695 Genesys Jobs - Page 7

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Network Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE,BTech,MCA Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and...

About The Role Job Title - GN - SONG - Service - Salesforce - Lifesciences - Manager Management Level: 7- Manager Location: Mumbai, MC1 Building, NonSTPI Must-have skills: Business Model Strategy Good to have skills:NA Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accentures Strategy & Consulting Global Network Song practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works w...

About The Role Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, overs...

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level:Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team...

Role & responsibilities Providing in-depth technical support to customers through monitoring, localisation and remote repair Technical understanding of solution level offerings, with ability to continually develop knowledge with new offerings Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience Cooperating with other levels of support (Technical Hubs, Platform teams and Suppliers) Manage supplier activities (e.g. proactively driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements) C...

Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experie...

Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector, The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS) In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project l...

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials, About The Role K...

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues re...

As an experienced Quality Assurance Engineer with expertise in Cyara and Genesys, you will play a crucial role in a contact center modernization initiative. Your primary responsibility will be to ensure a smooth transition and optimal performance of contact center solutions by conducting thorough end-to-end call flow validation. You will also be involved in developing custom innovative solutions around Cyara. - Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. - Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and automate test preparation and execution processes by integrating with APIs. - ...

As an MS CRM / .NET Lead with over 10 years of experience, you will be responsible for leading the development and customization of Microsoft Dynamics CRM/365, from versions 3.0 through Dynamics 365 Online. Your key responsibilities will include: - Designing, developing, and deploying plug-ins, custom workflows, and web resources within the CRM ecosystem. - Managing security roles, business units, and access controls. - Architecting and implementing web portals and backend systems using C#, ASP.NET, .NET Core, and Web API. - Integrating third-party systems and APIs (Genesys, VICI, SharePoint, Azure) with CRM and .NET-based services. - Developing modern front-end interfaces using JavaScript f...

As the selected candidate for this role, you will be responsible for the implementation of Call Centre Technologies such as Avaya, Genesys, Nice, etc. Key Responsibilities: - Implementing Call Centre Technologies like Avaya, Genesys, Nice, etc. Qualifications Required: - CCNA Certification - Knowledge of Call Centre technologies such as Avaya, Genesys, etc. - Educational Qualification: B.Tech / B.E. (IT) / BCA / MCA or equivalent,

Proven experience deploying conversational bots within Genesys Cloud CX (Dialog Engine, Bot Flows, Architect). Strong understanding of Natural Language Understanding (NLU) platforms such as Google Dialogflow, Amazon Lex, or OpenA

Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and channels. Take immediate action to mitigate service level risks, including re-skilling, overtime, voluntary time off (VTO), and other intraday adjustments. Communicate real-time performance updates and recommendations...

Full job description Needs to have at least 2 of the following skills: Strong technical expertise in IVR systems and platforms (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco). Proficiency in VoiceXML and other IVR development tools and frameworks. Experience with Conversational AI projects, including intent identification and LLM development. Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services. Experience with database management (SQL, NoSQL). Knowledge of telephony protocols (SIP, TDM). Proficiency in programmi...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

We are seeking a Genesys Developer to design, develop, and implement end-to-end contact center solutions using Genesys Cloud CX. The ideal candidate will have 3+ years of experience in the Genesys platform, including Cloud CX routing development

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage t...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage t...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Plat...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Plat...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Plat...