695 Genesys Jobs - Page 4

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team membe...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will engage in discussio...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team membe...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will engage in discussio...

Skill - Google Dialog Flow Exp - 3 yrs to 12 yrs Location - Kochi Interview Mode: Face to Face Drive Date : 1st-Nov-25 Post reviewing the profiles, selected candidate will receive a mail confirmation for F2F Role & responsibilities Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system Experience using Google DF and REST API for building the Bots Working Experience in Google dialog workflows for interaction and routing Development experience in Java, node.js would be must for Integration Experience in integrating to Core platfo...

Skill - Google Dialog Flow Exp - 3 yrs to 12 yrs Location - Kochi Interview Mode: Face to Face Drive Date : 1st-Nov-25 Post reviewing the profiles, selected candidate will receive a mail confirmation for F2F Role & responsibilities Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system Experience using Google DF and REST API for building the Bots Working Experience in Google dialog workflows for interaction and routing Development experience in Java, node.js would be must for Integration Experience in integrating to Core platfo...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2 to 4 years of experience in Service Desk,User Access Management,Genesys,Servicenow Ticketing, Buganizer , UAM,ITIL Framework,Incident Management,Problem Management, Ticketing Tools,ServiceNow, BMC Remedy,Active Directory,Windows Server, to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to t...

Hello, Greetings from Innova Solutions! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Engineer Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys ; SIP OR VoIP ; IVR OR ACD OR CTI OR call routing ; CRM OR Salesforce OR MS Dynamics ; Python OR JavaScript OR SQL ; troubleshooting OR L2 support OR L3 support ; networking OR LAN OR WAN OR VPN OR QoS . Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below ...

Hello, Greetings from Innova Solutions!!! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Analyst Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys, project management, documentation, troubleshooting, dashboard, device configurations, Contact Center Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below mail with all the details (mehaboob.shaik@innovasolutions.com). Mention Subject Line :-Senior Contact...

About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance.The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to ...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

Vaisesika is Hiring | Functional Project Manager (Genesys Cloud) Location: Remote Experience: 10+ Years Employment Type: Full-time What Youll Do Lead end-to-end Genesys Cloud implementation and upgrade projects . Collaborate with cross-functional teams to define requirements and ensure alignment with business goals. Manage timelines, risks, resources, and budgets for seamless execution. Oversee configuration, integration, testing, and go-live activities. Partner with stakeholders and vendors to deliver high-quality customer experiences. Drive continuous improvement and optimize Genesys Cloud performance post-implementation. What Were Looking For 10+ years of IT project management experience,...

Candidates With Max 1 Month of Notice is preferable. Job Summary: The Implementation Consultant ensures customers receive the best onboarding experience and value by effectively deploying software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Key Responsibilities: Configure the Sprinklr product for various brands and industries following high standards of delivery and quality Constant learning and coll...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

The position is based in Chennai and requires a professional who is passionate about facilitating language access in various contexts including medical, legal, and customer service settings. Fluency in TAMIL and English, with excellent verbal and written communication skills in both languages. In-depth understanding of cultural nuances and idiomatic expressions in TAMIL. Strong listening and comprehension skills to accurately interpret conversations. Ability to remain neutral and objective while interpreting. Experience in interpreting in medical, legal, or customer service environments is a plus. Professional demeanor with strong customer service skills. Punctuality and reliability in atten...

Must have hands-on experience with Genesys Cloud, specifically configuring and managing its core features and AI capabilities. Direct experience with Co-pilot, preferably Genesys Co-pilot, including deployment, training, and optimization of its generative AI and natural language processing (NLP) models. Proficiency in using Genesys Cloud APIs and web services to integrate Co-pilot with existing CRM, knowledge bases, and other business applications. Solid understanding of cloud architecture and deployment best practices within a Genesys environment, ensuring security and scalability. Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment a...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 15 year(s) of experience is required Educational Qualification 15 years full time education Summary We are looking for a seasoned Test Manager to lead testing efforts for our next generation contact center platforms leveraging Nice, Sprinklr, and cloud infrastructures like Amazon AWS and Google Cloud. This role will be responsible for managing all phases of the testing lifecycle from strategy and planning to execution and reporting ensuring ...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary Must work in US Hrs (8am-4PM)Must have tier 1 production support experience for a contact center platform; types of issues and troubleshooting include headset issues, login/access issues, permissions issues, disconnected callsAs an Application Support Engineer, you will act as software detectives, prov...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary Must work US hours - 8am-4pm ET or 9am-5pm ETMust have tier 1 production support experience for a contact center platform; types of issues and troubleshooting include headset issues, login/access issues, permissions issues, disconnected callsAs an Application Support Engineer, you will act as software ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Solution Architecture Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a highly skilled CCaaS Architect with 15 years of experience in designing and leading enterprise-scale Cloud Contact Center tra...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary :We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architect...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education RoleGenesys Cloud CX Migration & Transformation SMEJob Summary :We are seeking a highly experienced Contact Center Transformation SME with ...