409 Genesys Jobs - Page 6

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Manager Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 13 to 18 years What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results We work closely with the sales, offering and delivery teams to identify and build innovative solutions The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating...

NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks. Overview Primary responsibility for...

The Team Lead Cummins CARE Operations is responsible for leading a high-performing team to deliver exceptional Level 1 warranty support for the North America (NAM) region. This role ensures consistent customer satisfaction, manages escalations, and provides insightful analytics to optimize customer support operations. The ideal candidate combines strong leadership, technical acumen, and a customer-centric mindset to meet and exceed performance targets in a 24x7 global support environment. Key Responsibilities: Lead and supervise a team of 810 employees managing Level 1 warranty operations for the NAM region. Build and maintain strong business partnerships with key stakeholders across the Nor...

Required Skills Minimum 5 years of experience as a Technical Lead in Salesforce projects. Strong knowledge of Salesforce Service Cloud, Experience Cloud, and Omnichannel. Expertise in AI technologies such as Einstein Bots and Genesys AI. Proven experience in developing Salesforce customizations (Apex/Lightning), integration, and executing data migrations. Excellent leadership and communication skills. Experience with integration tools like MuleSoft and API Gateway. Strong problem-solving and analytical skills. Ability to lead technical requirements sessions and document technical solutions. Excellent documentation skills and attention to detail. Relevant Salesforce certifications (e.g., Plat...

Responsibilities Produce functional design documentation based on gathered business requirements. Lead the deployment of Genesys Cloud solutions, including setup, configuration and customization to meet business functional requirements. Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance. Assist support teams with incident ownership through to resolution. This includes being part of an out-of-hours on-call support rota. Conduct training sessions for end-users and create comprehensive documentation for system configurations and processes. Provide technical guidance and support to other team members. Actively encourage, drive techn...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transf...

Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities: - Collaborat...

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of indust...

As a Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing scalable, secure, and efficient Genesys Cloud CX solutions. Collaborating with stakeholders, you will translate business needs into technical specifications, lead development teams, manage integrations, and ensure best practices for deployments. This role requires a blend of technical expertise, leadership skills, and the ability to drive innovation in contact center technology. You will design, develop, and implement Genesys Cloud CX architectures meeting functional and non-functional requirements. Creating scalable, secure, and high-performing solutions aligned with industry best pr...

You will be responsible for designing and implementing user-facing features, developing server-side logic and databases, integrating third-party APIs, conducting testing and debugging, deploying applications, implementing security measures, optimizing performance, and collaborating with cross-functional teams to ensure alignment with project requirements. You will also act as a liaison to the business architect to plan, design, implement, and support IP-based call center solutions. Additionally, you will develop and implement the technical architecture and physical design of the network, analyze existing voice and data networks, recommend solutions, and participate in projects aimed at impro...

As a Lead/Architect in Kore.ai Development at Perficient, you will play a pivotal role in our AI journey by working on cutting-edge chatbot solutions. You will have the opportunity to design and develop scalable chatbot solutions using Kore.ai, architect custom frameworks, and integrate them with platforms such as Genesys. Collaboration with cross-functional teams to define conversational strategies and working on high-impact projects for clients will be key aspects of your role. Additionally, you will provide technical leadership and hands-on development support. This position offers an exciting opportunity to be part of a trailblazing AI team at Perficient and contribute to shaping the fut...

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifica...

You will be joining our client as an IVR Senior Lead Engineer, responsible for designing, developing, and maintaining interactive voice response applications using VXML and CCXML standards. Your role will involve integrating IVR applications with backend systems, optimizing performance, troubleshooting issues, and collaborating with cross-functional teams to enhance the IVR platform. Key Responsibilities: Design & Development: - Develop and maintain voice applications using VXML and CCXML standards. - Write JavaScript code for dynamic control flow and IVR logic. - Create and configure Grammar Files for voice recognition and natural language processing. System Integration: - Integrate IVR app...

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should...

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will als...

At EY, you'll have the opportunity to shape a career that aligns with your unique strengths and aspirations, supported by a global network, inclusive environment, and advanced technology to empower your professional growth. Your distinctive voice and perspective are valued as contributions towards enhancing EY's collective impact. Join us in creating an exceptional experience for yourself while striving towards a better working world for all. As a Unified Support Services (USS) Product Management Analyst at EY, you will play a pivotal role in assisting the Support Experience and product management team through data-driven insights and analysis to guide product strategy and development. Colla...

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and s...

Genesys, contact center, cloud engage, developer, IVR,Omnichannel, Presales, Genesys Engage, Outbound, inbound, Implementation.

As a part of our team, you will be responsible for Omnichannel Testing, focusing on testing IVR applications and telephony applications. The ideal candidate should have experience working with Omnichannel CRM and be proficient in Agile methodologies. Knowledge of Salesforce is advantageous, and familiarity with Genesys, Cisco, Avaya, and Genesys Engage is preferred. Additionally, experience with Cyara, an automation tool, would be an added advantage. Join us in ensuring the seamless performance of our Omnichannel systems and applications.,

As a Customer Excellence Manager at bp Global Business Services (GBS), you will play a crucial role in ensuring exceptional customer experience delivery. Working closely with the Operations teams, you will be part of the functional leadership team, integrating various aspects such as partner excellence, insights and performance, transformation and automation, and functional operational excellence. Your primary objective will be to foster long-term customer loyalty by consistently providing value-added services and exceeding customer expectations. Your performance will be gauged based on process efficiency and enhanced customer satisfaction levels. Key responsibilities include integrating all...

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment ...

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of S...

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and ...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...