experience in developing call center, collaboration, or telephony platforms in either Cloud or On-Premises environments. Your expertise lies in building Bots using the Google Dialog Flow Platform and seamlessly integrating them with Genesys PureCloud or any IVR system. You are well-versed in utilizing Google Dialog Flow and REST API to create efficient Bots. Your role demands proficiency in Google dialog workflows for effective interaction and routing. It is essential that you possess development experience in Java and node.js for seamless integration. You should have hands-on experience in integrating with core platforms to enable se...

Etraveli Group is a globally leading company specializing in tech solutions and fulfillment capabilities for online flight sales. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the entirety of the trip. Etraveli Group operates consumer online travel agency brands such as Mytrip, GoToGate, and Flight Network, and provides flight services to Booking.com. Additionally, strategic partnerships have been established with prominent companies like Skyscanner, Google Flights, and TUI. With a dedicated team of over 3000 professionals, Etraveli Group endeavors to make the world more accessible for customers while fostering...

You will be joining Etraveli Group, a globally leading company in tech solutions and fulfillment capabilities for online flight sales. As a Scheduler (WFM), your primary responsibility will be to review forecasts and manage all scheduling activities from start to finish. This includes ensuring scheduling efficiency, timely release of schedules, coordinating with Operations for leave planning and scheduling inputs, as well as conducting analytics and data mining to generate suitable work patterns and shift activities. To excel in this role, you should have at least 5 years of experience in Workforce Management, with a minimum of 3 years as a scheduler. Proficiency in scheduling on Genesys Pur...

As a Scheduler (WFM) at Etraveli Group, your primary responsibility will be to review forecasts and manage all scheduling related activities end to end. You will ensure scheduling efficiency, timeliness of schedule release, and coordinate with Operations for leave planner and scheduling inputs. Your role will involve analytics, data mining, generating suitable work patterns and shift activities, as well as tracking scheduling efficiency. To qualify for this role, you should have at least 5 years of experience in Workforce Management, with a minimum of 3 years as a scheduler. Experience with scheduling on Genesys Purecloud is required. You should possess good business acumen, be proficient in...

As a Real Time Analyst (RTA) in our Workforce Management Team, you will be responsible for monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Your role will involve driving real-time management performance for In-house contact centers and Vendors, as well as overseeing skilling and priority changes. You will be expected to constantly monitor, track, communicate, and document real-time floor activities to ensure adherence to defined processes. In this position, you will play a key role in approving and plotting real-time schedule exceptions, creating accurate intraday report...

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel sel...

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...