695 Genesys Jobs - Page 3

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 9 -Consultant _ Entity (S&C GN ) Management LevelLevel 9-Consultant LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience:" 5 -8y...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 11-Analyst _ Entity (S&C GN ) Management LevelLevel 9- Analyst LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience:" 5 -8years ...

Key Responsibilities: Configure and manage auto-dialer (predictive/progressive/manual) campaigns as per business requirements. Upload calling data, allocate leads to teams, and monitor dialer performance. Maintain call pacing, retry rules, and campaign filters for optimum utilization. Generate and share daily/weekly/monthly performance and productivity reports. Coordinate with IT and operations teams to troubleshoot dialer or data-related issues. Ensure data hygiene, compliance, and timely campaign execution. Monitor agent login/logout, idle time, and adherence reports through dialer dashboards. Suggest process improvements to enhance efficiency and reduce downtime.Good understanding of inbo...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud. Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect – ...

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic environment where you will translate client requirements into innovative and e...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 8 - Associate Manager _ Entity (S&C GN ) Management LevelLevel 8 - Associate Manager LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) E...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Manager Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 13 to 18 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an int...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Job Description for Google Dialogflow Experience:- 3 Year to 8 Years Location:- PAN India Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in ...

Good Experience in Contact Center Contact Center BA/SME (Genesys knowledge preferred) Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with ...

Role Title:WFM Analyst Location: Kolkata Immediate joinners Overview This role focuses on optimizing workforce planning, managing performance, and supporting operations within the utility or energy sector, using tools like Genesys and Salesforce. Required Candidate profile Key responsibilities include leading forecasting and scheduling activities, performing trend analysis, managing intraday performance, and monitoring outages.

VR/IVA Designer Experience gathering IVR/A requirements from business, operations and telephony SMEs. Familiar with conversational AI/NLU tooling (Lex, Dialogflow, Kore.ai, etc.). Write IVR scripts considering business, CX, and compliance requirements. Prepare detailed call flow specs for developers. Experienced in enhancing and migrating the IVR experience from one platform to another (e.g., Avaya to Genesys) and understand conversation design. Tech/ Tools Skills : Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) Preferred candidate profile People with Insurance Industry Experience is Mandatory.

Software Development & Integration : Develop and integrate scalable software solutions for cloud-based contact center platforms, including Genesys Cloud , Amazon Connect , and Nice InContact . Design and implement CTI (Computer Telephony Integration) solutions for call routing, agent management, and interaction handling in a contact center environment. Leverage microservices architecture to build high-performance, scalable applications. Deliver cloud-based solutions on AWS , ensuring high availability, scalability, and reliability. Technology Stack & Development : Utilize .NET Framework and .NET Core to design and develop backend systems, with proficiency in C# . Work with JavaScript and Typ...

Experience Required: Minimum 1 to 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc, with expertise in designing, implementing, and supporting enterprise-grade contact center solutions, Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integratio...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Join us in bringing joy to customer experience Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide, Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves, As a Platform Engineer you will?, Own the responsibility for the implementation of Acqueon products into our customer's ecosystems, Communicate the functionality and implementation process at all levels from business users to technical engineers, Act as a consultant and ...

Join us in bringing joy to customer experience Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide, Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves, As an Implementation Engineer, you will?, Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems Communicate the functionality and implementation process at all levels from business users to te...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Department: Information Technology Reports To: Head / CTO IT About the Company: At nurture.farm, we are putting the farmer at the centre of everything we do. We are building a more resilient and sustainable farming ecosystem by reducing risks and improving the quality of life for the farmers and their families through digitization of the farming life cycle, financial inclusion of the farming community, and affordable timely access to products, technologies, advisory and services. We are a technology-led organization, focused on bringing scalable and sustainable solutions to the farming ecosystem. We are a young entrepreneurial startup that wants to learn, create and adapt every day. We aspir...

We are looking for a skilled professional with 6-15 years of experience to join our team in the Employment Firms/Recruitment Services Firms industry. The ideal candidate will have a strong background in contact center operations and Genesys BA. Roles and Responsibility Manage data migration, storage, and management, including real-time and historical data. Analyze contact center reporting and BI to optimize processes and improve performance. Implement WFM process, forecasting, scheduling, routing, and queue optimization. Develop and maintain knowledge management systems (KMS) for agent assist and sentiment analysis. Collaborate with teams to implement AI/Gen AI enabled agent assist and routi...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and implement IVR/Dialog workflows to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IVR/Dialog workflows. Troubleshoot and resolve issues related to IVR/Dialog workflows. Ensure compliance with industry standards and best practices. Participate in code reviews and contr...