695 Genesys Jobs - Page 6

2. CC Acceptance testing / Non functional testing resource 4 10 years experience Responsibilities Working on a variety of acceptance & performance testing projects on the Genesys Cloud platform covering voice inbound, outbound performance testing Gathering performance test requirements through project and client engagement meetings and reviewing NFRs Developing performance test scripts Executing and reporting on performance tests to technical and business stakeholders Highlighting any performance test failures against NFRs Performance testing against Genesys Contact Centre infrastructure Perform analysis of NFRs to ensure they are clear and testable Ensure any issues or risks are clearly com...

Dear Candidate, Were hiring experienced Genesys Engage Technical Support Engineers to strengthen our support team. You should be adept at advanced troubleshooting and comfortable assisting regional team leads. Key Responsibilities Deliver Level-2 support for Genesys Engage, SIP, SBCs, trace logs, ORS, and URS. Provide L2 support for Genesys IVR (Inbound/Outbound) and eServices platforms. Diagnose and resolve call-routing and related telephony issues. Coordinate with cross-regional teams across different time zones to maintain uninterrupted operations. Familiarity with Nuance Gatekeeper security suites is a plus. Required Skills Strong hands-on experience with Engage, SIP, SBC troubleshooting...

Job Description for Google Dialogflow Experience:- 3 Year to 12 Years Location:- Kochi Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Con...

About the Role: Acore technical position that acts as a technical lead for Genesys Cloud ContactCenter solution deployment. Requires expert level knowledge and understandingof Genesys Cloud architecture, Applications, infrastructure, Systems design andIntegrations. Responsible for understanding / capturing the businessrequirements, Preparation of Design Document, Implementation of therequirements and supporting customer at different stages during the customer servicelife cycle. Key Responsibilities: Capture / Understand the businessrequirement from customer. Create Low level design document based onthe customer business requirement. Deployment / Configuration of Genesys Cloudcontact center b...

Role Overview We are seeking an experienced L2 Engineer with strong expertise in cloud contact center solutions, telecom protocols, and implementation projects. The role involves troubleshooting, implementing, and supporting customer deployments of cloud-based contact center platforms, ensuring seamless integration with enterprise telephony and IT systems. Key Responsibilities Implementation & Deployment Participate in end-to-end implementation of cloud contact center platforms (e.g., AWS Connect, Genesys Cloud, Five9, Avaya, Cisco, NICE, etc.). Configure IVRs, routing strategies, call flows, dialers, SIP trunks, SBCs, and CRM integrations. Support migrations from legacy PBX/contact center s...

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consult...

Job Summary: We are looking for a highly skilled Genesys Support Engineer with hands-on experience in managing and troubleshooting Genesys voice infrastructure. The ideal candidate will have deep expertise in Genesys Trunks, Media Regions, WebRTC, and Genesys Voice, along with a strong ability to resolve voice quality issues, number connectivity problems, and caller ID display concerns. Key Responsibilities: Configure, monitor, and troubleshoot Genesys Trunks , Media Regions , and WebRTC components. Provide support for Genesys Voice platform including call routing, media handling, and endpoint connectivity. Investigate and resolve voice quality issues , including jitter, latency, and packet ...

The Strategy & Consulting Global Network Song Practice| Service | Life Science Senior Manager (Level 6) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth fram...

About the Role : ATechnical position that acts as a technical Level2 expert for Genesys CloudContact Center solution deployment. Requires strong knowledge and understandingof Genesys Cloud architecture, Applications, infrastructure, Systems design andIntegrations. Responsible for Implementation of the requirements and supportingcustomer at different stages during the customer service life cycle. Key Responsibilities : Deployment / Configuration of Genesys Cloudcontact center based on the low-level design Create test plan as per Businessrequirement and validate all functionalities Provide Training to End users (Agents /Supervisors / Admin) Identify and resolve issues observed duringdeployment...

Genesys Architect SO Account Designation Number of Position SO Status New/ Repeat Cluster Cluster Head Recruiters Band Comp Years of exp Location Notice Period Mandate Skill 89101217 HPS Genesys Architect 1 Active New Sajna Aiyappa Santhosh Kumari C1 Open 10+ yrs Chennai, Kochi, Trivandrum 0-30 days Healthcare, Architecture, Software Architecture, Genesys Genesys Architect: About The Role : : Genesys Cloud Technical Architect UST HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolvin...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

Skills Required 13+ years in contact center environments; 8+ years in WFM leadership. Expertise in WFM platforms (Verint, IEX, Genesys, Avaya). Proficiency in Microsoft Excel and forecasting methodologies. Strong leadership, communication, and stakeholder management skills. Deep understanding of contact center metrics and financial impact.

Position Description: Hands on experience in core Java, Spring, AWS Services and Micro Services development using Angular, REST and so on, Exposure and involved in Product development life cycle would be added benefit, standard methodologies, detailed understanding of the technology roadmap, advancement to design/development process and providing prod support on rotation basis. Having experience in Genesys is a plus Drive technical discussions, arbitrate and recommend optimal path forward in a room of highly opinionated engineers that may or may not agree with you. Use your experience and knowledge to influence better software design, promote proper software engineering and bug prevention st...

Position Description: Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialo...

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and c...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice cha...

Project description One of our client (a leading bank of Singapore) is undertaking a strategic upgrade of its Murex MX.3 platform to enhance system resilience, support new product capabilities, and align with evolving regulatory and operational requirements. This initiative includes upgrading from version 3.1.42.48b to 3.1.6x.x, onboarding the EQA and OSP Excess modules, and implementing comprehensive reconciliation, testing automation, and governance frameworks. This will allow you to learn & grow with the Trading & Risk domain along with the supervision of senior team member. Responsibilities As Murex Datamart Reporting Consultant, you will be part of application development and maintenanc...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

About The Role Job Title:Google Generative AI Studio Analyst Skills, Experience & Education Required Skills: Google Generative AI Studio CX solution design using Google CCAI suite (Dialogflow CX, Agent Assist, Insights CX) Knowledge of Gen AI tools (Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks) CX management capability assessment and roadmap development Agile delivery and CCaaS migration Strategic advisory, market research, and data-driven recommendations Stakeholder engagement and cross-functional collaboration Strong analytical, problem-solving, and communication skills Preferred Skills: (blank) Roles & Responsibilities Provide strategic advisory and develo...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized...

About The Role Job Title - S&C GN - Conversational AI Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Google DialogflowCX, Playbook, Genesys Cloud CX, Conversational AI , Chat Bot Development, NLP, Text Analytics, Python, SQL Good to have skills:Data Science, Machine Learning, GenAI About S&C - Global Network:- Accenture GNs Data & AI (AI Hub India) practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop a...

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 10- Senior Analyst_Entity (S&C GN) Management Level:Level 10- Senior Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : J...

About The Role Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day w...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficien...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education As an AI/ML technical lead, you will be responsible for developing applications and systems that uti...