695 Genesys Jobs - Page 5

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a highly experienced Manager Contact Center Transformation with 12+ years of experience in Contact Center technologies and ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Solution Architecture Good to have skills NA Minimum 15 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a highly accomplished Senior Manager CX Enterprise Architect with 15+ years of experience in designing and leading enterprise-s...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Summary We are looking for a seasoned Test Manager to lead testing efforts for our next-generation contact center platforms leveraging Nice, Sprinklr, and cloud infrastructures like Amazon AWS and Google Cloud. This role will be responsible for managing all phases of the testing lifecycle from strategy and planning to execution and reporting ensuring ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an accomplished Solution Architect Amazon Connect Contact Center with 10+ years of experience in contact center technologi...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

About The Role The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice SONG I Areas of Work Service Google CCAI, Solution and Platform Design | Level Manager / Senior Manager | Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collab...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job TitleNICE CXone Enterprise ArchitectJob Summary :We are seeking an experienced Enterprise Architect specializing in NICE CXone with 10+ years to ...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (NICE, Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of voice and omnichannel customer engagement platforms and experience working with cross-functional teams...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architecture, ...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Solution Architect, you will engage in a dynamic and collaborative environment where you will translate client requirements into innovativ...

We are seeking an Integration Expert / Enterprise Architect with deep expertise in designing and implementing large-scale integration solutions across enterprise systems. You will be responsible for defining integration strategies, ensuring interoperability between AI, telephony, CRM, ERP, and cloud applications, and maintaining architectural integrity. This role requires balancing business requirements with technical feasibility while ensuring scalability, security, and compliance across integration layers. Responsibilities: Design and oversee integration architectures connecting AI, telephony, and enterprise applications. Define standards for APIs, microservices, and middleware to ensure i...

Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and redundancy across telephony environments. Monitor and troubleshoot SIP signaling and RTP streams. Document c...

Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder communication. Support proof-of-concepts, pilots, and production rollouts. Coordinate UAT, capture feedback, and manage def...

We are looking for a Workforce Management Associate with strong experience in workforce applications (NICE IEX, Verint, AWS, Alvaria, etc.). If interested, please send your resume to: mohanrajk@desicrew.in Required Candidate profile Advanced in WFM tools: NICE IEX, Verint, AWS, Alvaria Good communication skills (oral & written) Strong analytical skills & MS Excel proficiency Team player, handles real-time operations

Role & responsibilities Call 7200550458, 9361349589, 7092982513 Responsible for day to day performance of CCC with regard to service level and resource planning across all segments and channels. Manage real time monitoring of service levels for all queues across markets and sites. Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Brings people along to embrace sustainable change to deliver desired change outcomes. Identifies and takes ownership of opportunities presented through ambiguous situations, generat...

Role & responsibilities Genesys Cloud Analyst - (Client interaction- requirement gathering) Min 3+ yrs exp relevant exp on Genesys Cloud 7pm - 4am Shift - Cab Facility provided 5-days Ofc / Only Hyderabad & Chennai Preferred candidate profile Bachelors degree or equivalent in business, information system, analysis skills or related field. 5+ years of experience with business or process analysis 3+ years of experience supporting Call Center platforms or other technical applications Experience working with Customers Service Management (CSM) systems, such as ServiceNow Strong troubleshooting and problem-solving skills with a focus on system performance and user experience. Ability to collaborat...

Role Overview: As a Genesys Cloud CX Technical Architect at UST, you will play a vital role in designing, implementing, and managing scalable, secure, and efficient Genesys Cloud CX solutions. Your responsibilities will include collaborating with stakeholders to translate business needs into technical specifications, leading development teams, managing integrations, and ensuring best practices for deployments. This role requires a unique blend of technical expertise, leadership skills, and the ability to drive innovation in contact center technology. Key Responsibilities: - Architecture & Solution Design - Design, develop, and implement Genesys Cloud CX architectures meeting functional and n...

RRD is hiring for a Campaign Management Specialist for it's Creative Communications division. Position Description: The Campaign Manager is responsible for the successful execution, monitoring, and optimization of advertising campaigns across multiple platforms. This role ensures seamless collaboration with internal teams, handles technical and operational campaign requirements, and delivers measurable results aligned with client objectives. Job Responsibilities: Build and configure campaigns (LDM, Local Display, Local OTT) through MDT tickets as per client requests Handle creative swap requests and ensure changes are implemented seamlessly during live campaigns Set up reporting to ensure ca...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

About The Role Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landsc...

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. ...

Key Responsibilities Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels. Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn. Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey. Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives. Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view. Work with cross-functional teams including operations, IT, and customer support Participate in testing and validating analyt...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a seasoned Test Manager to lead testing efforts for our next generation contact center platforms leveraging Nice, Sprinklr, and cloud infrastructures like Amazon AWS and Google Cloud. This role will be responsible for managing all phases of the testing lifecycle from strategy and planning to execution and reportin...

Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative for this commodity cl...